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Progressive Insurance Customer Service Jobs in Rhode Island

U-Haul

Customer Service Representative

Smithfield, RI · On-site

$15.50 - $21/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Health insurance &Prescription plans,if eligible * Paid holidays, vacation, and sick days,if ...

U-Haul

Customer Service Representative

Newport, RI · On-site

$16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Warwick, RI · On-site

$15.75 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Pawtucket, RI · On-site

$15.50 - $21.25/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

East Providence, RI · On-site

$16 - $22/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

U-Haul

Customer Service Representative

Newport, RI · On-site

$16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... Life insurance * MetLaw Legal program * MetLife auto and home insurance * Discounts on Apple ...

Pest Assassins

Customer Service Representative

Smithfield, RI · On-site

$15.50 - $21/hr

Communicate with new customers and additional service request customers to insure satisfaction. What We Offer * Competitive hourly rate. * Flexible work schedule. * Paid training. * Paid Time Off ...

Copart, Inc.

Customer Service Representative

Exeter, RI · On-site

$20.03 - $22.58/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Insurance • Discounts Along with many other employee benefits. At Copart, we are focused on ...

Igus Bearings Inc

Customer Service Representative

Rumford, RI · On-site

$16 - $21.75/hr

Join Our Team Are you passionate about providing exceptional customer service and solving problems ... insurance * 3% safe harbor retirement company contribution * 20 Paid Time Off days per year, plus 9 ...

nVent

Customer Service Representative

Warwick, RI · On-site

$16 - $21.75/hr

YOU HAVE: * 3+ years of customer service in a manufacturing environment, including advanced ... life insurance. * A 401(k) retirement plan and an employee stock purchase plan - both include a ...

nVent

Customer Service Representative

Warwick, RI · On-site

$15.75 - $21.25/hr

YOU HAVE: * 3+ years of customer service in a manufacturing environment, including advanced ... insurance and life insurance. * A 401(k) retirement plan and an employee stock purchase plan ...

nVent

Customer Service Representative

Warwick, RI

$16 - $21.75/hr

YOU HAVE: * 3+ years of customer service in a manufacturing environment, including advanced ... life insurance. * A 401(k) retirement plan and an employee stock purchase plan - both include a ...

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Showing results 21-40

All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Rhode Island

Progressive Insurance Customer Service information

See Rhode Island salary details

$9

$18

$26

How much do progressive insurance customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for progressive insurance customer service in Rhode Island is $18.41, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.48 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Rhode Island?

For Progressive Insurance Customer Service jobs in Rhode Island, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Rhode Island look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Rhode Island are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Rhode Island as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,289 per year, or $18.4 per hour.

Customer Service Consultant

Smithfield, RI • On-site

Caliber Collision
Repair and Maintenance • 1 - 5K employees
Learn more about Caliber Collisionexternal

$16 - $20/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 13 days ago

Caliber Collision rating

6.4

Company rating: 6.4 out of 10

Based on 354 frontline employees who took The Breakroom Quiz

226th of 375 rated vehicle maintenance

Job description

Service Center

Smithfield

JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Consultant to perform all-purpose duties, which may include, but not limited to properly greeting customers in person or on the phone, determine their needs, and immediately respond by providing guidance and assistance as required, assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork and performing active customer deliveries while effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs while adhering to all Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

OUR COLLISION CUSTOMER SERVICE CONSULTANT FOR THIS POSITION CAN MAKE UP TO:

  • $16-$20 per hour!

BENEFITS OF JOINING CALIBER

  • Benefits from day one: Immediately eligible for medical, dental and vision
  • Industry Comparable Pay - Paid weekly and eligible for overtime
  • Paid Vacation & Holidays - Can begin accruing day 1
  • Career growth opportunities - we promote from within!
  • A career for life: You'll gain hands-on experience within a production shop.

REQUIREMENTS:

  • 2+ years of customer facing experience; sales experience a plus
  • Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITIES/SKILLS/KNOWLEDGE

  • Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
  • Passion for learning the collision industry
  • Be able to understand instructions - written and verbal
  • Can prioritize competing tasks and adapt easily to a fast-paced environment
  • Must be able to provide personable, friendly "World Class" customer service to internal and external customers

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.

What Caliber Collision employees say

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