You'll join a fast-moving technology team supporting a large-scale client migration - guiding approximately 300 existing clients from a legacy platform (nearly 20 years in place) to a modern, AI-enabled system over a 7-month engagement. This is a high-volume, client-facing role where your organization, communication, and change management skills will directly determine whether clients land successfully on the new platform.
Key Responsibilities
- Manage multiple client migration projects simultaneously from kickoff through post-migration support
- Serve as the primary point of contact for clients throughout their migration journey
- Understand each client's unique workflows, concerns, and priorities to tailor your approach
- Support clients through approximately 30 days of post-migration transition and adoption
- Partner with internal implementation, engineering, product, and customer experience teams to keep migrations on track
- Communicate project status, risks, timelines, and issues to leadership on a regular cadence
- Help clients learn and adopt the new platform, including AI-enabled features and modernized workflows
- Identify gaps or issues during migration and drive practical, timely solutions
- Maintain organized project documentation, timelines, and client-specific status updates
- Support change management efforts that help clients move confidently off the legacy system
Required Qualifications
- 7+ years of project management experience
- Proven experience managing SaaS implementations, client migrations, or technology transformation projects
- Strong client-facing communication skills - comfortable working with client PMs, stakeholders, and occasional C-suite contacts
- Exceptional organizational skills with the ability to manage several active client projects concurrently
- Executive presence and confidence presenting updates to internal leadership
- Ability to operate in a fast-moving environment where priorities shift
- Comfortable identifying issues, making real-time adjustments, and keeping projects moving forward
- Experience supporting change management, client adoption, training, or enablement
Nice-to-Have Qualifications
- Prior SaaS industry experience
- Experience migrating clients from legacy systems to new platforms
- Familiarity with Monday.com, Jira, Confluence, Zendesk, or Microsoft Office
- Experience supporting technology adoption or platform training
- Experience working with distributed clients across multiple U.S. time zones
Tools & Environment
The team works with Monday.com, Jira, Confluence, Zendesk, Microsoft Office, Claude AI, and an internal proprietary platform.
Ideal Candidate Profile
You're a polished, solutions-oriented Project Manager who has led SaaS migrations or complex implementations before - and you know how to bring calm and structure to a high-volume, time-sensitive environment. You balance process with flexibility, communicate clearly up and down the chain, and don't wait for someone to flag a problem before you've already started working on it. You're equally comfortable in a client call and a cross-functional team standup, and you take pride in helping clients land well on new technology - not just on time, but with confidence.
Job Posted by ApplicantPro