Program Manager Trust Safety Jobs in Springfield, VA

Responsibilities
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community. As our international organization expands rapidly and becomes more complex, so too does the regulatory and legal environment. We are therefore expanding the Trust and Safety Regulatory Compliance team to partner with business, legal and compliance teams to implement and deliver content and safety regulations, execute legal and regulatory obligations, and monitor compliance. The Regulatory Delivery and Transparency (RDT) function aims to be the strategic partner of TikTok departments, starting with the Trust & Safety (T&S) team, working in close partnership with relevant Legal and Compliance teams, to best address content and safety regulatory requirements applicable to TikTok. The Regulatory Compliance team will facilitate the execution of regulatory projects across critical departments (including Trust and Safety, Legal, TikTok Product, E-Commerce, Monetization) with a forward focus mindset for continuous improvement. This role will play a critical part within the team, with responsibility for programme management and the ongoing monitoring of relevant regulatory obligations. As Program Manager, you will manage large-scale regulatory programs from scoping through execution, ensuring timely and accurate delivery of obligations, risk assessments, and regulatory responses. You will design and implement scalable compliance frameworks, drive controls and assurance infrastructure, and support internal audit readiness while partnering closely with Legal, Compliance, and cross-functional teams. This role requires strategic thinking, operational excellence, and strong communication with leadership to surface risks, shape compliance priorities, and foster continuous improvement. Responsibilities: Program Management of Regulatory and Legal Obligations: - Lead and manage large-scale regulatory compliance projects from initial scoping to completion. - Strategically plan and execute initiatives to prepare for forthcoming regulatory requirements. - Coordinate resources across Trust & Safety and other functions, assessing resource capacity and planning deliverables to ensure timely project completion. - Oversee ongoing obligations, maintain issue logs, and conduct gap analyses. - Ensure the prompt delivery of information for Requests for Information and other regulatory interactions, securing contributions and reviews from relevant teams. Controls and Assurance Infrastructure Development: - Lead control monitoring activities, investigate deviations, and ensure the effectiveness of controls in partnership with Legal and Compliance teams. - Implement and monitor the progress of recommendations from internal and external audits. - Engage in risk assessments, and implement and track mitigation strategies identified in the risk assessment processes. Compliance Framework Development: - Facilitate the strategic development and execution of compliance frameworks that address both current and emerging regulatory challenges. - Bridge gaps between various internal teams to ensure seamless integration of compliance standards and practices. - Continuously seek opportunities to enhance regulatory processes and frameworks, leveraging insights and feedback to foster an environment of continuous improvement within Trust and Safety. Leadership and Communication: - Regularly communicate with and update leadership in partnership with Legal and Compliance teams on project statuses, compliance gaps, strategic decision-making, and prioritization.
Qualifications
Minimum Qualification(s): - Proven program management experience with a strong ability to independently lead and deliver complex, cross-functional programs end to end. - Deep understanding of global regulatory frameworks such as the EU Digital Services Act (DSA), Online Safety Act(s), and other emerging regulations impacting digital platforms. - Track record of planning, coordinating, and executing strategic initiatives across multiple regions, with the ability to both think at a high level and execute tactically. - Strong analytical and problem-solving skills with the ability to assess complex information, conduct risk assessments, and make strategic decisions in fast-paced environments. - Excellent communication and stakeholder management skills, with experience engaging and influencing leadership in high-ambiguity environments. - Proactive and solution-oriented mindset with a natural curiosity and drive for continuous improvement. - Demonstrated ability to lead and motivate cross-functional teams, aligning diverse stakeholders around shared compliance goals; flexibility to work across time zones and support global collaboration. Preferred Qualification(s): - Strong regulatory knowledge and market expertise in one of the following regions: Latam, Brazil, or Northeast Asia. - 5+ years of experience in regulatory compliance, risk management, audit, or a related field-ideally within the technology, internet, or digital services sector. - Experience in Trust & Safety, Product, or Policy teams within a tech company, with an understanding of industry-specific regulatory challenges. - Familiarity with compliance assurance frameworks, systemic risk assessments, or control monitoring in a highly regulated environment. - Experience preparing for audits or managing responses to regulatory inquiries or RFIs.
Job Information
[For Pay Transparency] Compensation Description (Annually) - Washington, DC
The base salary range for this position in the selected city is $ 97920 - $ 259200 annually.
Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.
Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).
The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
Trust & Safety
Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.
TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect - and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at