Program Delivery Manager Jobs in Norman, OK (NOW HIRING)

Public Strategies Overview

Public Strategies is a dynamic professional services firm with more than 35 years of experience delivering innovative communications, consulting, technology, events, and project management solutions. Our collaborative team of problem solvers, creatives, technologists, trainers, communicators, and change agents is committed to doing good well.

Serving private sector, government, and nonprofit clients nationwide, Public Strategies delivers award winning products and experiences. Public Strategies has also pioneered nationally respected human services programs supporting low income and other vulnerable populations. Through our integrated initiatives (including One Set Studio, our cutting edge virtual production space, and NextThought, our eLearning initiative) we elevate storytelling, training, videos, and immersive experiences for leading national brands.

Position Summary

Program Delivery Specialistsplay a key role in delivering Public Strategies' curriculum based programs. They lead engaging learning experiences that help individuals and families build knowledge, strengthen skills, and achieve meaningful personal goals. Program Delivery Specialists implement evidence informed curricula with fidelity, create inclusive learning environments, and support participants throughout their learning journey.

This occasional part time position is part of the Knowledge Development and Deployment Team within the Knowledge and Practice Division and reports to the Manager of Facilitation Practice and Quality. Program Delivery Specialists select their preferred availability, and assignments are scheduled based on program needs and individual availability. Required training, preparation, and periodic professional development are scheduled as needed to support successful program delivery.

Essential Job Functions

Program Delivery & Facilitation

• Deliver assigned community based programs using established curricula, materials, and delivery standards.
• Facilitate interactive learning experiences that encourage discussion, reflection, and practical skill building.
• Adapt facilitation techniques to meet participant needs while maintaining fidelity to program content.
• Coordinate with co facilitators and program staff to ensure consistent, high quality program delivery.

Participant Engagement & Support

• Build positive and trusting relationships with participants to support engagement and continued participation.
• Reinforce program concepts and help participants apply new knowledge and skills.
• Assist participants in goal setting, activities, identifying resources, and navigating barriers.
• Maintain awareness of community resources and provide referrals when appropriate.

Program Operations & Participant Experience

• Assist with preparing program materials, technology, supplies, and learning spaces before each session as needed.
• Welcome participants, support check in processes, and help create an inclusive environment.
• Monitor participant needs during sessions and address routine on site issues.
• Assist with restoring and organizing the learning environment after program activities.
• Represent Public Strategies professionally with participants, partners, host sites, and community stakeholders.

Program Quality & Documentation

• Maintain accurate and timely attendance records, participant documentation, and required program forms.
• Provide feedback on participant engagement, curriculum implementation, and operational needs.
• Participate in quality assurance activities to support consistent program standards.
• Other duties as assigned and accepted.

Professional Expectations

• Program Delivery Specialists must complete all required onboarding, program specific training, certification activities (when applicable), and ongoing professional development to maintain proficiency and delivery quality.

Education/Training

• A combination of education, relevant experience, and/or professional certifications may be considered in lieu of specific educational requirements. Candidates who demonstrate the knowledge, skills, and abilities needed for successful program delivery through practical experience, training, or certification are encouraged to apply. The organization values demonstrated competence and relevant experience as much as formal education.

Experience

• Experience facilitating workshops, trainings, educational programs, support groups, or other community based learning experiences.
• Experience working with individuals from diverse cultural, socioeconomic, or educational backgrounds.

Skills, Knowledge, and Abilities

• Excellent problem solving skills and the ability to work under pressure.
• A passion for education and the empowerment of others through knowledge.
• Ability to travel to different locations across the state as required.
• Strong communication skills and ability to build positive relationships with diverse individuals and groups.
• Demonstrated experience facilitating group learning or engagement in community, educational, or service oriented settings.
• Ability to learn and deliver structured curricula with fidelity.
• Strong organizational skills and ability to manage multiple responsibilities in dynamic community settings.
• Basic computer proficiency (Microsoft Office, virtual meeting platforms).
• Reliable transportation and ability to travel to assigned program locations.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to engage groups and foster inclusive participation.
• Strong relationship building and active listening skills.
• Dependable, professional, and able to work independently or collaboratively.
• Sound judgment, adaptability, and problem solving skills.
• Commitment to high quality, participant centered program delivery.

• Ability to travel to community based program locations.
• Ability to move throughout training and meeting spaces to support participant engagement and program activities.
• Ability to sit, stand, walk, bend, reach, and use hands for extended periods during program preparation and delivery.
• Ability to lift, carry, and transport program materials, equipment, and supplies weighing up to 20 pounds regularly and up to 50 pounds occasionally.
• Ability to operate a computer, audiovisual equipment, and other technology used to support program delivery.
• Ability to communicate effectively with participants and colleagues in individual and group settings.

Public Strategies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military/veteran status or other characteristics protected by law.