Project Manager Operations Jobs in North Reading, MA

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

The Team

The Sales Activation & Acceleration Office is seeking an operationally-minded Project Manager to serve as the backbone of our Americas people programs. You will partner with Program Managers to design, implement, and optimize the workflows that power our program. You are a "builder" who thrives on creating repeatable, automated processes in Asana and ensuring our program documentation is always current. While the Program Manager focuses on external stakeholder orchestration, you will focus on internal operational rigor, data integrity, and the systematic setup and coordination of programs.

Your Impact

Operational Workflow Design: Lead the design and implementation of program workflows within Asana. Proactively identify opportunities to integrate automation and AI tools to reduce manual effort and improve team efficiency.

Operational Backbone: Serve as the primary custodian of program playbooks and Standard Operating Procedures (SOPs). Ensure all documentation is accurate, accessible, and updated to reflect current best practices.

Data & Metrics: Own the program's reporting cycle. Track KPIs, manage data integrity, and produce regular status reports that provide the Program Manager with clear, actionable insights into program health.

Systematic Participant Coordination: Provide critical operational support for programs by managing participant communications, system setup, and follow-through. You will act as a supportive point of contact to ensure their administrative journey into the program is seamless.

Continuous Optimization: Proactively monitor program performance to identify bottlenecks. Use your technical expertise and curiosity to refine processes and suggest innovative solutions that scale our operational output.

Minimum Qualifications:

Experience:3-5+ years in project management, operations, or program coordination.
Tool Proficiency:Expert-level experience with project management software, with a strong preference forAsana.
Workflow Design & Automation:Demonstrated experience in designing, implementing, and maintaining automated workflows to streamline operational processes and reporting. Ability to leverage AI tools to enhance efficiency and reduce manual tasks.
Operational Rigor:Proven ability to document processes, maintain SOPs, and manage complex schedules with high attention to detail.
Learning Mindset:A high degree of intellectual curiosity and a proactive approach to learning new tools, systems, and methodologies.
Communication:Excellent written and verbal communication skills, with the ability to provide clear, tactical, and supportive communication to program applicants.
Data Literacy:Strong ability to track, organize, and report on KPIs and metrics to support data-driven decision-making.
Preferred Qualifications:
Certification:Project Management Professional (PMP) or equivalent certification.
Advanced Technical Proficiency:Hands-on experience with advanced automation platforms (e.g.,Power Automate) and collaborative database tools (e.g.,Airtable).
Data Visualization:Experience building and maintaining dashboards (e.g.,Power BI, Tableau) to visualize program performance and trends.
Environment:Experience working in a fast-paced, matrixed environment.
Mission Alignment:A passion for people development programs and a desire to contribute to a high-impact team.

At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours ofunused sick timecarried forwardfrom one calendar yearto the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

Non-Metro New York state & Washington state:

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.