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Project Success Manager Jobs in Northbrook, IL (NOW HIRING)

Renterra LLC

Customer Success Manager

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Proven ability to manage multiple customers and projects simultaneously * Comfortable balancing customer success with commercial outcomes, including renewals, upsells, and cross-sells * Comfortable ...

Rise25

Client Success Manager

Chicago, IL · Remote

Rise25 is looking for a Client Success Manager to be the primary client contact with Rise25 clients ... Be the project leader and primary client contact in managing all phases of the strategy behind the ...

Built

Enterprise Customer Success Manager

Chicago, IL · On-site

$100K - $120K/yr

Enterprise Customer Success Manager Chicago Hello, We're Built In Built In is the only recruitment ... Build and manage project plans with clear milestones, timelines, and accountability across ...

Codehs

Customer Success Manager

Chicago, IL · On-site

$64K - $78K/yr

About the role CodeHS is looking for an Customer Success Manager to help manage school ... Bring context and big picture awareness We consider the projects we work on in their context and ...

FORM

Customer Success Manager

Chicago, IL · Remote

$75K - $85K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Customer Success Manager at FORM , you will be a trusted strategic partner to the world ... You've managed simultaneous projects in a customer-facing role where you were directly accountable ...

Stripe

Customer Success Manager, Enterprise

Chicago, IL · On-site

$128K - $247K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

Customer Success Manager, Enterprise Stripe is a financial infrastructure platform for businesses ... projects and programs Prior experience in a Payments or FinTech environment The annual US base ...

seoClarity

Client Success Manager I (Chicago-based)

Chicago, IL · On-site +1

$59K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Manager I (Chicago-based) Perks & Benefits * Competitive Compensation: $60k annually ... Manage customer projects and strategic initiatives, including the implementation of search ...

seoClarity

Client Success Manager I (Chicago-based)

Chicago, IL · On-site

$60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Client Success Manager I (Chicago-based) Perks & Benefits * Competitive Compensation: $60k annually ... Manage customer projects and strategic initiatives, including the implementation of search ...

eMed LLC

Client Success Manager (Chicago, IL)

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Strong communication, relationship-building, and project management skills. * High attention to ... success, or partner services, preferably in healthcare, benefits, or similar. * Proficiency with CR ...

Albi

Enterprise Customer Success Manager (CSM)

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption ... Good balance of personal autonomy and team collaboration on projects * Working with a team of smart ...

Albi

Enterprise Customer Success Manager (CSM)

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption ... Good balance of personal autonomy and team collaboration on projects * Working with a team of smart ...

Ripple

Senior Customer Success Manager

Chicago, IL

As a Ripple Treasury Customer Success Manager, you are a critical part of our customers' adoption ... Proven project management skills with a track record of acting as a trusted advisor to drive ...

Albi

Enterprise Customer Success Manager (CSM)

Chicago, IL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption ... Good balance of personal autonomy and team collaboration on projects * Working with a team of smart ...

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Showing results 21-40

All JobsProject Success JobsProject Success Manager JobsProject Success Manager Jobs in Northbrook, IL

Project Success Manager information

See Northbrook, IL salary details

$45.7K

$106.6K

$172K

How much do project success manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for project success manager in Northbrook, IL is $106,600.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,200.00 and $130,400.00 per year, depending on experience, location, and employer.

What is a project success manager?

A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.

How does a project success manager typically collaborate with clients and internal teams to ensure project objectives are met?

A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.

What are the key skills and qualifications needed to thrive as a project success manager, and why are they important?

To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.

What is the difference between Project Success Manager vs Project Coordinator?

AspectProject Success ManagerProject Coordinator
CredentialsTypically requires a project management certification (PMP, CAPM) and experience in project managementOften requires a bachelor's degree; certifications like CAPM are common but not mandatory
Work EnvironmentFocuses on strategic oversight, stakeholder communication, and ensuring project goals are metHandles day-to-day task coordination, scheduling, and supporting project teams
Employer & Industry UsageUsed across industries to ensure project success and client satisfactionCommonly found in project teams to assist in project execution

The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Project Success Manager jobs in Northbrook, IL?

For Project Success Manager jobs in Northbrook, IL, the most frequently searched job titles are:

What job categories do people searching Project Success Manager jobs in Northbrook, IL look for?

The top searched job categories for Project Success Manager jobs in Northbrook, IL are:

What cities near Northbrook, IL are hiring for Project Success Manager jobs?

Cities near Northbrook, IL with the most Project Success Manager job openings:

Project Success Manager jobs near you

Customer Success Manager

Renterra LLC

Chicago, IL • On-site

Other

Medical, Dental, Vision, PTO

Posted 25 days ago

Job description

About Us
Our mission at Renterra is to modernize the $100B+ equipment rental industry. Tactically, we are building an end-to-end platform that will massively improve the way rental companies run their businesses.
Renterra is a Series A-backed, venture-funded SaaS company serving hundreds of rental businesses across the U.S. and Canada. As we scale, customer success is a core pillar of our growth strategy and getting customers live, confident, and successful quickly is critical to everything we do.
Job Description
As a Customer Success Manager (CSM) at Renterra, you will own the customer journey from pre-onboarding through long-term success. Your primary responsibility is to get customers up and running successfully, ensuring they are properly set up, trained, and confident using Renterra in their day-to-day operations.
You will partner closely with customers during implementation and training, then continue to manage the relationship post-go-live to drive adoption, retention, and growth. This role blends onboarding, enablement, relationship management, and proactive support, and is central to delivering an exceptional customer experience. This is a Chicago-based, hybrid role.
Key Responsibilities
Pre-Onboarding, Setup & Go-Live
  • Partner with customers immediately post-sale to guide them through pre-onboarding and implementation
  • Lead system setup and configuration alongside customers, ensuring Renterra is tailored to their business workflows
  • Conduct live training sessions to educate customers on core functionality and best practices
  • Ensure customers successfully go live and feel confident using Renterra in their daily operations
  • Identify risks early in the onboarding process and proactively address them
  • Occasionally assist with in-person, onsite implementations when necessary
Ongoing Customer Success & Support
  • Own long-term relationships for a portfolio of customers and serve as their primary point of contact
  • Proactively monitor customer usage, engagement, and health indicators
  • Lead ongoing check-ins and success reviews with customers
  • Respond to customer questions and coordinate with support, product, and engineering as needed
  • Advocate for customers internally while setting clear expectations
Retention, Growth & Feedback
  • Manage renewals and work to maximize retention and long-term value
  • Identify opportunities for expansion and execute upsells through additional products, features, or increased usage
  • Gather and synthesize customer feedback to inform product improvements and roadmap decisions
  • Partner closely with product and engineering teams to represent the voice of the customer
Qualifications
  • 3+ years of experience in Customer Success, Implementation, Onboarding, or Account Management at a SaaS company
  • Strong experience leading customer onboarding, setup, training, and go-live processes
  • Excellent communication and presentation skills
  • Proven ability to manage multiple customers and projects simultaneously
  • Comfortable balancing customer success with commercial outcomes, including renewals, upsells, and cross-sells
  • Comfortable working in a fast-paced, startup environment
  • Strong problem-solving skills and a customer-first mindset
  • Experience with SMB customers is a plus
  • Familiarity with the equipment rental, construction, or asset-heavy industries is a plus, but not required
  • Must be based in the Chicago area and able to work from the office in a hybrid capacity
What We Offer
  • Competitive salary and equity
  • Health, dental, and vision insurance
  • Flexible PTO policy
  • A supportive, customer-first team culture
  • Direct ownership over customer outcomes from day one
  • Opportunities for growth as the Customer Success organization scales

This is an opportunity to play a high-impact, end-to-end role in helping customers successfully adopt a modern rental software platform. If you enjoy onboarding customers, teaching software, building long-term relationships, and being hands-on with customers from day one, we'd love to hear from you.
Renterra is an Equal Opportunity Employer.

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