Professional Traffic Operations Center Operator Jobs

Summary Statement The Arizona Department of Public Safety (DPS) is seeking an experienced professional to serve as our Traffic Operations Supervisor. Under general supervision, supervises the operations of the Highway Patrol Traffic Operations Center (HPTOC) and performs such functions as the supervision of professional staff personnel; administration of daily operations of the HPTOC; and researching/investigating and recommending changes to the HPTOC policies, procedures, and practices. Analyzes situations quickly and responds with appropriate action.

Performs related duties as assigned to include working with State Troopers, Operational Communications, Arizona Department of Transportation (ADOT) personnel, and other public and highway safety entities. Monitors and manages traffic conditions and assists with the management of traffic incidents. Performs administrative and training functions.

The Traffic Operations Specialist Supervisor is responsible for the HPTOC and its budgetary responsibilities and supervises professional staff personnel. This position is designated as uncovered; the incumbent serves at the pleasure of the Director of the Department of Public Safety. Apply as soon as possible; this recruitment may close without notice.

Essential Functions (not intended to be all inclusive) Performs the supervisory function of the HPTOC, which includes interviewing prospective employees; providing and/or recommending training; coordinating, staffing, scheduling and assigning work product; establishing performance measures, goals, objectives and priorities; evaluating work performance; providing feedback, direction and guidance; keeping personnel abreast of new or revised information; answering questions; and recommending and/or implementing personnel actions. Coordinates and monitors programs and projects for the HPTOC to establish goals and objectives, track effectiveness, and ensure compliance with applicable state and federal laws, Department General Orders, and policies and procedures. Develops and updates policies and procedures for HPTOC to outline employee responsibilities and correct actions to be followed.

Designs, participates in, and conducts research projects and staff studies to define problems, provide information, set objectives, determine the efficiency of programs, and ascertain whether improvements are needed. Attends meetings and conferences to obtain or disseminate information regarding HPTOC issues and programs. Serves as a liaison between the Department and other agencies and associations to investigate and resolve problems and facilitate the proper flow of information.

Conducts briefings to management or to others to report information and answer questions regarding assignments. Represents the Department and/or the State of Arizona at public hearings, meetings, or on committees or task forces to present and exchange information or support the Department's interests. Makes projections and recommendations for budget-specific items by analyzing budget information to assist management in developing planning strategies and efficient use of funds.

Monitors and reconciles various records and activities (e.g., expenditures, balances, etc.) to ensure compliance with various standards and funds availability. Relieves and fills in for Traffic Operations Specialists as needed. Monitors ADOT cameras to provide information updates to Operational Communications, the Duty Office, State Troopers, and the chain of command

Coordinates emergency services and tow truck responses to minimize roadway and incident clearance times and reduce secondary incidents/collisions. Monitors the DPS computer-aided dispatch (CAD) system to provide updates on incident locations, details, and activities. Provides instruction and coordination of Traffic Incident Management protocols and curricula.

Uses the appropriate information system to store and report information concerning critical performance measures related to incident response times, clearance times, time off highway, and secondary incidents/collisions. Knowledge, Skills, and Abilities Required KNOWLEDGE OF: business English, spelling, grammar,and punctuation required to produce and review complex written documents. report writing required to produce analytical and technical reports in an appropriate format.

principles and practices of administration with reference to planning, organizing, and directing a comprehensive administrative service. principles and methods of supervision and training required to provide direction, assign tasks, and evaluate performance. theories, principles, and practices required for program and project planning and development.

crisis management techniques required to effectively manage emergency situations. team concepts (e.g., team building, leadership, participation, and group problem-solving techniques). basic accounting principles required to reconcile and balance financial records

budget policies and procedures required to develop and administer a budget. statistical and advanced mathematical procedures. records management systems (both computerized and manual files).

police methods, practices, and procedures. Department of Public Safety rules and regulations. traffic incident management protocols and procedures.

general instruction, classroom management, adult learning, and authentic learning assessment. SKILL IN: the operation and use of the Department's current CAD system and electronic incident reporting software. communicating clearly, concisely, and effectively, both orally and in writing.

the use of Microsoft Word, Excel, PowerPoint, and Teams. the use of computer/keyboard devices to retrieve and/or enter information. coordinating complex traffic incident responses.

writing detailed reports and after-action reviews/briefs. teaching/instructing public safety and/or highway safety courses/classes. fact-finding, problem analysis, problem resolutions, and development of concrete action plans to solve problems.

employee scheduling and workforce balance. ABILITY TO: compile, calculate, correlate, integrate, analyze, and present budgetary, financial, and statistical data. direct and manage a multi-disciplined staff.

effectively communicate both orally and in writing. read, comprehend, and interpret complex written materials. draft and compose written materials having high organizational impact; and/or documents of moderate to complex difficulty.

speak before groups to provide information or explain departmental policies, procedures, and programs. plan, coordinate, and organize meetings, conferences, seminars, and events for groups. establish and maintain effective working relationships.

review, proofread, edit, and verify written materials for accuracy in content of information, grammar, calculation, and adherence to policies and procedures. exercise good judgment in safeguarding confidential or sensitive information. organize, prioritize, and perform multiple tasks to complete job functions in an orderly and efficient manner.

independently make decisions and take appropriate action to administer programs. work within stringent deadlines to complete projects and assignments. identify problems and analyze alternatives to develop viable recommendations for projects and assignments.

calculate solutions to mathematical problems involving addition, subtraction, multiplication and division. research techniques required for accurately completing research and staff studies. develop, monitor, and manage a budget to ensure expenditures remain within allocated funding.

effectively coordinate complex dynamic traffic incidents and collisions. work in a multi-agency environment. prepare clear, accurate, and grammatically correct written reports.

analyze situations or information and adopt quick, effective, and reasonable courses of action. maintain composure and work effectively under highly stressful conditions. treat persons with courtesy and respect while performing the Department's mission.

read and understand complex written information. observe and recollect details. work independently.

establish and maintain cooperative working relationships with those contacted in the course of work. work any hours, including weekends, holidays, rotating shifts, call-outs, and overtime. perform basic mathematical and statistical calculations.

communicate clearly and concisely, both orally and in writing. operate a computer to input and retrieve information. Minimum Qualifications Requires three (3) years of law enforcement experience as an Arizona POST-certified peace officer or a Police Communications Dispatcher, with at least one (1) year in a supervisory role.

Must obtain Arizona Peace Officer Standards and Training Board general instructor certification within twelve (12) months of hire. Must have and maintain a valid Arizona driver license. NOTE: Three (3) years of work experience as a Traffic Operations Specialist may substitute for the required one (1) year of supervisory experience.

PREFERRED QUALIFICATIONS: Bachelor's degree or equivalent credited hours from an accredited college or university in Management, Leadership, Criminal Justice, or a related field. WORKING CONDITIONS/PHYSICAL REQUIREMENTS: Office setting. Availability to work holidays, weekends, irregular hours, and shift work may be required, which may extend past or before regular assigned shifts, and/or respond to emergency staffing callouts on a 24-hour basis, sometimes on short notice.

May, on occasion, be exposed to loud sounds and distracting noise levels. FLSA STATUS: NON-EXEMPT Must pass a background investigation. Progression to the next pay level/step requires an overall performance rating of at least "Standard" in the last 12 months.