Program Manager Social Worker Jobs in Massachusetts

Staples is business to business. You're what binds us together. 

Our marketing team is charged with an important task - sharing our Staples story. We use customer data and analytics to help us understand and improve our customers' experiences, drive customer retention and encourage brand loyalty. Our team is diverse, with skillsets and responsibilities ranging from graphic design, content creation and performance marketing to internal communications and loyalty & rewards programs. We work together to provide expertise and guidance, so that the Staples brand is well represented in all areas. 

Social media is one of the most visible ways customers, associates, and partners experience the Staples brand. We're looking for a Program Manager, Social Media to help manage the planning, coordination, and execution of Staples' social media programs across platforms.

This role will support the social strategy team by helping bring campaigns, brand storytelling, and day-to-day content to life across channels. The ideal candidate is organized, collaborative, and passionate about social media, with strong attention to detail and a strong understanding of how content performs across social platforms.

This role will also play an active role in managing Staples' social communities and creating social-native content that helps the brand participate in conversations and cultural moments across platforms.

You'll work closely with Brand, Creative, Marketing, and PR teams to ensure social content is published on time, aligned with campaigns, and optimized for each platform.

What you will be doing:

• Support the creation or capture of social-first content when needed, particularly for short-form video or trend-based formats.

• Adapt approved campaign messaging into platform-appropriate social copy.

• Help manage the social content calendar, coordinating posts tied to marketing campaigns, promotions, partnerships, and brand storytelling.

• Work with Brand, Creative, and Marketing teams to gather assets and ensure social deliverables are ready for publishing.

• Coordinate publishing across Staples' social channels, ensuring posts go live accurately and on schedule.

• Support the creation and scheduling of posts across platforms including TikTok, Instagram, LinkedIn, and others.

• Assist with drafting and editing social copy that reflects Staples' brand voice.

• Help ensure social content aligns with platform best practices and formatting.

• Monitor social channels to ensure posts are performing and flag opportunities or issues to the social team.

• Monitor social conversations, trends, and relevant cultural moments that may present opportunities for engagement.

• Actively engage with Staples' social communities by responding to comments, joining relevant conversations, and helping the brand show up authentically online.

• Proactively comment on relevant posts and conversations across platforms where Staples has a credible role to play.

• Flag noteworthy conversations, comments, or trends to the social strategy team.

• Support coordination of creator, influencer, or partner content when needed.

• Help track social media performance metrics and assist with reporting on key campaigns and initiatives.

• Maintain social trackers, calendars, and reporting documents.

• Assist with social listening and monitoring tools to help identify insights and trends.

• Partner with Marketing, Brand, Creative, and PR teams to support social media needs tied to campaigns and announcements.

• Coordinate timelines and deliverables with internal teams and external partners when needed.

• Help ensure social media workflows and processes stay organized and efficient.

What You Bring to the Table:

• 4-6 years of experience in social media, digital marketing, content coordination, or communications.

• Strong interest in social media platforms and digital culture.

• Experience creating social content (especially short-form video) is a plus

• Excellent organizational skills and attention to detail.

• Strong writing and editing skills, particularly for short-form content.

• Ability to manage multiple deadlines and coordinate across teams.

• Collaborative mindset and willingness to learn in a fast-paced environment.

What's needed: Basic Qualifications:

• Bachelor's degree in Marketing, Communications, Journalism, or related field.

• Familiarity with social media platforms such as TikTok, Instagram, LinkedIn, and others.

• Experience with social management tools (Hootsuite, Sprout, or similar) is a plus.

• Experience with content calendars, campaign coordination, or digital publishing is a plus.

• Retail, B2B, or brand marketing experience is helpful but not required.

Preferred Qualifications:

• Experience creating social content, particularly short-form video.
• Experience with social management tools such as Hootsuite or Sprout.
• Background in content calendars, campaign coordination, or digital publishing.
• Experience partnering with influencers, creators, or external agencies.
• Retail, B2B, or brand marketing experience. 

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

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Staples is an Equal Opportunity Employer who values the diversity of our people, products, and services. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.