Operations Manager / Project Manager II CBP Technology Service Desk (TSD) Location: Remote ... Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent ...
Operations Manager / Project Manager II CBP Technology Service Desk (TSD) Location: Remote ... Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent ...
Program Manager
Washington, DC · Hybrid
The Program Manager plays a pivotal role in overseeing all aspects of contract operational support ... Must possess two (2) years of task leader experience managing a group of engineers and the full ADP ...
Program Manager
Washington, DC · Hybrid
The Program Manager plays a pivotal role in overseeing all aspects of contract operational support ... Must possess two (2) years of task leader experience managing a group of engineers and the full ADP ...
Program Manager ID: 530 Department: IT Technical Expertise & Support Location: Reston, VA ... We hold FedRAMP 3PAO accreditation, CMMC Level 2 certification, and maintain facility clearances ...
Program Manager ID: 530 Department: IT Technical Expertise & Support Location: Reston, VA ... We hold FedRAMP 3PAO accreditation, CMMC Level 2 certification, and maintain facility clearances ...
Program Manager
Washington, DC · On-site
CITP-Analysis (within 2 yrs) * 10+ yrs InTP/CI/security program management * Everfox platform experience * Current Top Secret clearance and SCI eligible. * Project Management Professional (PMP) or ...
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Program Manager
Washington, DC · On-site
CITP-Analysis (within 2 yrs) * 10+ yrs InTP/CI/security program management * Everfox platform experience * Current Top Secret clearance and SCI eligible. * Project Management Professional (PMP) or ...
At least two (2) years of direct experience supporting large-scale U.S. Government programs, with a proven track record of managing complex, multi-disciplinary efforts. * Active SECRET security ...
At least two (2) years of direct experience supporting large-scale U.S. Government programs, with a proven track record of managing complex, multi-disciplinary efforts. * Active SECRET security ...
CITP-Analysis (within 2 yrs) * 10+ yrs InTP/CI/security program management * Everfox platform experience * Current Top Secret clearance and SCI eligible. * Project Management Professional (PMP) or ...
CITP-Analysis (within 2 yrs) * 10+ yrs InTP/CI/security program management * Everfox platform experience * Current Top Secret clearance and SCI eligible. * Project Management Professional (PMP) or ...
Program Manager
Washington, DC · On-site
CITP-Analysis (within 2 yrs) * 10+ yrs InTP/CI/security program management * Everfox platform experience * Current Top Secret clearance and SCI eligible. * Project Management Professional (PMP) or ...
Program Manager
Washington, DC · On-site
CITP-Analysis (within 2 yrs) * 10+ yrs InTP/CI/security program management * Everfox platform experience * Current Top Secret clearance and SCI eligible. * Project Management Professional (PMP) or ...
Program Manager
Arlington, VA · On-site
The Program Manager (PM) will provide comprehensive program management support to the F-35 Joint ... DoDI) 5000.2 (Operation of the Defense Acquisition System), DoD Directive (DODD) 5530.03 ...
Program Manager
Arlington, VA · On-site
The Program Manager (PM) will provide comprehensive program management support to the F-35 Joint ... DoDI) 5000.2 (Operation of the Defense Acquisition System), DoD Directive (DODD) 5530.03 ...
Program Manager
Arlington, VA · On-site
The Program Manager (PM) will provide comprehensive program management support to the F-35 Joint ... DoDI) 5000.2 (Operation of the Defense Acquisition System), DoD Directive (DODD) 5530.03 ...
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Program Manager
Arlington, VA · On-site
The Program Manager (PM) will provide comprehensive program management support to the F-35 Joint ... DoDI) 5000.2 (Operation of the Defense Acquisition System), DoD Directive (DODD) 5530.03 ...
Program Manager
Alexandria, VA · Hybrid
Provide Tier II technical support (SAP Certified Silver or above partner) as on-site Administrator ... Program Manager Candidates work to facilitate LMS Administration Support delivering Learning ...
Program Manager
Alexandria, VA · Hybrid
Provide Tier II technical support (SAP Certified Silver or above partner) as on-site Administrator ... Program Manager Candidates work to facilitate LMS Administration Support delivering Learning ...
Program Manager
Alexandria, VA · Hybrid
Provide Tier II technical support (SAP Certified Silver or above partner) as on-site Administrator ... Program Manager Candidates work to facilitate LMS Administration Support delivering Learning ...
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Program Manager
Alexandria, VA · Hybrid
Provide Tier II technical support (SAP Certified Silver or above partner) as on-site Administrator ... Program Manager Candidates work to facilitate LMS Administration Support delivering Learning ...
Program Manager
Reston, VA · On-site
We have an opportunity for a PROGRAM MANAGER supporting one of our Federal customers in Reston Va ... We hold FedRAMP 3PAO accreditation, CMMC Level 2 certification, and maintain facility clearances ...
Program Manager
Reston, VA · On-site
We have an opportunity for a PROGRAM MANAGER supporting one of our Federal customers in Reston Va ... We hold FedRAMP 3PAO accreditation, CMMC Level 2 certification, and maintain facility clearances ...
Program Manager
Washington, DC · On-site
Minimum 8 years of experience in program management or related field, with at least a portion of experience within the last 2 years * Master's degree in Program Management, Business Administration ...
Program Manager
Washington, DC · On-site
Minimum 8 years of experience in program management or related field, with at least a portion of experience within the last 2 years * Master's degree in Program Management, Business Administration ...
Program Manager
Arlington, VA · Hybrid
The Program Manager (PM) will provide comprehensive program management support to the F-35 Joint ... DoDI) 5000.2 (Operation of the Defense Acquisition System), DoD Directive (DODD) 5530.03 ...
Program Manager
Arlington, VA · Hybrid
The Program Manager (PM) will provide comprehensive program management support to the F-35 Joint ... DoDI) 5000.2 (Operation of the Defense Acquisition System), DoD Directive (DODD) 5530.03 ...
Provide leadership, management, oversight, control, and direction to all contractor personnel and subcontractors supporting IAD SIVM Services II. * Establish joint (Contractor and Government) program ...
Provide leadership, management, oversight, control, and direction to all contractor personnel and subcontractors supporting IAD SIVM Services II. * Establish joint (Contractor and Government) program ...
Project Manager II
Tysons, VA · On-site
Overview The Project Manager II provides comprehensive quantitative and qualitative analysis of program and contract data for the Product Manager Biometrics (PM BIO), under the Project Manager ...
Project Manager II
Tysons, VA · On-site
Overview The Project Manager II provides comprehensive quantitative and qualitative analysis of program and contract data for the Product Manager Biometrics (PM BIO), under the Project Manager ...
Program Manager
Washington, DC · On-site
Program Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified ... They operate a 24x7x365 Tier I/II contact center to receive and process IT incidents and requests ...
Program Manager
Washington, DC · On-site
Program Manager Strategic Resources, Inc. (SRI) is an international, ISO 9001/20000/27001 Certified ... They operate a 24x7x365 Tier I/II contact center to receive and process IT incidents and requests ...
Project Manager II
Tysons Corner, VA · On-site
The Project Manager II provides comprehensive quantitative and qualitative analysis of program and contract data for the Product Manager Biometrics (PM BIO), under the Project Manager Terrestrial ...
Project Manager II
Tysons Corner, VA · On-site
The Project Manager II provides comprehensive quantitative and qualitative analysis of program and contract data for the Product Manager Biometrics (PM BIO), under the Project Manager Terrestrial ...
Program Manager
Reston, VA · Hybrid
$160K/yr
Program Manager Employment Type Full-Time, Exempt | W-2 Permanent Employee Location New Braunfels, TX (Hybrid) with up to 25% travel; occasional OCONUS deployment Compensation $160,000 base plus ...
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Program Manager
Reston, VA · Hybrid
$160K/yr
Program Manager Employment Type Full-Time, Exempt | W-2 Permanent Employee Location New Braunfels, TX (Hybrid) with up to 25% travel; occasional OCONUS deployment Compensation $160,000 base plus ...
Program Manager
$160K - $220K/yr
Program Manager Location: Rockville, MD Position Overview The Program Manager provides overall ... Oversee staffing strategy, ensuring adequate Tier 1/2/3 coverage and surge capability. * Drive ...
Program Manager
$160K - $220K/yr
Program Manager Location: Rockville, MD Position Overview The Program Manager provides overall ... Oversee staffing strategy, ensuring adequate Tier 1/2/3 coverage and surge capability. * Drive ...
Program Manager Ii information
See Springfield, VA salary details
$40.2K - $51.5K
5% of jobs
$51.5K - $62.7K
6% of jobs
$62.7K - $74K
9% of jobs
$81K is the 25th percentile. Wages below this are outliers.
$74K - $85.2K
6% of jobs
$85.2K - $96.5K
5% of jobs
$96.5K - $107.7K
6% of jobs
$107.7K - $119K
5% of jobs
The median wage is $121.1K / yr.
$119K - $130.2K
31% of jobs
$130.6K is the 75th percentile. Wages above this are outliers.
$130.2K - $141.5K
7% of jobs
$141.5K - $152.7K
15% of jobs
$152.7K - $164K
3% of jobs
$40.2K
$112.2K
$164K
How much do program manager ii jobs pay per year?
How does a Program Manager II typically collaborate with cross-functional teams during project execution?
What are Program Manager II roles and responsibilities?
What are the key skills and qualifications needed to thrive as a Program Manager II, and why are they important?
What is the difference between Program Manager Ii vs Project Coordinator?
| Aspect | Program Manager Ii | Project Coordinator |
|---|---|---|
| Required Credentials | Bachelor's degree; PMP or similar certifications often preferred | Bachelor's degree often required; certifications are a plus |
| Work Environment | Oversees multiple projects and teams within programs | Supports project teams, manages schedules, and coordinates tasks |
| Employer & Industry Usage | Common in IT, healthcare, and large corporations | Used across various industries for project support roles |
| Search & Comparison Intent | High overlap in responsibilities and skills | Often compared due to similar project involvement |
The Program Manager II focuses on managing multiple projects within a program, ensuring strategic alignment and coordination. In contrast, the Project Coordinator handles day-to-day project tasks, supporting project managers. While both roles require strong organizational skills and certifications like PMP, the Program Manager II has broader responsibilities and oversight.

Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 3 hours ago
Job description
CBP Technology Service Desk (TSD)
Location: Remote
Employment Type: Full-time
Clearance Requirement: CBP Background Investigation (Unclassified)
About Aretec
At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, data-driven operations, and business optimization, helping federal agencies achieve their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and high-impact solutions that make a real difference.
Position Summary
Aretec is seeking an Operations Manager / Project Manager II to provide day-to-day operational leadership for the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role supports a large-scale, multi-site service desk operating across Ashburn, VA; Orlando, FL; and San Antonio, TX and works closely with the Program Manager to ensure consistent performance, staffing coverage, and service quality across all locations. The ideal candidate is a hands-on operations leader with strong service desk supervisory experience and a customer-focused mindset.
What You'll Do
- Serve as the day-to-day operations manager for CBP TSD operations across all supported locations.
- Continuously monitor call, chat, email, and ticket workflows and adjust staffing and assignments to mitigate impacts from volume spikes or staffing shortages.
- Ensure appropriate supervisory coverage across all shifts and locations.
- Identify and promptly report operational events, such as increased volumes or extended wait times, to the Government.
- Produce after-action reports for operational events, including root cause analysis, mitigation actions taken, and recommendations for improvement.
- Ensure all work performed by contract personnel complies with established CBP TSD processes and procedures.
- Support the preparation and delivery of daily CIO reports, daily metrics briefings, and weekly performance reports.
- Support the Program Manager in all program management and operational oversight activities.
- Manage onboarding and offboarding of contract staff in compliance with CBP policies and procedures.
Required Qualifications
- Minimum 3 years of supervisory experience in an IT service desk or technical support environment.
- Highly customer-focused, responsive, reliable, and detail-oriented.
- Strong managerial, communication, organizational, and problem-solving skills.
- Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).
Preferred Qualifications
- ITIL v4 Foundation certification.
- HDI Support Center Manager (SCM) certification.
- Experience supporting 24x7 IT service desk operations.
- Prior CBP or DHS experience.
- Experience with ServiceNow and Amazon Connect.
- Experience managing a remote or hybrid workforce.
Why Join Aretec
- Support a mission-critical federal program with national-level impact.
- Work closely with senior program leadership in a collaborative environment.
- Competitive compensation and a comprehensive benefits package, including:
- Health, Dental, and Vision Insurance
- 401(k) with Employer Match
- Certification and Professional Development Support
- Paid Time Off and Holidays
Equal Opportunity Employer
Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status
About Aretec
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Fairfax, VA, US
Year founded
2005