Program Manager Digital Transformation Jobs in Tennessee

Why Ryan?

• Hybrid Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• 14-Weeks of 100% Paid Leave for New Parents (Adoption Included)

• Monthly Gym Membership Reimbursement OR Gym Equipment Reimbursement

• Benefits Eligibility Effective Day One

• 401K with Employer Match

• Tuition Reimbursement After One Year of Service

• Fertility Assistance Program

• Four-Week Company-Paid Sabbatical Eligibility After Five Years of Service

The Senior Manager, Business Solutions leads complex, technology-enabled implementation and innovation initiatives that support Ryan's service lines, proprietary platforms, and enterprise strategy. This role manages large-scale client and internal projects from scope definition through delivery, ensuring on-time, on-budget execution and high-quality outcomes. The Senior Manager translates business and technical requirements into scalable solutions that drive operational efficiency, client value, and measurable financial impact. Reporting to a leader within Business Solutions, this role combines program leadership, technical oversight, and client engagement to advance Ryan's digital transformation and innovation objectives.

Duties and responsibilities, as they align to Ryan's Key Results

People:

• Creates a positive, accountable, and collaborative team environment aligned with Ryan's core values.

• Leads, mentors, and develops professionals to ensure high performance and continuous growth.

• Manages resource allocation, workload distribution, and performance management.

• Creates and executes detailed project workplans, enforcing consistent methodologies and delivery standards.

• Coordinates resources, timelines, and budgets across multiple concurrent implementation and innovation initiatives.

• Builds strong internal partnerships to support seamless project execution.

Client:

• Manages internal and external enterprise tax technology and software implementation projects to completion.

• Defines project scope, tasks, timelines, budgets, and resource allocation while maintaining disciplined financial oversight.

• Oversees functional and technical direction of projects, including detailed requirements analysis, process design, configuration, system integration, testing, deployment, and client onboarding.

• Supports implementation of proprietary data products and enterprise tax automation platforms within the assigned practice or division.

• Establishes processes to monitor adherence to project timelines and budgets and communicates variances proactively.

• Prepares and reviews client deliverables, documentation, and engagement materials to ensure quality and accuracy.

• Maintains master project resource plans and supports billing, forecasting, and financial tracking activities.

• Maintains strong client relationships, responds to inquiries, and participates in proposals, engagement agreements, and onsite meetings.

Value:

• Coordinates execution of innovation and digital transformation initiatives aligned with enterprise strategy.

• Supports the ideation lifecycle by helping identify opportunities, scope solutions, and manage development through deployment.

• Leads cross-functional teams in building, testing, and monitoring technology and automation solutions.

• Applies tax and technology expertise to translate business requirements into scalable, risk-aware solutions.

• Contributes to Business Process Management, Robotic Process Automation (RPA), Intelligent Document Processing (OCR/ICR), and other automation initiatives.

• Ensures operational excellence through disciplined governance, quality controls, financial stewardship, and adherence to Firm standards.

• Maintains data integrity, system reliability, and compliance with regulatory and security requirements.

Education and Experience:

• Bachelor's degree in business, Accounting, Finance, Information Systems, Computer Science, or related field, or equivalent relevant experience.

• Minimum of 7-10 years of experience leading enterprise software implementations, tax technology projects, or digital transformation initiatives.

• Experience in consulting, implementation, enterprise systems, data management, process improvement, or tax-related environments preferred.

• Demonstrated success managing complex, multi-workstream engagements in a client-facing environment.

Computer Skills:

• Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.

• Experience working with enterprise systems, databases, reporting tools, project management platforms, or business applications.

• Familiarity with project management tools and collaboration platforms preferred.

Required Skills:

• Strong project and program management capabilities

• Excellent written, verbal, and executive-level communication skills

• Ability to lead cross-functional teams and influence stakeholders

• Strong analytical and problem-solving skills

• Ability to manage ambiguity and drive structured solutions

• Financial and operational acumen

• Ability to manage multiple priorities and meet deadlines

Preferred Skills:

• Experience implementing enterprise software or automation solutions

• Exposure to ERP systems or large-scale business platforms

• Experience with data analysis, reporting, or data transformation initiatives

• Knowledge of tax, accounting, or regulatory environments

• Experience leading digital transformation or process automation initiatives

• Familiarity with Agile, Scrum, Lean, or other structured project methodologies

• Knowledge of complex VAT scenarios including reverse charge, triangulation, chain transactions, place of supply rules, imports, exports, and intra-community transactions.
• Experience designing and implementing tax technology solutions supporting VAT determination, compliance, e-invoicing, real-time reporting, and digital tax mandates.

Certificates and Licenses:

• Professional certifications such as PMP, Agile/Scrum certifications, Lean/Six Sigma, CPA, or other relevant industry credentials are preferred.

• Valid driver's license may be required, depending on role assignment.

Supervisory Responsibilities:

This position may directly supervise team members and carry out supervisory responsibilities in accordance with Firm policies and applicable laws.

Compensation Pay Transparency:

• For certain California based roles, the base salary hiring range for this position is $158,000.00 - $211,750.00
• For other California based roles, the base salary hiring range for this position is $144,500.00 - $194,150.00
• For Colorado based roles, the base salary hiring range for this position is $138,000.00 - $185,350.00
• For Illinois based roles, the base salary hiring range for this position is $144,500.00 - $194,150.00
• For other Illinois based roles, the base salary hiring range for this position is $138,000.00 - $185,350.00
• For Maryland based roles, the base salary hiring range for this position is $138,000.00 - $185,350.00
• For Massachusetts based roles, the base salary hiring range for this position is $144,500.00 - $194,150.00
• For other Massachusetts based roles, the base salary hiring range for this position is $138,000.00 - $185,350.00
• For New Jersey based roles, the base salary hiring range for this position is $158,000.00 - $211,750.00
• For New York based roles, the base salary hiring range for this position is $158,000.00 - $211,750.00
• For other New York based roles, the base salary hiring range for this position is $132,500.00 - $177,100.00
• For Washington based roles, the base salary hiring range for this position is $144,500.00 - $194,150.00

Equal Opportunity Employer: disability/veteran

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