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Project Success Manager Jobs in Maryland (NOW HIRING)

SHI GmbH

Customer Success Manager - VMware

Annapolis, MD · On-site

Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding ... Provide support and direction to project teams to ensure successful delivery and synchronization of ...

ZoomInfo

GTM Success Manager III

Bethesda, MD · On-site

$90K - $105K/yr

Ability to efficiently manage multiple customer projects simultaneously * Communicates with ... Incredibly strong onboarding program - be set up for success in your first 90 days * Ongoing ...

Deloitte

Deployment Success Manager

Baltimore, MD · On-site

Ability to lead projects or workstreams and prioritize multiple tasks in a fast-paced and dynamic ... Work you'll do As a Deployment Success Manager on the Customer team, you will be responsible for:

Genesys

Project Management: Capability to manage multiple concurrent initiatives. * Communication ... Success Metrics * Customer satisfaction and retention rates * Quality of cross-functional ...

Moore

Manager, Client Success

Lanham, MD · On-site

... success of Moore's mission. Moore is a data-driven constituent experience management (CXM) company ... Track project deliverables and client commitments across assigned accounts ...

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Project Success Manager information

What is a project success manager?

A Project Success Manager is a professional responsible for ensuring that projects meet their objectives and deliver the expected outcomes. They work closely with clients and internal teams to monitor progress, address challenges, and ensure effective communication throughout the project lifecycle. Their main goal is to drive project success by managing risks, facilitating collaboration, and making sure deliverables are completed on time and within budget. Project Success Managers often serve as the main point of contact for stakeholders, ensuring their needs are met and expectations are aligned. This role is crucial in industries where customer satisfaction and project outcomes directly impact business growth.

How does a project success manager typically collaborate with clients and internal teams to ensure project objectives are met?

A Project Success Manager serves as the primary liaison between clients and internal teams, facilitating clear communication and alignment of goals throughout the project lifecycle. They regularly coordinate with stakeholders to gather requirements, provide updates, and anticipate potential challenges. Internally, they work closely with cross-functional teams such as product, engineering, and customer support to ensure deliverables are on track and client expectations are consistently met. Building strong relationships and proactively addressing issues are key aspects of their daily responsibilities, ultimately driving project success and client satisfaction.

What are the key skills and qualifications needed to thrive as a project success manager, and why are they important?

To thrive as a Project Success Manager, you need expertise in project management methodologies, client relationship building, and a background in business or related fields. Familiarity with project management software (such as Asana, Jira, or Trello), CRM platforms, and relevant certifications like PMP or CAPM is typically required. Exceptional communication, problem-solving, and leadership skills help you proactively address challenges and foster trust with stakeholders. These skills are crucial for ensuring projects are delivered on time, within scope, and to the satisfaction of all parties involved.

What is the difference between Project Success Manager vs Project Coordinator?

AspectProject Success ManagerProject Coordinator
CredentialsTypically requires a project management certification (PMP, CAPM) and experience in project managementOften requires a bachelor's degree; certifications like CAPM are common but not mandatory
Work EnvironmentFocuses on strategic oversight, stakeholder communication, and ensuring project goals are metHandles day-to-day task coordination, scheduling, and supporting project teams
Employer & Industry UsageUsed across industries to ensure project success and client satisfactionCommonly found in project teams to assist in project execution

The Project Success Manager focuses on strategic oversight and ensuring overall project success, while the Project Coordinator handles operational tasks and supports project teams. Both roles are essential but differ in scope and responsibilities.

What does a successful project success manager do?

A successful Project Success Manager oversees project planning, execution, and delivery to ensure objectives are met on time and within budget. They coordinate teams, manage stakeholder communication, and utilize project management tools to track progress and resolve issues, ensuring overall project success.

What are popular job titles related to Project Success Manager jobs in Maryland?

For Project Success Manager jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching Project Success Manager jobs in Maryland look for?

The top searched job categories for Project Success Manager jobs in Maryland are:

What cities in Maryland are hiring for Project Success Manager jobs?

Cities in Maryland with the most Project Success Manager job openings:

Project Success Manager jobs near you
Infographic showing various Project Success Manager job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 20% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution.

Customer Success Manager - VMware

SHI GmbH

Annapolis, MD • On-site

Other

Medical, Dental, Vision, Retirement

Posted 18 days ago

Job description

US - Remote

Full time

JR3416

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Job Summary

The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic customer success reviews. This role involves serving as a Subject Matter Expert, building strong customer relationships, and collaborating with internal teams to align offerings with customer objectives. The Customer Success Manager will analyze consumption reports, manage service delivery workflows, and maintain effective communication with customers and internal teams to ensure a positive customer experience and foster trust.

Role Description

  • Onboard customers and guide them through their respective product or service lifecycle to ensure retention and growth

  • Function as the Subject Matter Expert (SME) for specific platforms, tools, or services relevant to the role

  • Plan and conduct regular Customer Success Reviews (CSRs) or meetings to review product usage, roadmaps, and customer feedback

  • Interpret and analyze detailed consumption reports and provide insights for customer success and renewal strategies

  • Build and maintain strong relationships with key customers and partners to ensure a positive customer experience and foster trust

  • Collaborate with sales and other internal teams to align offerings with customer objectives and drive co-selling opportunities

  • Provide support and direction to project teams to ensure successful delivery and synchronization of service projects

  • Continuously learn and develop knowledge on new product technologies and specific offerings relevant to the role

  • Manage workflow of orders and ensure timely delivery of services, working directly with customers and carriers

  • Maintain effective communication with customers and internal teams through various platforms to update on status and understand upcoming needs

Behaviors and Competencies

  • Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.

  • Self-Motivation: Can identify personal or professional growth opportunities, propose self-improvement strategies, and take action without explicit instructions.

  • Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.

  • Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.

  • Presenting: Can prepare and deliver presentations, addressing key points and responding to questions with clarity.

  • Impact and Influence: Can persuade others to consider different perspectives.

  • Analytical Thinking: Can apply critical thinking to analyze data, identify patterns, and make basic inferences.

  • Problem-Solving: Can identify problems, propose solutions, and take action to resolve them without explicit instructions.

  • Business Acumen: Can analyze financial and operational data to make informed decisions.

  • Emotional Intelligence: Can identify and manage personal emotions and begin to recognize others' emotions in moderate situations.

  • Results Orientation: Can set personal goals and work towards them, achieving results consistently.

  • Multi-Tasking: Can identify opportunities for task optimization, propose solutions, and manage multiple tasks without explicit instructions.

Skill Level Requirements

  • The ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook to enhance productivity and perform various tasks efficiently - Intermediate

  • Proficiency in using Microsoft Dynamics AX for enterprise resource planning, including tasks such as order tracking, inventory management, and financial reporting - Intermediate

  • In-depth understanding of VMware's business model, architectural frameworks, and comprehensive solutions, enabling effective deployment and management of VMware technologies - Intermediate

  • Ability to articulate VMware's renewal program - Intermediate

Other Requirements

  • Completed Bachelor's Degree or relevant work experience required

  • Ability to travel to SHI, Partner, and Customer Events

  • 2-4 years of experience in a technical, business, or sales role

  • 2+ years of experience selling VMware products

The estimated annual pay range for this position is $120,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity - M/F/Disability/Protected Veteran Status

Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 7,000 of them. If you join our team, you'll enjoy:

  • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

  • Continuous professional growth and leadership opportunities.

  • Health, wellness, and financial benefits to offer peace of mind to you and your family.

  • World-class facilities and the technology you need to thrive - in our offices or yours.

Apply