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Benefits

Leasing Consultant (Leasing Agent)

Providence at McDowell  |  Phoenix, Arizona

Full-Time, Hourly (Non-Exempt) + Commission  |  On-Site

We're looking for a Leasing Consultant who genuinely likes people and likes to win. You'll be the first face a prospect sees and the reason many of them sign - giving tours, following up on leads, closing applications, and keeping current residents happy enough to renew.

This is a sales role wrapped in hospitality. If you can hold a conversation, keep your follow-up organized, and get satisfaction out of hitting a number, you'll do well here.

     Greet walk-ins, answer calls and internet leads, and schedule appointments

     Tour models, available units, and amenities; match prospects to the right floor plan

     Follow up on every lead until it closes or dies - phone, text, and email

     Process applications: income and credit screening, verification, and approvals

     Prepare and execute lease documents, addenda, and renewal agreements

     Maintain accurate guest cards, traffic logs, and conversion data in the property management system

     Hit individual weekly leasing, closing-ratio, and follow-up goals

     Conduct competitor market surveys and report on pricing, specials, and concessions

     Contribute photos, video, and content for social media and listing sites

     Support outreach to local employers, referral partners, and neighborhood businesses

     Help plan and staff resident events and leasing promotions

     Keep models, the tour path, and the leasing office show-ready every day

     Welcome new residents and complete move-in orientations and paperwork

     Run renewal outreach and lease-expiration follow-up

     Take service requests, route them to maintenance, and follow up to confirm resolution

     Assist with resident communications, packages, and general office coverage

     Walk vacant units for market-ready condition before showings

     Note curb appeal, safety, and maintenance issues while walking the property

     Assist with renewals paperwork, notices, and file maintenance in compliance with Fair Housing law

     Support the office team with general administrative tasks as needed

     High school diploma or equivalent

     1+ year in sales, leasing, hospitality, retail, restaurants, or another customer-facing role

     Comfortable asking for the sale and following up persistently without being pushy

     Strong written and verbal communication; professional phone and email presence

     Basic computer skills (email, calendars, Microsoft Office or Google Workspace)

     Availability to work Saturdays and occasional evenings during peak leasing season

     Valid driver's license and reliable transportation

     Prior multifamily leasing experience

     Working knowledge of Yardi, Entrata, RealPage, or comparable property management software

     Familiarity with Fair Housing requirements and the Arizona Residential Landlord and Tenant Act

     Bilingual (English/Spanish)

No Arizona real estate license is required for on-site leasing employees.

     Closing ratio - you convert tours to applications at or above the property goal

     Follow-up discipline - no lead sits in the system untouched

     Occupancy - you treat the vacancy report as your scoreboard

     Renewals - residents know you by name and want to stay

Must be able to walk the property and tour units multiple times daily, including stairs; operate a golf cart; occasionally lift up to 25 lbs; sit or stand for extended periods; and work outdoors in Phoenix summer heat during tours and outreach events.

     Competitive hourly rate

     Per-lease commissions and renewal bonuses

     Monthly or quarterly leasing performance bonus

     Housing discount (if applicable)

     Medical, dental, and vision insurance

     401(k) with company match

     Paid time off and holidays

     Paid training and a clear path to Assistant Community Manager

Providence at McDowell is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. This job description is not an exhaustive list of duties and may be modified at any time.