Program Delivery Manager Jobs in Norman, OK (NOW HIRING)

SUMMARY:

Neighborhood Services Organization launched the Stay Housed Tenant Advocacy Center (Stay Housed) in 2024 to help people facing eviction in Oklahoma County remain safely housed. Stay Housed provides tenants with guidance, advocacy, and connection to critical resources.

Stay Housed is seeking a Program Manager who is compassionate, organized, and solutions-oriented to help lead this growing initiative. Reporting to the Director of the Stay Housed Tenant Advocacy Center, the Program Manager will oversee day-to-day operations and play a central role in implementing programs and services for the Oklahoma County community. This position ensures services are delivered efficiently, equitable, and with a strong focus on tenant needs and outcomes.

The Program Manager will be deeply engaged in the community, supporting outreach and partnerships, promoting the Stay Housed program, and supporting the Stay Housed team as they help tenants understand their rights and navigate the eviction process. This is a hands-on role that blends leadership, problem solving, and direct engagement with the team, tenants, and partners.

The ideal candidate is a strong communicator who is comfortable working with people from all backgrounds, particularly individuals and families who have been historically underserved and face barriers to housing stability. Stay Housed is a growing program so flexibility, creativity, and a willingness to lead a team through growth and program transitions are essential.

Working hours are primarily Monday through Friday, 8:30 am to 5:00 pm, with some evening, weekend and holiday hours as needed.

ESSENTIAL FUNCTIONS:

• Supervise and support program staff and volunteers, ensuring alignment with program goals and organizational mission.
• Manage day-to-day program operations, including service delivery, scheduling, and staff assignments.
• Support the Stay Housed Director in seeking out and developing partnerships with legal service providers, social service agencies, courts, and community organizations to enhance program offerings.
• Oversee the intake and referral process, ensuring clients receive appropriate legal self-help assistance, information, and referrals.
• Develop and maintain outreach strategies to increase awareness of available services within the community.
• Monitor program effectiveness, collect data, and generate reports to ensure compliance with grant and funding requirements.
• Assist in the development and implementation of strategies to increase distribution of plain-language legal education materials for self-represented litigants.
• Stay informed on changes in available resources and services affecting Oklahoma tenants and landlords.
• Identify staff training and professional development needed for the Stay Housed team to enhance service delivery and program efficiency.
• Conduct and support community outreach and engagement by identifying community events for the Stay Housed team to participate.
• Create opportunities and processes for Stay Housed community outreach with both tenants and landlords/property managers.
  

JOB REQUIREMENTS:

Training & Experience

• • Bachelor's degree in public administration, social work, legal studies, or a related field; Master's degree preferred.
  • Minimum of 3-5 years of experience in program management, legal services, housing advocacy, or a related field.
  • Minimum of 5 years supervising staff and volunteers in a service-oriented environment.
  • Experience working with low-income and systematically disadvantaged populations, particularly in housing-related matters.
  • Experience in community outreach, public engagement, and stakeholder collaboration.
  • Familiarity with court systems, landlord-tenant laws, and legal self-help resources preferred.
  • Valid driver's license and automobile insurance with minimum coverage of:
    • $100,000 bodily injury (per person)
    • $300,000 bodily injury (per accident)
    • $100,000 property damage
  • Requires clearance of background check, motor vehicle record, and drug screening.

Knowledge / Job Specific Competencies

• Strong leadership, problem-solving, and organizational skills.
• Ability to effectively manage multiple tasks and priorities in a fast-paced environment.
• Knowledge of best practices in legal self-help services and eviction prevention.
• Familiarity with technology solutions that enhance access to legal assistance and community services.
• Strong written and verbal communication skills.
• Ability to maintain professional relationships with judicial officers, court staff, legal aid organizations, and social service providers.
• Experience in data collection, grant reporting, and program evaluation.
• Proficiency in Microsoft Office Suite and other relevant software.

WORKING CONDITIONS:

• The majority of time spent in this position is in a well-lit, heated and/or air-conditioned indoor office setting with adequate ventilation.
• This job requires moderate physical activity performing in a primarily administrative nature.
• Occasional periods of high stress.
• Working hours are primarily Monday through Friday, 8:30 am to 5:00 pm, with some evening, weekend and holiday hours as needed.
• The position is based at the Stay Housed Tenant Advocacy Center but may be required to work from other NSO properties at times.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities. This document does not create an employment contract, implied or otherwise, other than an "at will."