Program Manager Organizational Development Jobs in Dallas, TX

Job Summary:
Echo IT Solutions is a company focused on delivering large-scale product development programs and fostering client relationships. The Program Manager will take ownership of strategic client accounts, ensuring successful delivery and identifying new business opportunities while leading onsite and offshore teams.
Responsibilities:
• Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities.
• Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team.
• Represent Experion as an Ambassador at Client side — ensuring Experion is seen as a trusted partner in delivery, quality, and communication.
• Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value-driven interactions.
• Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated.
• Proactively identify and pursue new opportunities to expand Experion's footprint within the client organization.
• Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experion's Product team (onsite and offshore).
• Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners.
• Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations. Note: This will involve multiple scrum teams.
• Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure.
• Develop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines.
• Proactively identify dependencies, risks, schedule delays, or delivery threats — communicating them to stakeholders with actionable mitigation plans.
• Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager.
• Deliver clear, concise, and impactful communication — both written and verbal — ensuring client stakeholders are informed and engaged.
• Present program updates to Client's CIO and leadership team with a focus on summarization, risk visibility, and actionable insights.
Qualifications:
Required:
• Full ownership of a strategic client account, ensuring successful delivery of large-scale product development programs while proactively identifying new business opportunities.
• Proven experience in building strong client relationships with excellent articulation, negotiation, and detailing skills to foster trust and confidence.
• Ability to present clear, concise, and data-driven status updates to client leadership, including CIO-level reporting.
• Strong experience in orchestrating product development phases — from requirement grooming and engineering to testing, rollout, and release — ensuring adherence to modern engineering practices (CI/CD, DevOps, Automated Testing, etc.).
• Adequate exposure to web technology architecture, cloud platforms, and data solutions to support technical discussions and solutioning.
• Demonstrated expertise in Agile product development with multiple scrum teams, including backlog management, sprint planning, and ceremonies across distributed teams.
• Proven track record of working in hybrid models with offshore teams of 50+ members delivering complex product development programs.
• Strong passion for diving into product, functional, and technical details to ensure quality outcomes.
• Ensure effective delivery of ongoing SoWs while driving account growth through proactive engagement and identifying new business opportunities.
• Act as the Onsite Program Manager collaborating with the offshore delivery team to manage a 50+ member development team.
• Represent Experion as an Ambassador at Client side — ensuring Experion is seen as a trusted partner in delivery, quality, and communication.
• Build strong rapport with Client stakeholders through regular engagement, proactive updates, and value-driven interactions.
• Conduct status reviews with Client leadership, ensuring risks, dependencies, and mitigation strategies are well-communicated.
• Proactively identify and pursue new opportunities to expand Experion's footprint within the client organization.
• Align with client product managers to identify feature priorities and facilitate detailed requirement grooming sessions with Experion's Product team (onsite and offshore).
• Organize and drive requirement workshops, ensuring participation from Client SMEs, architects, and product owners.
• Align with the offshore team to track burn-down progress, monitor sprint goals, and ensure alignment with client expectations.
• Drive preparation, scheduling, and execution of Product Demos at the end of every sprint, ensuring client feedback is captured and tracked to closure.
• Develop, maintain comprehensive program plans with clear milestones, dependencies, delivery timelines.
• Proactively identify dependencies, risks, schedule delays, or delivery threats — communicating them to stakeholders with actionable mitigation plans.
• Manage invoice plans, T&M timesheets, and financial tracking to ensure seamless invoicing in collaboration with the offshore program manager.
• Deliver clear, concise, and impactful communication — both written and verbal — ensuring client stakeholders are informed and engaged.
• Present program updates to Client's CIO and leadership team with a focus on summarization, risk visibility, and actionable insights.
• Experience in Quality Assurance and production support.
• Highly effective and thrives in a dynamic environment.
• Comfortable with proactive outward communication, leadership, and positive about accepting challenges.
Preferred:
• Experience in Payment Processing, Settlement, or Commission processing in the hospitality or financial services domain is a plus.
Company:
Echo IT Solutions provides IT consulting, managed services, cloud, cybersecurity, data, and custom software development. Founded in 2021, the company is headquartered in Farmers Branch, USA, with a team of 51-200 employees. The company is currently Growth Stage.