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Provider Operations Manager Jobs in New Kent, VA

Staff Management

Operations Manager

Varina, VA · On-site

$55K - $68K/yr

Provide backup coverage for sites when managers are absent, maintaining operational continuity ... Act as a payroll backup for the hiring manager's team, contributing to payroll-related activities ...

CVS Health

Operations Manager

Richmond, VA · On-site

$19 - $29/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such ... Additional details about available benefits are provided during the application process and on ...

CVS Health

Operations Manager

Williamsburg, VA · On-site

$18 - $28/hr

Position Summary The Operations Manager is a member of the Store Management team, and as such ... Additional details about available benefits are provided during the application process and on ...

NOVO Health Services

Operations Manager

Richmond, VA

NOVO Health Services is a leading provider of healthcare linen solutions, delivering a fresh and ... NOVO Health Services is seeking a strategic and experienced Operations Manager to lead courier and ...

Allied Universal

Operations Manager

Richmond, VA · On-site

$52K/yr

... careers that provide you a sense of purpose. While working in a dynamic, welcoming, and ... The Operations Manager is a central leader in ensuring successful delivery of security services ...

Allied Universal

Operations Manager

Richmond, VA · On-site

$52K/yr

... careers that provide you a sense of purpose. While working in a dynamic, welcoming, and ... The Operations Manager is a central leader in ensuring successful delivery of security services ...

Allied Universal

Operations Manager

Richmond, VA · On-site

$52K/yr

... careers that provide you a sense of purpose. While working in a dynamic, welcoming, and ... The Operations Manager is a central leader in ensuring successful delivery of security services ...

BrightView

Operations Manager

Mechanicsville, VA · On-site

The Operations Manager is responsible for overseeing the day-to-day operations of the branch ... Provide training, development, and performance evaluations. * Foster a positive work environment ...

Amazon

Operations Manager

Richmond, VA · On-site

To achieve this, managers are expected to provide their team with the tools needed for success ... Our Operation's workflow has three major components: First mile - where the product is housed and ...

TrueBlue

Operations Manager

Varina, VA · On-site

$55K - $68K/yr

Provide backup coverage for sites when managers are absent, maintaining operational continuity ... Act as a payroll backup for the hiring manager's team, contributing to payroll-related activities ...

RenewableWorks

Operations Manager

Henrico, VA · On-site

$55K - $68K/yr

Provide backup coverage for sites when managers are absent, maintaining operational continuity ... Act as a payroll backup for the hiring manager's team, contributing to payroll-related activities ...

Pattersoncompanies

Operations Manager

Richmond, VA

Partnering with Operations Manager to create a customer service culture within the branch ... We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

Patterson Companies

Operations Manager

Richmond, VA · On-site

Partnering with Operations Manager to create a customer service culture within the branch ... We provide competitive benefits, unique incentive programs and rewards for our eligible employees:

Meta

Critical Operations Manager

Henrico, VA · On-site

$143K/yr

The Critical Operations Manager (COM) is responsible for the safe and effective operations ... Meta is committed to providing reasonable accommodations for candidates with disabilities in our ...

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All JobsProvider Operations JobsProvider Operations Manager JobsProvider Operations Manager Jobs in New Kent, VA

Provider Operations Manager information

See New Kent, VA salary details

$28.2K

$57.7K

$107.8K

How much do provider operations manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for provider operations manager in New Kent, VA is $57,734.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,300.00 and $70,500.00 per year, depending on experience, location, and employer.

What is a provider operations manager?

A Provider Operations Manager is responsible for overseeing the daily operations and performance of healthcare provider networks within an organization. They ensure that providers comply with company policies, regulatory requirements, and quality standards. Their duties often include managing provider onboarding and credentialing processes, resolving operational issues, and improving provider relations. By streamlining these processes, they help maintain efficient healthcare delivery and enhance patient outcomes.

What are the key skills and qualifications needed to thrive as a provider operations manager?

To excel as a Provider Operations Manager, you need strong leadership abilities, analytical skills, and a background in healthcare administration—often supported by a bachelor’s or master’s degree in a related field. Familiarity with healthcare management software, data analytics tools, and compliance systems such as HIPAA is typically required. Exceptional communication, problem-solving, and relationship-building skills help you coordinate effectively with providers and internal teams. These competencies are crucial for ensuring operational efficiency, regulatory compliance, and high-quality service delivery in healthcare organizations.

What are some common challenges faced by provider operations managers, and how can they be addressed?

Provider Operations Managers often encounter challenges such as streamlining communication between healthcare providers and administrative teams, ensuring compliance with regulatory standards, and optimizing operational workflows. Addressing these challenges requires implementing clear protocols, leveraging technology for data management, and fostering a collaborative team environment. Proactive problem solving and continuous training are also key to adapting to evolving regulations and maintaining efficient operations.

What is the difference between Provider Operations Manager vs Provider Network Coordinator?

AspectProvider Operations ManagerProvider Network Coordinator
CredentialsBachelor's degree, industry certifications often preferredHigh school diploma or equivalent, relevant certifications beneficial
Work EnvironmentOffice-based, managerial oversight, strategic planningOffice or remote, administrative support, coordination tasks
Employer & Industry UsageHealth insurance companies, healthcare providersHealthcare networks, insurance providers, provider organizations

The Provider Operations Manager typically oversees broader operational functions, including strategy and team management, while the Provider Network Coordinator focuses on maintaining provider relationships and network logistics. Both roles are essential in healthcare organizations but differ in scope and responsibilities.

What job categories do people searching Provider Operations Manager jobs in New Kent, VA look for?

The top searched job categories for Provider Operations Manager jobs in New Kent, VA are:

What cities near New Kent, VA are hiring for Provider Operations Manager jobs?

Cities near New Kent, VA with the most Provider Operations Manager job openings:

Provider Operations Manager jobs near you

Operations Manager

CTI Resource Management Services, Inc.

Chester, VA • On-site

Full-time

Re-posted 28 days ago

Job description

Job Title
Operations Manager
Education
High School
Location
Chester-VA-0012 - Chester, VA 23836 US (Primary)
Category
Customer Service
Salary Grade
Date Needed By
7/13/2026
Job Type
Full-time
Travel
0 - 10%
Job Description
Position summary:
The Operations Manager will be part of a team responsible for the leadership of the CMS CCO Programs. Operations Manager is responsible for the direct oversight of CTI's Customer Service Representative (CSR) Supervisor workforce at the Chester, VA facility. The Operations Manager ensures that all CTI Supervisors are performing their duties in alignment with CMS and Maximus standards, that production floor operations are running smoothly, and that performance issues are identified and addressed promptly. This role functions as the operational link between CTI site leadership and the CSR production floor.
Essential Duties and Responsibilities:
Job duties include the following: (Other duties may be assigned.)
  • Directly supervise and develop all CTI CSR Supervisors assigned to the Chester, VA facility.
  • Conduct bi-weekly 1:1 check-ins with each Supervisor to review team performance, address escalations, and provide coaching.
  • Deliver weekly status updates to CTI's Operations Team and Site Manager covering floor-level performance, staffing, and other concerns.
  • Monitor CSR production floor adherence to CMS performance standards, including call quality, schedule compliance, and SLA metrics.
  • Coordinate with the QA/Training Manager to identify performance gaps and deploy targeted coaching and refresher training.
  • Ensure Supervisors are executing daily pre-shift walkthroughs and Secure Floor Policy enforcement.
  • Support surge readiness by coordinating warm bench activation and cross-training deployment with Site Manager and HR/Recruiting.
  • Track and report CSR attrition by tenure cohort, surface early warning signals to Site manager and PM.
  • Participate in weekly Operations Sync meetings with Site Manager and relevant Maximus counterparts.
  • Identify training needs for Supervisors and coordinate with QA/Training Manager for delivery.
  • Support scheduling governance by serving as operational liaison between Supervisors and the WFM/Scheduling Liaison.
  • Document performance improvement activities; escalate personnel matters to HR/Recruiting as required.
  • Ability to interact with all levels of management.

Skills:
  • Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking - Talking to others to convey information effectively.
  • Instructing - Teaching others how to do something.
  • Troubleshooting - Determining causes of operating errors and deciding what to do about it.
  • Time Management - Managing one's own time.

Attributes:
  • Oral Expression - The ability to communicate information and ideas in speaking so others will understand
  • Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences
  • Written Expression - The ability to communicate information and ideas in writing so others will understand
  • Written Comprehension - The ability to read and understand information and ideas presented in writing
  • Speech Clarity - The ability to speak clearly so others can understand you
  • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations make improvements or take corrective action

# of Hires Needed
1
Exemption Type
Exempt
Hiring Manager
Grayson, Avil (Client Site Project Manager - Operations Management (01.00.20))
Job Requirements
Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • Work is primarily sedentary.
  • May be required to work holidays.
  • May be required to work off-shift.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.

Education and Experience:
  • Bachelor's degree in Business or Management preferred, or equivalent work experience in related field.
  • 4 years supervisor or leadership in a call center or customer service program experience required. Strong preference for a federal contact service environment.
  • Demonstrated knowledge of leading leaders.
  • Ability to communicate effectively in English, both verbally and in writing.
  • Strong knowledge of contact center operations metrics (AHT, ASA, abandonment rate, quality scores, attendance tracking, etc).
  • Familiarity with workforce management systems and scheduling processes.
  • Excellent interpersonal and conflict resolution skills.
  • Experience managing performance improvement processes.
  • Uses good judgment, ability to make independent decisions and proactively solve problems as required.
  • Must be organized and have strong time management skills.
  • Must have PC skills (Microsoft Office). Familiarity with HRIS or LMS platforms.
  • Basic math skills required.
  • Maintain schedule flexibility due to business needs; anticipate assigned shift change at any time.
  • Ability to interact with all levels of management.
  • Strong analytical and organizational skills.
  • Exceptional verbal and written communication skills.
  • Bilingual ability is a benefit
  • Ability to pass a federal and local criminal background investigation.

Apply