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Operations Director

Reports to: Executive Director/Administrator

Dulla Care Home Healthcare is creating the most advanced and complete in-home care model in the world. As a key contributor toward that goal, the Dulla Care Home Healthcare Operations Director would serve a pivotal role in bringing hands-on leadership, accountability, compliance, development and individualized care to the client’s home as an alternative to hospitalization. The Operations Director brings advanced home health care operations leadership, communication, and innovational skills to our innovative team.

The Dulla Care Home Healthcare Operations Director provides direct oversight and accountability of the home health program for staff, clients and their families. A true passion for connecting with people and being a content expert is a key factor for success. The opportunity for this position is to contribute to the creation and refinement of the program while helping to oversee all operational aspects of the agency, including personnel management, revenue growth strategies, budget management and program development.

Below are some of the specific job responsibilities of the Operations Director:

Managing Vision and Purpose: Communicate a compelling vision and set achievable goals to drive the organization forward.

Strategic Agility: Develop and implement innovative strategies, foreseeing potential futures, and bringing new ideas to fruition.

Influential Leadership: Inspire high performance, promote change, negotiate skillfully, and build motivated teams.

Customer Centricity: Listen empathetically to customer needs, respond promptly, and design solutions with the client in mind.

Operational Execution: Identify and implement actions to effectively execute market strategy.

Leadership: Collaborate with stakeholders, influence through collaboration, and lead effectively from various positions.

Professional Savvy: Navigate complex situations discreetly, understand organizational dynamics, and adapt approaches accordingly.

Innovation: Support the development and implementation of creative ideas and reward successful solutions.

Business Acumen: Understand business operations, industry trends, and competition, and apply this knowledge to drive success.

Assessing Talent: Prioritize talent development, identify succession candidates, and create roles that leverage and develop capabilities.

Change Leadership: Build agility within the organization, communicate change effectively, and identify opportunities for integration.

Motivating Others: Create a supportive environment, motivate diverse teams, empower individuals, and foster a sense of ownership and importance in their work.

Communication Strategist: Ensures consistent, effective communication of key messages throughout the organization, keeping everyone informed and rowing in the same direction.

Duties:

• Assisting in Planning, organizing, directing and evaluating operations to ensure the provision of adequate and appropriate care and services
• Complying with applicable law and regulations of operations
• Support and insight for fiscal planning, budgeting, and management
• Recruiting, employing, and retaining qualified personnel
• Establishing and maintaining effective channels of communication       
• Assisting in assuring development of personnel qualifications and policies in collaboration with Human Resources
• Supporting to ensure with Clinical Director and HR that program personnel have current clinical information and current practices
• Assist with directing and monitoring performance improvement activities
• Supporting HR efforts in helping to ensure staff development including orientation, in-service education, continuing education and competency evaluation
• Helping to assure that all clinical services are furnished under the supervision of a physician or registered nurse
• Ensuring that appropriate service policies are developed and implemented
• Helping to assure the development and qualifications for professional services and the assignment of personnel
• Overseeing appropriate staff supervision during all operating hours
• Assing with ensuring the accuracy of public information materials and activities
• May serve in the absence of the Executive Director/Administrator
• Maintaining ongoing liaison with the Executive Director/Administrator, staff and Leadership team.
• Implementing directives from Executive Director/Administrator
• Assist in managing annual budgets, providing regular reporting and analysis to meet agency goals.
• Assist in ensuring efficient operations in payroll, accounts, billing, and collections.
• Support agency presence through occasional networking.
• Provide feedback, coaching, and motivation to staff in alignment with agency goals.
• Assist with driving process improvements, efficiencies, and talent initiatives across the agency.
• Address customer and employee satisfaction issues promptly.
• Adhere to high ethical standards and legal regulations.

Qualifications:

• Bachelor's degree in healthcare administration, business, or a related field. Master's degree is a plus.
• Three years of proven experience in home care management or a similar role within the healthcare industry.
• Strong leadership skills with the ability to inspire and motivate a diverse team.
• Experience growing a small company or division within a large organization
• Process and procedure focused and execution
• Results-oriented mindset, with a proven track record in executing projects from start to finish.
• Experience working within EVV, Oasis and Medicaid/Medicare Billing

Physical Demands:

• Driving to professional offices, hospitals, and client’s homes
• Ability to lift up to 10 pounds.
• Able to speak and hear (or otherwise adequately communicate) with clients, clients’ families, staff, contracted providers of services, and the community in general.
• Exposure to inside and outside environmental conditions
• Physical ability to withstand hours of duty that may be long and irregular.

Additional Required Skills / Abilities:

·       Excellent management / supervisory skills

·       Excellent analytical Skills

·       Excellent interpersonal and team building skills

·       Excellent organization skills

·       Leading and directing team members

·       Excellent problem solving and decision-making skills

·       Independently motivated

·       Excellent written, verbal and listening communication skills.

·       Well-organized and detail-oriented and able to complete work with a high level of accuracy in preparing and entering information.

·       Good memory for details and procedures

·       Keyboarding skills must type at least 30 wpm.

·       Able to prioritize and follow through

·       Able to work remotely

·       Excellent stress and time management skills

Personal Attributes: 

·       Maintains strict confidentiality in performing duties of security, personnel, clients and finance.

·       Be honest and trustworthy

·       Possess cultural awareness and sensitivity

·       Be flexible

·       Demonstrate sound work ethics

·       Demonstrate Servant Leadership