Program Manager Content Development Jobs (NOW HIRING)

Job Summary:
Info Way Solutions is seeking a Content Governance Program Manager to lead the execution of their content governance strategy. The role involves managing program implementation, stakeholder engagement, and continuous improvement while ensuring alignment across multiple teams.
Responsibilities:
• Lead and manage the program to implement the new content governance model, including defining project plans, timelines, milestones, and deliverables.
• Drive the execution of various workstreams across multiple teams (e.g., IT, Communications, subject matter experts) ensuring alignment and timely completion of tasks.
• Establish and manage program-level reporting to track progress, identify risks, and communicate status to stakeholders and leadership.
• Facilitate workshops, meetings, and decision-making processes to advance program objectives.
• Operationalize the new content governance framework, including policies, standards, and procedures for content creation, review, approval, publishing, maintenance, and archiving/retirement.
• Define and document clear roles and responsibilities for content ownership, stewardship, and maintenance across different employee-facing content repositories.
• Implement and optimize content lifecycle management processes, including regular content audits, quality checks, and mechanisms for identifying and updating out-of-sync or outdated information.
• Work with technical teams to identify and potentially implement tools or technologies that support content governance and accessibility.
• Act as the central point of contact for all matters related to the content governance program.
• Collaborate closely with stakeholders across various departments to ensure buy-in, address concerns, and facilitate smooth adoption of new processes.
• Develop and deliver training and support materials to educate employees and content contributors on the new governance model and best practices.
• Champion the importance of content governance and drive a culture of content accuracy and accountability.
• Establish key performance indicators (KPIs) to measure the effectiveness of the content governance model (e.g., content accuracy, timeliness of updates, employee satisfaction with communications).
• Monitor and analyze content performance and governance adherence, identifying areas for improvement.
• Iterate on processes and guidelines based on feedback and performance data to ensure the ongoing success and efficiency of the governance model.
Qualifications:
Required:
• Bachelor's degree in communications, Information Management, Project Management, Business Administration, IT, or a related field.
• 5+ years of experience in project or program management, with a proven track record of successfully leading complex, cross-functional initiatives related to information management, content strategy and governance, or digital asset lifecycle management from strategy to execution.
• Demonstrable experience in developing and/or implementing content governance frameworks, content strategy, or knowledge management systems.
• Strong understanding of content lifecycle management principles and best practices as well as related concepts such as modularized content, taxonomies, and metadata.
• Experience working within an IT department or on IT-related projects, with an understanding of change management principles and their impact on employee communications.
• Exceptional organizational and planning skills, with the ability to manage multiple priorities and deadlines effectively.
• Excellent communication, interpersonal, and stakeholder management skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Proven ability to drive teams towards common goals and ensure accountability for deliverables.
• Analytical mindset with the ability to identify issues, analyze data, and develop effective solutions.
Preferred:
• PMP, PgMP, or other relevant project/program management certification.
• Experience with content management systems (CMS), knowledge bases, or collaboration platforms (e.g., SharePoint, Confluence, ServiceNow Knowledge).
• Familiarity with change management methodologies (e.g., Prosci ADKAR).
• Experience in developing and delivering training programs.
• A proactive and results-oriented approach with a strong sense of ownership.
Company:
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. Founded in 2012, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.