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Provider Relations Associate Jobs in Southbridge, MA

Cornerstone Bank

Customer Relations Associate

Spencer, MA · On-site

$41K - $51K/yr

Position Summary Cornerstone Bank is seeking a Customer Relations Associate to provide friendly, accurate, and efficient service to customers while supporting daily branch operations. This role is ...

Cornerstone Bank

Customer Relations Associate

Southbridge, MA · On-site

$41K - $51K/yr

Position Summary Cornerstone Bank is seeking a Customer Relations Associate to provide friendly, accurate, and efficient service to customers while supporting daily branch operations. This role is ...

Microbac

Customer Relationship Associate

Dayville, CT · On-site

$39K - $49K/yr

JOB SUMMARY The Customer Relationship Associate serves as a front-line contact to receive and ... Prepare and provide sample supplies to customers. * Maintain and grow overall client satisfaction ...

Microbac

Customer Relationship Associate

Dayville, CT · On-site

$18 - $20/hr

JOB SUMMARY The Customer Relationship Associate serves as a front-line contact to receive and ... Prepare and provide sample supplies to customers. * Maintain and grow overall client satisfaction ...

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All JobsProvider Relations Associate JobsProvider Relations Associate Jobs in Southbridge, MA

Provider Relations Associate information

See Southbridge, MA salary details

$25.9K

$48.8K

$69.4K

How much do provider relations associate jobs pay per year?

As of Aug 28, 2026, the average yearly pay for provider relations associate in Southbridge, MA is $48,785.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $51,800.00 per year, depending on experience, location, and employer.

What is a provider relations associate?

Provider Relations Associates are professionals who serve as the primary point of contact between healthcare providers (such as doctors and hospitals) and insurance companies or healthcare organizations. Their main responsibilities include maintaining positive relationships with providers, addressing concerns or issues, educating providers about policies and procedures, and ensuring compliance with contracts. They play a key role in facilitating communication and resolving any disputes to ensure efficient healthcare delivery and satisfaction on both sides.

What are the key skills and qualifications needed to thrive as a provider relations associate?

To thrive as a Provider Relations Associate, you need a solid understanding of healthcare administration, contract management, and provider network operations, usually supported by a bachelor's degree in a related field. Familiarity with healthcare management systems, claims processing platforms, and proficiency in Microsoft Office Suite are commonly required. Strong interpersonal communication, negotiation, and problem-solving abilities are vital soft skills for building and maintaining positive relationships with healthcare providers. These competencies ensure effective collaboration, resolve issues efficiently, and support the overall performance of the provider network.

What are the main challenges provider relations associates face when working with healthcare providers?

Provider Relations Associates often navigate complex communication channels between healthcare providers and insurance companies. One common challenge is addressing concerns or resolving issues related to provider contracts, reimbursement, and compliance with policies. Balancing the needs of providers with organizational guidelines requires strong negotiation and problem-solving skills. Additionally, maintaining positive relationships while handling high volumes of inquiries and ensuring accurate documentation can make the role fast-paced and demanding, but also rewarding for those who enjoy dynamic, collaborative environments.

What is the difference between Provider Relations Associate vs Provider Relations Coordinator?

AspectProvider Relations AssociateProvider Relations Coordinator
Required CredentialsHigh school diploma or equivalent; some roles prefer healthcare or customer service experienceHigh school diploma; healthcare or administrative experience often preferred
Work EnvironmentOffice setting, healthcare organizations, insurance companiesOffice environment, healthcare facilities, insurance providers
Employer & Industry UsageHealthcare insurers, provider networks, managed care organizationsHealthcare insurers, provider networks, healthcare administration
Common Search & Comparison IntentYesYes

The Provider Relations Associate and Provider Relations Coordinator roles share similarities in work environment and industry usage, often involving communication with healthcare providers and supporting network relations. The main differences lie in responsibilities: associates typically handle basic provider inquiries and data entry, while coordinators may oversee provider onboarding and relationship management. Both roles require similar credentials and are vital in healthcare administration, making them common points of comparison for job seekers in this field.

What cities near Southbridge, MA are hiring for Provider Relations Associate jobs?

Cities near Southbridge, MA with the most Provider Relations Associate job openings:

Provider Relations Associate jobs near you

Customer Relations Associate

Spencer, MA • On-site

Cornerstone Bank
See more jobs at Cornerstone Bankexternal

$41K - $51K/yr

Other

Posted 7 days ago

Job description

About Cornerstone Bank
Cornerstone Bank was established in 2017, built on a legacy of community support and a commitment to helping individuals and businesses thrive. With deep roots in Worcester County and a strong presence throughout Central Massachusetts, Cornerstone combines the strength of a traditional bank with the personalized service of a local institution. Our community-based banking model allows us to deliver exceptional service with a personal touch-every time. At Cornerstone Bank, we foster a collaborative and inclusive workplace where innovation, teamwork, accountability, and excellence are more than just values-they're how we work every day. We empower our employees to grow professionally, serve their communities, and deliver outstanding customer experiences.
Position Summary
Cornerstone Bank is seeking a Customer Relations Associate to provide friendly, accurate, and efficient service to customers while supporting daily branch operations. This role is responsible for processing routine banking transactions, answering customer inquiries, and building strong relationships by understanding customer needs and connecting them with appropriate bank products and services. The Customer Relations Associate plays a key role in ensuring operational accuracy, maintaining regulatory compliance, and upholding Cornerstone Bank's commitment to serving customers, colleagues, and the community with professionalism and care.
Responsibilities and Accountabilities
  • Provides efficient, effective and courteous customer service.
  • Perform a variety of transactions to service the customer, including processing deposits, withdrawals, payments, night drop bags; check cashing; may assist customers with more complex inquiries.
  • Maintain updated knowledge of Bank's products and services.
  • Build trust with customers by identifying opportunities to deepen customer relationships and refer customers to appropriate team members.
  • Ensures the accuracy of activities.
  • Balance transactions and cash at the end of the day and participate in the branch settlement.
  • Assist in operational and administrative activities of the branch including opening, closing, balancing ATM, mail deliveries and other general customer inquiries.
  • Perform all duties in accordance with prescribed regulatory compliance guidelines and as directed by management.
  • Other related duties as requested.
Qualifications
  • Demonstrated customer service skills
  • Must be comfortable performing basic math calculations
  • Attention to detail; ability to multi-task
  • Strong verbal and written communication skills; possesses professional communication ability including active listening
  • Strong interpersonal skills and ability to deal with customers under circumstances requiring tact and diplomacy
  • Excellent organizational skills
  • Capable of handling sensitive and confidential situations and documentation
  • Must be available to work extended and/or weekend hours and attend training as needed
  • Must be able to use various types of office equipment, including computer terminal
Education/Training/Experience
  • High School Diploma or equivalent
  • Three to six months' banking or retail cash handling/customer service experience

INDEPENDENT ACTION
Performs work independently within scope of established guidelines and practices. Consults with Manager where clarification or exception to Bank policy may be required.
NOTE: These statements are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required for this job.
Cornerstone Bank is an Equal Opportunity Employer. In compliance with Equal Opportunity Guidelines and the Americans with Disabilities Act, Cornerstone Bank provides reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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