Program Development Manager Jobs in Lehighton, PA

Who We Are: USCS is dedicated to advancing, innovating, and serving companies seeking "Best in Service", facilities, and logistics in the cold chain. We are an employee-focused, equal opportunity employer and would love to have you join our team. 

The Job Details: 

• Rotational program with 1 year training in Warehouse and Logistics operations at a warehouse location and 1 year training in Logistics Analytics and Systems at our corporate headquarters. 
• Warehouse operations training includes warehouse associates, inventory, lead and supervisor shadowing, shipping & receiving, customer accounts, safety and operations management.  
• Logistics Operations training includes load planning, dispatching, scheduling, order tracking, and post-shipment resolution. 
• Interaction with customers as it relates to their orders, delivery appointments, and service. 
• Interact with and maintain positive carrier relations. 
• Research and resolve delivery discrepancies that meet customer expectations and department guidelines. 
• Initiate and maintain claim support. 
• Support Transportation Manager in month-end financial closing process and procedures. 
• Support the Transportation Manager in other projects as needed/assigned. 
• Logistics Analytics training includes internal and external analytics of operational and financial performance 
• KPI reporting for internal and external use  
• Develop Tableau dashboards to help identify key trends and drive decisions.   
• Assistance with rate quotation analysis and development. 
• On-going analysis of rate profitability. 
• Customer Distribution Network Analysis: Optimize data, analyze output, and prepare proposals for customers. 
• Work with USCS Business Development on customer proposals and analysis 
• Assist with carrier procurement and carrier engagement initiatives including RFPs, rate analysis, carrier qualification, carrier selection, and carrier scorecards.  
• Logistics Systems training includes understanding the scope of logistics systems as a department and how different systems interact.  
• System support services 
• Project involvement with project management training (PMO) 
• System testing and SOP documentation 
• Ensure a high level of customer service and satisfaction  
• Maintain a professional approach in appearance and communication both internally and externally. 

The Job Specifics: 

• Location & Department: 50% Bethlehem, PA, 50% Camden, NJ, Logistics 
• Reports To: Various Managers dependent on rotation 
• Travel Amount: May Vary 
• Job Type, EEO, and Job Code: Full-Time, Exempt 
• Salaried, Bi-Weekly Paid 
• Salary Range: $65,000.00 - $70,000.00/yr. 

What We Are Looking For: 

Education  

• Bachelor of Science in Supply Chain Management, Industrial Engineering or Business Analytics 

Experience 

• Entry Level, Co-Op or Internship in Supply Chain preferred. 

Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform their essential duties. 

• Good arithmetic, reading, and typing skills.
• Sit and/or stand for extended periods of time. 
• Be able to see, speak, and hear. 
• Ability to work overtime as needed. 
• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Understand and follow verbal instruction, written instruction, and company policies.   
• A starter that can work independently and coordinate with others. 
• Always follow safety procedures. 
• Ability to manage stress and productivity guidelines. 

The Standard Details: 

• Always maintain a professional manner in appearance and communications. 
• Participate in staff and/or customer meetings if required. 
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.   
• Identify and record any issues relating to product, processes, and/or quality. 
• Initiate, recommend, or provide solutions through appropriate channels. 
• Verify the implementation of solutions.