Program Manager Autism Services Jobs (NOW HIRING)

Position: Director of Youth Autism Services (YAS)

Department: Youth Autism Services

Reports To: Vice President of Programs / Chief Program Officer

Salary: $75k-$85K

Position Type: Full-Time, Exempt

Schedule: Monday–Friday; schedule may vary based on program needs, meetings, community activities, emergencies, and participant/family needs

Location: The League for People with Disabilities

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POSITION SUMMARY

The Director of Youth Autism Services (YAS) provides strategic, operational, clinical-support, and administrative leadership for The League for People with Disabilities' Youth Autism Services programs. The Director is responsible for ensuring that services are person-centered, participant-focused, safe, effective, culturally responsive, and compliant with applicable Maryland Developmental Disabilities Administration (DDA) requirements, Medicaid requirements, licensing standards, contractual obligations, and The League's policies and procedures.

The Director leads the development, implementation, monitoring, and continuous improvement of services designed to support children, adolescents, and young adults with autism and other developmental disabilities in achieving greater independence, self-sufficiency, meaningful participation, and quality of life.

This position serves as a key leader between participants, families, employees, clinical/support teams, community partners, and organizational leadership. The Director is expected to create a culture of accountability, independence, mutual respect, participant focus, and quality while ensuring that staff have the training, resources, supervision, and support necessary to provide excellent services.

The successful candidate will be a visible, collaborative, solutions-oriented leader who understands autism services, developmental disabilities, person-centered planning, staff development, compliance, documentation, risk management, and family engagement.

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ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Program Leadership & Strategic Direction

• Provide overall leadership and direction for Youth Autism Services.

• Develop and implement departmental goals, objectives, policies, procedures, and performance standards.

• Ensure YAS programs operate consistently with The League's mission, vision, values, strategic priorities, and participant-centered philosophy.

• Evaluate program effectiveness and identify opportunities for growth, innovation, and service improvement.

• Develop and maintain systems that promote high-quality services and positive participant outcomes.

• Participate in organizational strategic planning and contribute to agency-wide initiatives.

• Serve as a subject matter leader regarding autism services, developmental disabilities, participant rights, and community-based supports.

• Identify emerging service needs and recommend new programs, partnerships, staffing models, and resources.

• Promote inclusive opportunities for participants to engage in community, recreational, educational, vocational, and social activities.

DDA, Medicaid & Regulatory Compliance

• Maintain operational compliance with applicable Maryland DDA regulations, Medicaid requirements, licensing standards, contractual requirements, and organizational policies.

• Ensure required documentation, assessments, service plans, progress notes, incident reports, staff records, and other compliance documents are accurate, timely, complete, and maintained appropriately.

• Monitor program practices to ensure services are delivered according to approved plans and authorized services.

• Prepare the department for DDA, Medicaid, licensing, accreditation, contractual, and internal audits/reviews.

• Develop and implement corrective action plans when deficiencies are identified.

• Monitor completion of corrective actions and ensure deficiencies are resolved within required timeframes.

• Maintain current knowledge of regulatory changes affecting YAS.

• Ensure staff receive required training and maintain required certifications and credentials.

• Partner with Human Resources and Compliance to address training, credentialing, background checks, employee files, and regulatory requirements.

• Ensure participant rights are protected and that services are provided in accordance with applicable laws, regulations, and organizational policies.

• Promote the least restrictive and most integrated service environment appropriate to each participant. Person-Centered & Participant-Focused Services

• Ensure all services are driven by participant needs, preferences, strengths, goals, and desired outcomes.

• Promote meaningful participant choice and self-determination.

• Ensure staff understand and implement each participant's approved service plan and individualized goals.

• Monitor participant progress and ensure services are adjusted when needs or goals change.

• Promote independence and skill development rather than unnecessary dependence on staff.

• Ensure participant dignity, privacy, confidentiality, safety, and rights are respected at all times.

• Encourage meaningful community integration and participation.

• Review participant satisfaction and use feedback to improve service delivery.

• Ensure families and authorized representatives are appropriately engaged in service planning and communication.

 Autism Services & Clinical Collaboration

• Provide leadership regarding evidence-informed practices and effective supports for individuals with autism and developmental disabilities.

• Collaborate with behavior analysts, clinicians, therapists, nurses, case managers, educators, and other professionals as appropriate.

• Ensure staff understand individualized behavioral, communication, sensory, medical, and support needs.

• Promote consistent implementation of approved behavior support strategies and participant-specific interventions.

• Ensure restrictive interventions, when applicable, are implemented only as legally and organizationally authorized and appropriately documented.

• Monitor behavioral and service trends and work with clinical personnel to address emerging concerns.

• Support interdisciplinary collaboration and communication.

• Encourage trauma-informed, strengths-based, and dignity-centered approaches.

Staff Leadership & Supervision

• Recruit, interview, select, onboard, supervise, coach, and evaluate YAS employees in collaboration with Human Resources.

• Establish clear expectations for performance, professionalism, attendance, documentation, participant support, and customer service.

• Ensure appropriate staffing levels based on program needs, participant needs, authorized services, and operational requirements.

• Develop staffing plans that support continuity of care and minimize unnecessary disruptions to participants.

• Conduct regular supervision and leadership meetings.

• Hold managers and supervisors accountable for program performance and employee management.

• Address employee performance concerns promptly and consistently.

• Partner with Human Resources regarding disciplinary actions, employee relations, investigations, performance improvement plans, and separations.

• Promote employee engagement, retention, professional development, and succession planning.

• Recognize employees who demonstrate exceptional performance and commitment to participants.

• Create a workplace culture grounded in accountability, respect, inclusion, teamwork, and professional growth.

Training & Professional Development

• Identify department-wide training needs.

• Ensure employees complete required DDA, organizational, safety, participant-specific, and regulatory training.

• Partner with Human Resources and Training personnel to maintain employee training compliance.

• Develop or facilitate training related to autism, developmental disabilities, person-centered services, behavior support, participant rights, documentation, communication, safety, and professional boundaries.

• Establish competency expectations for direct support and supervisory staff.

• Monitor training completion and address deficiencies promptly.

• Promote continuous learning and professional development.

 Quality Assurance & Performance Improvement

• Establish and monitor measurable program performance indicators.

• Review participant outcomes, service quality, staffing performance, documentation, incidents, complaints, and satisfaction data.

• Identify trends and develop improvement strategies.

• Conduct regular program reviews and internal audits.

• Ensure deficiencies are addressed through documented corrective action and follow-up.

• Promote a continuous quality improvement culture throughout YAS.

• Track department metrics and provide regular reports to executive leadership.

• Develop action plans when performance expectations are not met.

 Incident Management, Risk & Safety

• Ensure timely reporting, investigation, documentation, and follow-up of incidents.

• Review serious incidents and identify opportunities to reduce future risk.

• Ensure mandated reporting requirements are followed.

• Escalate serious safety, abuse, neglect, exploitation, medical, behavioral, or other critical concerns appropriately.

• Maintain emergency preparedness and business continuity procedures.

• Ensure staff understand emergency procedures, participant-specific safety plans, and crisis response expectations.

• Monitor environmental and operational safety.

• Partner with organizational leadership regarding risk management and corrective action.

Family & Stakeholder Engagement

• Establish professional, respectful, and responsive relationships with participants, families, guardians, and authorized representatives.

• Respond to concerns in a timely and solutions-focused manner.

• Facilitate communication between families and program personnel.

• Participate in meetings with families, schools, providers, case managers, and community partners as appropriate.

• Promote transparency and collaboration when addressing participant concerns.

• Ensure family feedback is considered in program improvement while maintaining participant rights and confidentiality.

 Documentation & Records Management

• Ensure participant records are complete, accurate, timely, secure, and maintained according to organizational and regulatory requirements.

• Monitor documentation for quality, accuracy, and compliance.

• Ensure required progress notes, service documentation, incident reports, assessments, plans, and other records are completed within established timelines.

• Review documentation trends and implement corrective action when necessary.

• Protect confidential participant and employee information in accordance with applicable privacy requirements.

• Utilize electronic systems effectively for documentation, communication, scheduling, reporting, and compliance tracking.

 Budget & Fiscal Management

• Assist with development and management of the YAS departmental budget.

• Monitor expenditures and staffing costs.

• Ensure resources are used responsibly and in alignment with program needs.

• Monitor authorized services and operational expenses.

• Identify cost-saving opportunities without compromising participant safety or service quality.

• Participate in budget forecasting and financial planning.

• Review departmental productivity and financial performance with executive leadership.

 Community Partnerships & Program Development

• Develop and maintain relationships with schools, healthcare providers, community organizations, DDA personnel, families, advocacy organizations, and other service partners.

• Identify opportunities for collaborative programming and community integration.

• Represent The League professionally within the community.

• Participate in meetings, conferences, trainings, and professional associations as appropriate.

• Identify potential funding, partnership, and program-development opportunities.

Organizational Leadership

• Participate as a member of the organization's leadership team.

• Collaborate with Human Resources, Finance, Quality Assurance, Nursing, Transportation, Development, and other departments.

• Support organization-wide policies, initiatives, and strategic objectives.

• Participate in leadership meetings and committees as assigned.

• Serve as a professional representative of The League.

• Promote The League's mission and core values in all interactions.

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CORE COMPETENCIES

The successful Director will demonstrate:

Leadership

Ability to lead through change, establish accountability, develop staff, make sound decisions, and build a high-performing team.

Participant Focus

Commitment to protecting participant rights, promoting independence, honoring individual choice, and improving quality of life.

Autism & Developmental Disability Knowledge

Understanding of autism, developmental disabilities, person-centered practices, behavioral supports, community integration, and individualized service delivery.

Regulatory & Compliance Knowledge

Ability to interpret and implement applicable DDA, Medicaid, licensing, contractual, and organizational requirements.

Communication

Strong verbal, written, interpersonal, conflict-resolution, and presentation skills.

Problem Solving

Ability to assess complex situations, identify root causes, develop solutions, and make timely decisions.

Accountability

Ability to establi...