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Infographic showing various Program Integrity Investigator job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 4% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Program Manager, Global Delivery Feedback and Insights

Amazon

Nashville, TN • On-site

Full-time

Re-posted 24 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,151 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

The Delivery Feedback and Insights (DFI) team is looking for a strong Program Manager to own the programmatic architecture and Delivery Service Partner (DSP) enablement strategy for the DFI global product. You'll serve as the single-threaded leader responsible for the DFI framework, the foundational structure that helps DSPs mitigate risks, prevent incidents, and enhance the delivery experience for customers. You'll own both ends of the program: shaping how DSPs experience DFI and managing the intake and evaluation of all incoming programmatic update requests that evolve the program over time.
The ideal candidate combines strategic program thinking with operational rigor to maintain the integrity of DFI's core structure while evolving it to meet changing business needs

You'll work cross-functionally with DSP Operations, DSP Tech, Global DFI Product, regional field teams, and stakeholder groups requesting programmatic changes, serving as the central point of accountability for what enters the program, how it's structured, and how DSPs ultimately interact with it. This position requires someone who can balance competing priorities from multiple stakeholders, make sound judgment calls on program design trade-offs, and ensure that every element of the global DFI framework is purposeful and enables DSPs to drive the right behaviors to reduce defects across all geographies.
Key job responsibilities
- Own and evolve the DFI programmatic framework
- Define and execute the DSP enablement strategy for the DFI global product, ensuring DSPs can effectively interpret and act on defect signals
- Own the end-to-end lifecycle of enablement launches, from needs assessment through delivery, measurement, and iteration
- Serve as the single point of intake for all programmatic update requests, evaluating and prioritizing changes against program strategy
- Build and present compelling narratives for Director and VP-level reviews that drive stakeholder alignment and decision-making
- Track deliverables, timelines, and dependencies across multiple workstreams; manage competing priorities to ensure milestone completion
- Utilize data-driven decision making to identify optimization opportunities and establish launch success criteria
- Develop and maintain relationships with key stakeholders across DSP Tech, DFI Product, Operations, regional teams, and other Worldwide Last Mile teams
- Create and maintain program artifacts, including governance frameworks, program design documentation, RACI matrices, risk logs, and change logs
- Execute expansion playbooks and document processes for replication across programs
- Conduct post-launch reviews and capture lessons learned to drive continuous improvement
- Identify and resolve challenges impacting program integrity and DSP experience; escalate blockers to keep programs on track
- Foster a culture of quality, operational excellence, and customer obsession aligned with Amazon Leadership Principles
About the team
Delivery Feedback and Insights (DFI) is the global product team responsible for defining, investigating, and actioning Delivery Associate (DA) behavioral standards across Amazon's worldwide Delivery Service Partner (DSP) program. We surface DA-level behavioral signals to DSPs through both human investigation and automated pattern detection, creating the incentive for DSPs to address behaviors within their workforce

Our charter spans conduct, safety, and delivery compliance across all geographies.

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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