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Progressive Insurance Customer Service Jobs in Oklahoma

McKinney Insurance Agency

customer service

Tulsa, OK · On-site

$12.75 - $17.25/hr

Step into a rewarding role with the McKinney Insurance Agency w/ Hometown Insurance as a Customer Service professional in the heart of Tulsa, Oklahoma. Here, we value personal connections and believe ...

D3S Service

Customer Service Representative

Oklahoma City, OK · On-site

$14.75 - $20.25/hr

Benefits: Dental insurance Employee discounts Health insurance Paid time off Vision insurance ... As a Customer Service Representative, you will be the first point of contact for our customers ...

LHH US

Customer Service

Owasso, OK

$20 - $21.50/hr

Customer Service Professional Are you passionate about delivering exceptional customer service? W ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

American StaffCorp

Customer Service

Oklahoma City, OK · On-site

$15/hr

In this role, you'll provide exceptional customer service by responding to customer inquiries ... Health Insurance available on Day One through American StaffCorp * Weekly Pay * Full-Time Hours ...

LHH US

Customer Service

Tulsa, OK

$20 - $23/hr

We are seeking a Customer Service Representative to support key customer accounts by managing ... life insurance, short-term disability, additional voluntary benefits, EAP program, commuter ...

HollyFrontier Corporation

Customer Service Specialist

Tulsa, OK · On-site

$14.75 - $19.50/hr

The Customer Service role is progressive in nature where new employees will start learning more ... Medical Insurance Vision Insurance Dental Insurance Paid Time-Off 401(k) Retirement Plan with match ...

HF Sinclair

Customer Service Specialist

Tulsa, OK

$15.50 - $20.50/hr

The Customer Service role is progressive in nature where new employees will start learning more ... Vision Insurance * Dental Insurance * Paid Time-Off * 401(k) Retirement Plan with match

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All JobsProgressive Insurance Customer Service JobsProgressive Insurance Customer Service Jobs in Oklahoma

Progressive Insurance Customer Service information

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How much do progressive insurance customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for progressive insurance customer service in Oklahoma is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $19.33 per hour, depending on experience, location, and employer.

What does a Progressive Insurance Customer Service representative do?

A Progressive Insurance Customer Service representative assists customers with questions about their insurance policies, helps file and manage claims, processes payments, updates account information, and resolves billing or coverage issues. They serve as the main point of contact for customers, providing support via phone, email, or online chat. Representatives aim to deliver prompt, friendly, and knowledgeable service to ensure customer satisfaction and retention.

What are the key skills and qualifications needed to thrive as a Progressive Insurance Customer Service representative?

To excel as a Progressive Insurance Customer Service Representative, you need strong communication, problem-solving, and organizational skills, typically supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic insurance concepts or licenses is often required. Patience, active listening, and a customer-focused attitude help you stand out in handling diverse customer needs and resolving issues. These skills ensure efficient service, customer satisfaction, and adherence to company standards in a fast-paced insurance environment.

What are some common challenges faced by Progressive Insurance Customer Service representatives and how are they addressed?

Progressive Insurance Customer Service representatives often handle a high volume of diverse customer inquiries, ranging from policy questions to claims assistance. Balancing efficiency with empathy can be challenging, especially during peak periods or when dealing with upset customers. To address these challenges, Progressive provides comprehensive training, ongoing support from supervisors, and user-friendly technology to streamline tasks. Team collaboration and regular feedback sessions also help representatives continuously improve their problem-solving and communication skills.

What is the difference between Progressive Insurance Customer Service vs Claims Adjuster?

AspectProgressive Insurance Customer ServiceClaims Adjuster
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; relevant licensing or certifications often required
Work EnvironmentCall centers, online support, in-person branchesField and office settings, inspecting damages, negotiating claims
Employer & Industry UsageInsurance companies, customer support centersInsurance companies, claims departments
Common Search & ComparisonCustomer service roles in insuranceClaims handling and adjustment roles

Progressive Insurance Customer Service representatives primarily handle policy inquiries, billing, and general support via calls or online platforms. Claims Adjusters focus on investigating and settling insurance claims, often requiring fieldwork and specialized training. While both roles work within the insurance industry, they differ in responsibilities, work environment, and required skills.

Is Progressive Insurance Customer Service a good job?

Progressive Insurance Customer Service roles typically involve assisting customers with policy inquiries, claims, and billing, often requiring strong communication skills and familiarity with insurance products. The job can offer competitive pay, benefits, and opportunities for advancement, but may also involve high call volumes and performance metrics. Overall, it can be a stable entry-level position for those interested in the insurance industry.

What are popular job titles related to Progressive Insurance Customer Service jobs in Oklahoma?

For Progressive Insurance Customer Service jobs in Oklahoma, the most frequently searched job titles are:

What job categories do people searching Progressive Insurance Customer Service jobs in Oklahoma look for?

The top searched job categories for Progressive Insurance Customer Service jobs in Oklahoma are:

Progressive Insurance Customer Service jobs near you
Infographic showing various Progressive Insurance Customer Service job openings in Oklahoma as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,100 per year, or $17.4 per hour.

customer service

McKinney Insurance Agency

Tulsa, OK • On-site

$12.75 - $17.25/hr

Full-time

Life, Retirement, PTO

Posted 18 days ago

Job description

Step into a rewarding role with the McKinney Insurance Agency w/ Hometown Insurance as a Customer Service professional in the heart of Tulsa, Oklahoma. Here, we value personal connections and believe that service excellence begins with a genuine smile and a positive attitude. At McKinney Insurance, your role will not only be about assisting our valued clients with their insurance queries but also about building lasting relationships and ensuring each interaction is memorable. As a cornerstone of our team, your efforts will be pivotal in maintaining the trust and satisfaction that our clients have come to expect from us. In office work only so this means you'll be at the core of our agency, experiencing firsthand the vibrant energy and camaraderie that define our workplace. If youre someone who thrives in a close-knit, positive environment and is eager to make a difference, we would love to hear from you. Join us in delivering exceptional service to our clients!


Benefits

Paid Time Off (PTO)

Flexible Schedule

Life Insurance

Mon-Fri Schedule

Career Growth Opportunities

401k


Responsibilities

Visit client sites to assess their insurance needs and offer solutions.

Respond promptly to client inquiries via phone, email, or in-person, ensuring a high level of customer service.

Maintain accurate client records and document interactions thoroughly.

Assist in policy renewals, adjustments, and claims processes.

Develop and nurture long-term client relationships to encourage business retention and referrals.

Participate in team meetings and contribute to strategic planning and decision-making.


Requirements

Experience: Previous experience in customer service or insurance consulting is encouraged.

Education: A minimum of a high school diploma or equivalent is required.

Communication Skills: Excellent verbal and written communication skills are a must.

Problem-Solving: Strong analytical and problem-solving abilities to resolve customer inquiries effectively.

Empathy: An understanding and empathetic approach to dealing with a diversity of customer concerns.

Computer Skills: Proficiency with basic computer software and familiarity with CRM systems.

Team Collaboration: Ability to work in synergy with other team members to provide outstanding service.