Program Manager Research Operations Jobs in Phoenix, AZ

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What You'll BuildThe SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship, it's the foundation for a career built on connection, creativity, and impact.Position title: SAP iXp Intern - Business Transformation
Position Title: SAP iXp Intern - SAP Research Operations Specialist Intern
Location: Tempe, Arizona, USA
Expected Start Date: March 1st, 2026
Contract Duration: 12 months
Schedule: 40 Hours/Week
About the SAP Internship Experience Program: The SAP Internship Experience Program is SAP's global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.
Three reasons to intern at SAP:

• Culture of collaboration: Meet with mentors, make new friends across the globe, and create a thriving personal network.

• Project-driven experience: Gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

• Gain visibility: With the SAP Internship Experience Program in your title, you'll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

As a Research Operations Specialist Intern on SAP's Global Survey Operations team, you will help power SAP's survey research ecosystem. You will be central to enabling efficient, high-quality survey research at scale-supporting platform governance, data accuracy, dashboarding, and operational workflows that serve research teams across the company. This role is ideal for a curious, detail-oriented problem solver passionate about research, operational excellence, and supporting a global community of research practitioners.
Your primary responsibilities will include:
Survey Operations & Governance

• Review and approve daily ARM requests; ensure accuracy of Qualtrics roles and follow-up on pending approvals.

• Support user management, permissions, lifecycle management, naming conventions, and compliance checks.

Platform Operations & Reporting

• Maintain and update the Survey Overview Dashboard weekly, monthly, quarterly, and annually; help streamline and automate reporting workflows.

• Provide support for dashboard development in Qualtrics and assist with Work Zone and wiki page updates.

Communications & Intake

• Prepare and distribute the bimonthly Surveys by the Numbers newsletter, highlighting research impact stories and SAP wide survey metrics.

• Triage and categorize inbox requests for platform access, permissions, methodology questions, alternative tool guidance, and research consultations.

Cross Functional Collaboration

• Partner with platform admins, research partners, satellite team owners, and operational stakeholders across global and regional teams.

What You Bring:
We're looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
Education & Experience

• Bachelor's degree (completed or ongoing) in Computer Science, Business, Economics, Statistics, Survey Research, Marketing, or related social sciences.

• Prior experience in survey research, project management, and data analysis.

Technical Skills

• Required: Qualtrics XM Suite expertise across dashboards, survey design, text analytics, workflows, and automation.

• Familiarity with BI & analytics tools (Excel/VBA, SPSS, SAS) and data transformation methods.

• Experience with data visualization tools such as PowerPoint, Tableau, Power BI, and Matplotlib/Seaborn.

Professional Skills

• Strong problem-solving and synthesis abilities, with comfort building storylines and presenting findings.

• Ability to work independently on multiple simultaneous projects.

• Exceptional interpersonal skills for working across functions and geographies.

• High degree of integrity, flexibility, and confidentiality.

Where You Belong
Be part of SAP Next Gen, a global community for students, universities, schools and educational
partners, who are passionate about innovation and technology.
1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will
support your growth. Grow professionally through personalized mentoring, coaching, and career
development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an
impact from day one by contributing to meaningful projects that help the world run better. You'll
have endless learning resources at your fingertips and gain future-ready skills from a variety of
virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our
learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase
your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career
opportunities within SAP and beyond.
Meet your team - What do we do?
Take advantage of this unique opportunity to be part of SAP's - Survey Operations team. The SAP Research Operations Specialist Intern will engage across the CSG: Survey Operations and our global partners to help drive the implementation of SAP's XM strategy and achievement of shared business objectives in creating world-class experiences.
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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
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Requisition ID: 445208 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid
Requisition ID: 445208
Posted Date: Jun 30, 2026
Work Area: Administration
Career Status: Student
Employment Type: Limited Full Time
Expected Travel: 0 - 10%
Location: