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Front Desk Administrative Team Lead

At Perinton Dental Group, we believe in generations of healthy smiles in our comfortable care. We are driven by our deep commitment to a healthier community, supportive team culture, and transforming oral care while nurturing our team’s growth. We are a fast-paced, family-owned private practice that has been serving the Fairport NY & surrounding communities for over 60 years.
Our modern, fully digital office utilizes the latest technology to deliver quality dental care, including CEREC same-day crowns, Invisalign, CBCT 3D x-ray, implants, and much more. Service to our community is an important part of what we do. Our culture is one that promotes personal and professional development, is supportive of our team members, and has high standards in how we treat our patients and each other. We are a devoted work group that emphasizes teamwork and likes to have fun.

Title

Front Desk Administrative Team Lead

Job Description

First point of contact for our patients, playing a key role in ensuring a welcoming and professional experience. Answer phone calls and respond to patient inquiries. Manage patient check-in and check-out. Schedule, cancel and reschedule patient appointments. Assist with patient billing, including providing detailed explanation of procedures, insurance coverage and financial policies. Verify patient insurance coverage and process insurance claims, ensuring accuracy in documentation and timely submission. Handle patient intake forms, updates and other administrative paperwork as required. Update dental charts and patient electronic records with x-rays, treatment plans and financial/insurance information. Calculate fees, coordinate financial agreements and process payment including cash and credit card transactions. Coordinate with clinical team to ensure seamless communications between front desk and treatment rooms. Provide support, guidance and leadership to front desk team by engaging with the team, helping the team to thrive and advocating for their individual needs. Assist with ordering office supplies and maintaining a clean & organized front desk and patient waiting area. Support various office functions and assist with additional administrative tasks as needed.

Salary Range

Full-time $25 - $30 per hour

Competitive pay commensurate with experience, along with bonus program

Benefits

• 401(k)
• Bonus pay
• Continuing education credits
• Employee discount
• Free parking
• Health insurance
• Health savings account
• Paid sick time
• Paid time off
• Tuition reimbursement

In-house dental plan available

Shift & Schedule

Work hours are Monday thru Friday, 8:00am - 5:00pm, 1 hour lunch break and No Weekends. One day during the week will be a designated as a 1/2 work day.

Requirements

• Experienced Dental Receptionist / Admin (3+ years)
• Open Dental

Preferences

• Experienced Dental Receptionist / Admin (3+ years)
• Open Dental

We are looking for an individual who is proactive, detail-oriented and possess qualities of proficiency, dedication, and leadership skills that prioritizes others. Possess excellent customer service skills, with the ability to handle sensitive situations with professionalism and empathy.

Hiring Process

[1] Please apply through the Jobley application form
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[2] A recruiter will contact you to schedule an interview
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[3] Interview
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[4] Job offer
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[5] While proceeding with the hiring process, please apply for the Jobley Bonus through your Jobley account.
*The average time from application to job offer is about one week to one month.
*If you are currently employed and have difficulty changing jobs right now, schedules can be discussed.

Jobley Bonus

$75

If you land this job through Jobley, you will be eligible for a jobley bonus.