Provider Operations Manager Jobs in Chelmsford, MA

Primary Purpose

Responsible for overseeing Bright Horizons' Back-up Care Provider Operations team including provider management, provider support, provider payments, provider setup and provider compliance.

This is a remote position available in the United States.

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you're the difference.

Essential Functions/Responsibilities:

• Create provider supply in cooperation with network team, based on forecasted demand.
• Maximize utilization of Bright Horizons owned and controlled capacity by optimizing and expanding Bright Horizons capacity and developing new programs to meet client and customer needs.
• Manage provider relationships and hold providers accountable for backup care performance.
• Manage team responsible for provider payments.
• Responsible for participating in the design and delivery of technology solutions to increase automated fulfillment, provider interactions, communications and support.
• Establish and achieve performance targets for quality, capacity, and efficiency.
• Develop tools and processes to ensure the highest quality of care across all providers in the network - monitoring, reporting, training, and incentives.
• Drive standardization and consistency across all components of provider operations.
• Deliver solutions for all ages and stages - infant, toddler, preschool, school-age, elder care and peak days.
• Establish short and long-term strategies that drive operational delivery that is scalable and supports the ongoing growth of the backup care business.
• Work collaboratively with network strategic partnerships and the program team to solve capacity needs in all markets.
• Negotiate provider contracts that allow Bright Horizons to deliver high quality care at an exceptional value to our clients and customers.

Minimum Qualifications:

• Bachelor's degree in Business Administration, Public Administration, Healthcare Administration, Human Services, or a related field.
  • An additional five (5) years of relevant professional experience may be considered in lieu of a degree.
• 15 years of progressive professional experience, including significant responsibility for strategic planning, operational leadership, and organizational management.
• 10 years of direct management and supervisory experience, including leading and developing teams and managing organizational performance.
• 5 years of experience managing and influencing internal and external stakeholder relationships, including collaboration with senior leaders, partners, vendors, or other key constituencies.
• Demonstrated experience managing complex operational functions and translating strategic priorities into effective business practices and measurable results.
• Experience developing, managing, and overseeing departmental budgets and resources.
• Proven ability to lead multiple initiatives simultaneously in a fast-paced and evolving environment while balancing competing priorities.

Preferred Qualifications:

• Demonstrated success in negotiating contracts, partnerships, or other complex business agreements.
• Strong analytical, problem-solving, and decision-making skills with the ability to leverage data to inform strategy and operations.
• Experience leading large-scale organizational, operational, or transformational initiatives.
• Experience working with executive leadership to develop and implement long-term strategic objectives.

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.

Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We're changing the world of work and family, and it starts with you. At Bright Horizons, you're the difference.

Compensation:

The annual salary for this position is between $163,000-$182,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

This position is also eligible for a bonus and RSUs.

Also, depending on hire date and subject to applicable eligibility requirements and accrual schedules, new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule, and 160 hours of vacation time per year based on full-time schedule(vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).

Benefits:

Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Paid vacation, sick, holiday, and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness

Life at Bright Horizons:

At Bright Horizons, you're more than your job title -you're the difference. Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.