Program Associate Jobs in Norfolk, VA (NOW HIRING)

Our Senior Installation Associates deliver, install, and remove a wide variety of appliances in commercial and residential settings. We are a family friendly company offering a great work/life balance, excellent benefits, full company-paid training, and a variety of career paths.

• Competitive compensation

• Incentive bonus potential

• Safe Driver incentive

• Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.)

• 401(K) Retirement Savings Plan with company match

• Paid time off (vacation, sick, personal, holiday, and parental leave)

• Employee Assistance Programs

• Associate discounts

• Community involvement opportunities

• Opportunities for growth and advancement both professionally and financially

This role specializes in residential appliances and, more specifically, professional style, built in appliances. This includes but is not limited to 36"-60" ranges, built-in refrigeration, wall ovens, dishwashers, and even coffee machines or wine dispensers. Our associates are detail oriented and view customer service with equal importance as technical proficiency. You will ensure the quality and completion of installations are achieved. You will also be acting as a resource to sales associates during the quotation process and after the sale. If you have strong leadership skills, are a creative problem-solver and are familiar with home appliance products or installation, this is an excellent opportunity to grow with an industry leading organization!

Schedule: M-F 7:30am until routes are complete.

Responsibilities:

• Provide support to the other installation teams

• Observe installations and provide feedback as part of the installers ongoing training

• Help resolve claims and customer issues

• Maintain parts storage areas in the warehouses, including organization, and placing replenishment orders.

• Maintain accountability for the cleanliness and organization of the company trucks.

• Act as a liaison between the shipping and picking leadership in the warehouse and communicate long term needs to Area Installation Manager

• Perform pre-installation and post-installation inspections of jobs and effectively engage with builders to create a strong rapport and to promote strong customer retention

• Partner with Area Installation Manager to implement constructive ideas for improvement of the program

• Use 3rd party software applications to enter data, pull reports, and build Project Master sheets when needed

• Be responsible for providing driver duties and responsibilities.

Qualifications:

• 2+ years of hands-on experience installing high-end household appliances required, including full kitchen installations (e.g. built-in refrigeration, downdraft systems, ventilation hoods, and related products)

• Valid state issued license is required

• Must be at least 21 years of age

• Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card

• With the assistance of lifting equipment such as stair climber, oven lifts, and/or air sled, the ability to lift 70+ pound objects frequently and 90+ pound objects occasionally.

• Proven leadership experience preferred. You will be a go to resource for fellow installers, sales associates, and customers

• Excellent customer service and communication skills

• Document detailed job notes in a clear and concise way

• Ability to read and understand product specifications and project plans is highly preferred

• Outstanding attention to detail and ability to coordinate and prioritize work

• Organization, time management, and problem solving skills

• Self-starter, critical thinker, and self-sufficient

• Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.)

*Pre-employment drug and background screening required*

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!