ZipRecruiter

Log In

1

Program Manager Research Operations Jobs in Orem, UT

NRG

Program Manager, Inside Sales Enablement

Provo, UT · On-site

You will partner cross-functionally with Sales Leadership, Data, Operations, and Enablement teams ... As a Program Manager, Inside Sales Enablement, you will be responsible for the following, including ...

NRG

Program Manager, Inside Sales Enablement

Provo, UT · On-site

You will partner cross-functionally with Sales Leadership, Data, Operations, and Enablement teams ... As a Program Manager, Inside Sales Enablement, you will be responsible for the following, including ...

next page

Showing results 1-20

All JobsProgram Research Operations JobsProgram Manager Research Operations JobsProgram Manager Research Operations Jobs in Orem, UT

Program Manager Research Operations information

See Orem, UT salary details

$34.8K

$95.2K

$137.8K

How much do program manager research operations jobs pay per year?

As of Jun 15, 2026, the average yearly pay for program manager research operations in Orem, UT is $95,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,300.00 and $115,200.00 per year, depending on experience, location, and employer.

What are Program Manager Research Operations?

Program Manager Research Operations are professionals who oversee and coordinate the administrative and operational aspects of research programs within organizations such as universities, corporations, or healthcare institutions. Their responsibilities typically include managing budgets, ensuring compliance with regulations, supporting research teams, and improving efficiency in research processes. They act as a bridge between researchers, administrative staff, and external partners to ensure projects run smoothly and meet organizational goals. Program Managers in Research Operations play a critical role in enabling scientific and academic research by providing strategic and logistical support.

What is the difference between Program Manager Research Operations vs Research Coordinator?

AspectProgram Manager Research OperationsResearch Coordinator
CredentialsBachelor's or higher in related field, project management certifications often preferredBachelor's degree in a relevant field, research experience
Work EnvironmentOversees multiple projects, collaborates with teams, manages budgetsSupports research projects, handles data collection, assists with study logistics
Employer & IndustryResearch institutions, biotech, pharma, academiaResearch labs, clinical settings, academic institutions
Search & Comparison IntentUnderstanding managerial roles in research operationsDetails on research support roles and coordination tasks

The Program Manager Research Operations typically oversees multiple research projects, manages teams, and handles budgets, requiring project management skills. In contrast, a Research Coordinator focuses on supporting specific research studies, managing data collection, and logistical tasks. Both roles are essential in research environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a Program Manager Research Operations, and why are they important?

To thrive as a Program Manager Research Operations, you need expertise in research administration, project management, and budget oversight, often supported by a relevant degree and experience in research environments. Familiarity with project management tools (e.g., Asana, MS Project), research compliance systems, and grant management platforms is typically essential. Strong leadership, organizational skills, and effective communication enable collaboration across multidisciplinary teams and stakeholders. These skills ensure efficient research operations, regulatory compliance, and successful project outcomes.

What are the main challenges Program Managers in Research Operations typically face when coordinating cross-functional teams?

Program Managers in Research Operations often encounter challenges related to aligning diverse stakeholders, balancing multiple project timelines, and ensuring smooth communication between research, product, and operations teams. Successfully navigating these challenges requires strong organizational skills, adaptability, and the ability to manage competing priorities while maintaining research quality and compliance. Regularly facilitating meetings, setting clear expectations, and using project management tools help mitigate these challenges and ensure collaborative progress.
What are popular job titles related to Program Manager Research Operations jobs in Orem, UT? For Program Manager Research Operations jobs in Orem, UT, the most frequently searched job titles are:
What job categories do people searching Program Manager Research Operations jobs in Orem, UT look for? The top searched job categories for Program Manager Research Operations jobs in Orem, UT are:
Program Manager Research Operations jobs near you

Operations Process Manager

Lightspeed DMS

South Jordan, UT • On-site

Full-time

Posted 7 days ago

Job description

Company Overview:
Lightspeed is the leading provider of cloud-based software for dealerships, serving the Powersport, Marine, RV, Trailer, and Golf Car industries adding hundreds of dealerships to the Lightspeed community each year.
Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including Sales, Parts, Service, Rentals, Payments, Accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers.
Lightspeed is the most complete and integrated DMS in the industry with over 500 integrations with Original Equipment Manufacturers (OEMs), aftermarket parts and accessory distributors and dozens of other software tools that a dealership may use to run their business. Uniquely designed by dealers for dealers, and refined over the past 4 decades, Lightspeed empowers over 4,500+ dealers across North America with the tools and technology they need to manage their dealerships.
The Professional Services Operations and Process Manager is an operational and analytical leader embedded in Lightspeed's Professional Services organization. This role owns the design, measurement, and continuous improvement of PS processes - with a primary focus on increasing implementation throughput, accelerating time-to-value for customers, and improving overall customer satisfaction. Using structured problem-solving frameworks adapted for SaaS delivery environments, this leader identifies root causes of operational friction and drives cross-functional solutions. The role requires strong project management skills, comfort working with data, and the ability to lead change across teams without direct authority. Works independently under general direction from PS leadership and exercises sound judgment in prioritizing and executing a portfolio of improvement initiatives.
What you'll do:
  • Builds a data-driven operational culture within PS by establishing KPIs, tracking implementation performance metrics, and facilitating cross-functional working sessions to surface and address process breakdowns.
  • Applies structured problem-solving methods (root cause analysis, process mapping, data analysis) to improve PS workflows, increase implementation throughput, accelerate customer time-to-value, and reduce rework or escalation rates.
  • Serves as the PS Ops program manager: owns portfolio planning, project scoping, and execution tracking to deliver improvement initiatives on-time and in alignment with PS team capacity and strategic roadmaps.
  • Identify project goals, scope, resources, budget, dependencies, risks and communications needs.
  • Identify, escalate, and resolve conflicts.
  • Implement large, cross-team, multi-year programs and projects.
  • Proactively identify opportunities and contribute to continuous business process improvement efforts to help streamline and standardize workflow, communication, and resource efficiencies.
  • Conducts initiation and project closure activities to formalize and communicate the project acceptance and handover documentation and completes a post-implementation review to identify areas of improvement.
  • Communicate portfolio scope, roadmap alignment, priorities, and status to governance board and stakeholders.
  • Maintain awareness of industry trends, business conditions, and internal processes and practices to influence the success of portfolio initiatives.

What you should have:
Qualifications:
  • 3-5 years of experience in PS operations, implementation operations, CS operations, or a related role at a SaaS company, with a demonstrable track record of improving delivery processes and business results.
  • Demonstrates data driven solutions. Experience defining project success criteria with multiple stakeholders.
  • Familiarity with structured process improvement methodologies (Lean, DMAIC, or equivalent); formal certification is a plus but not required - demonstrated application in a SaaS or tech services context matters more.
  • Strong process improvement and project management skills and experience.
  • Experience working in a SaaS company's Professional Services, Implementation, or Customer Success organization; direct exposure to implementation lifecycle management is strongly preferred.
  • Ability to lead through influence and work as a collaborative team member.
  • Strong verbal and written communication skills.
  • Experience in collaborating across business/product lines and organizational groups.
  • Strong ability to manage a portfolio of improvement projects and ability to prioritize based on business requirements.
  • Experience leading virtual and in-person process improvement meetings.
  • Experience creating process documentation with tools such as Visio, PowerPoint or Lucid Chart.
  • Experience creating and delivering presentations to stakeholders about project status or outcomes.

Preferred Qualifications:
  • Project Management certification (PMP or equivalent) or demonstrated equivalent experience managing cross-functional programs in a SaaS environment.
  • Experience building and maintaining operational dashboards and reporting in tools such as Salesforce, Excel, Power BI, or similar; comfort turning data into clear insights for PS leadership and stakeholders.
  • Dealership industry or Lightspeed experience.

Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
Ready to apply?
Take the next step in your career-apply today and join a team where your skills will make an impact!

Apply