Provider Operations Manager Jobs in Boxborough, MA

About Mass Audubon
Mass Audubon is the largest nature-based conservation organization in New England. Founded in 1896 by two women who fought for the protection of birds, Mass Audubon carries on their legacy by focusing on the greatest challenges facing the environment today: the loss of biodiversity, inequitable access to nature, and climate change. With the help of our 160,000 members and supporters, we protect wildlife, conserve and restore resilient land, advocate for impactful environmental policies, offer nationally recognized education programs for adults and children, and provide endless opportunities to experience the outdoors at our wildlife sanctuaries. Explore, find inspiration, and take action at massaudubon.org.

About This Position
Mass Audubon is looking for an experienced and passionate professional to manage Mass Audubon’s operational and financial functions at Drumlin Farm Wildlife Sanctuary in Lincoln, Massachusetts. As Mass Audubon’s flagship sanctuary, Drumlin Farm is a 300-acre nature sanctuary with four miles of trails, a nature center, and a working farm with livestock, captive wildlife, and sustainable crops. The sanctuary is both a rich part of the lives of the local community and a well-loved regional destination. Close to 80,000 visitors come to the sanctuary annually from across the state, and Drumlin Farm offers summer camps, a nature preschool, and a robust schedule of children’s and adult programming that amount to an additional 20,000+ participants each year.

The Operations Manager is responsible for overseeing visitor services and administrative operations at the sanctuary. This role ensures seamless front-line experiences for guests while optimizing operational efficiency in areas such as membership sales, admissions, and retail transactions. The Operations Manager is responsible for administrative duties (payment processing, budgeting, and reporting) and leads a team dedicated to visitor experience functions (greeting guests, providing information, and fostering membership growth), and volunteer engagement (recruitment, onboarding, and stewardship). This position reports to the Drumlin Farm Sanctuary Director and plays a critical role in enhancing visitor engagement, maximizing revenue opportunities, ensuring outstanding customer service, and providing operations support for other departments. In addition to managing day-to-day activities, the Operations Manager will be a key member of the sanctuary leadership team, helping to develop policy, budgets, and strategic plans for the sanctuary. The Operations Manager may also serve on various Mass Audubon committees to provide support and/or input on statewide initiatives.

Application Instructions
Please submit a resume and cover letter with your ADP application.

Responsibilities
Visitor Services & Experience

Administrative & Financial Operations

Membership Development & Revenue Growth

Team Leadership & Training

Operations & Facility Coordination

Qualifications
At Mass Audubon, our highest priority is finding the best candidate for the job. Research has shown that people of color and women are less likely to apply for jobs if they don’t believe they meet every one of the qualifications described in a job description. We encourage you to apply, even if you don't believe you meet every one of our described qualifications or you have a less traditional background. We are looking for applicants with the following qualifications:

Must Haves

Nice to Haves

Compensation, Benefits and Perks
This position’s pay range is $70,000-$78,000 per year; actual salary will reflect level of experience and qualifications relative to position requirements.

Benefits eligible staff at Mass Audubon may elect to enroll in medical, dental, and vision plans. Mass Audubon also offers disability and life insurance plans, a retirement plan, and Flexible Spending Account options. Mass Audubon employment also includes access to an Employee Assistance Program (EAP) through and the Reciprocity Agreement through the Consortium of Non-Profit Arts/Cultural/Environmental Organizations of New England. Mass Audubon employees enjoy 13 paid holidays (holidays may shift annually due to where days fall within calendar).

Work Schedule
Full time schedule of 40 hours per week. 5-day work schedule. Tuesday to Saturday, with occasional holiday hours required

Other Requirements
Employees must successfully complete a CORI and SORI Background Check and a Motor Vehicle Record (if applicable) is required.

Mass Audubon’s Commitment to Diversity, Equity, Inclusion, & Justice
Mass Audubon embraces diversity and equal opportunity in a serious way. We are dedicated to forming a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. People of color are strongly encouraged to apply.

Mass Audubon’s mission is to “protect the nature of Massachusetts for people and for wildlife” by building a strong coalition of employees, volunteers, and community members. We recognize that the environmental movement and field of conservation have been affected by societal systems that have limited opportunity and access for many people. As a result, Mass Audubon is committed to creating an inclusive environment for all employees and applicants. We are engaged in an ongoing process of organizational assessment and change, designed to remove barriers and create a workplace where all forms of diversity are recognized and valued.

Equal Employment Opportunity Statement
Mass Audubon is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. Mass Audubon prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.