Benefits:
401(k)
Employee discounts
Bonus based on performance
Company Overview:
Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Club Pilates is a well-established, nation-wide brand, committed to providing affordable and accessible Pilates to the community. Pure to Joseph Pilates’ original Reformer-based Contrology Method, but modernized with group practice and expanded state-of-the-art equipment, Club Pilates offers high-quality, life-changing training at a surprisingly affordable price. We believe that Pilates is the path to a fuller, more satisfying physical existence. We believe that being in control of your body helps you to be in control of your life, and best of all, we believe that you can start anytime.
Position Summary:
As a Front Desk / Sales Associate, you'll be the face of Club Pilates, welcoming potential clients, bringing in new members, and driving sales of memberships, private training, teacher training, and retail merchandise. You'll engage with new and existing members, helping them define and achieve their fitness goals. Along with bringing in new prospects/members, the Sales Associate also focuses on retaining current members by providing stellar customer service. The Sales Associate will work with the General Manager and other Sales Associates to maintain the upkeep and appearance of the studio, check-in members and ensure upkeep of inventory levels for retail merchandise. A fitness background is preferred but not required; candidates with a strong sales background are ideal.
Responsibilities:
Greet & check-in all members & potential members in the studio
Engage with prospects during Intro classes from booking of the class through post attendance
Build studio revenue by promoting retail, membership sales & services
Execute sales process of lead generation, follow up, & close via email, text, phone & in-person interactions
Conduct tours of the studio while establishing relationship & targeting prospective member’s needs
Emphasize & enforce objectives of the studio as a fitness & wellness provider
Present available services to current or prospective members
Book quality appointments to achieve monthly sales quota
Maintain a clean & orderly work environment including studio room
Be a motivating & inspiring force to promote our motto: Do Pilates. Do Life
Build strong connections & good relationships with studio staff, instructors & members
Schedule & participate in networking/community events & studio promotions as needed
Maintain confidentiality with members personal information
Use the club management software system (e.g., Club Ready)
Assumes responsibility for developing selling skills
Other duties as assigned
Requirements:
Excellent sales, communication & customer service skills required
Must communicate professionally & effectively with clients & colleagues
Goal-oriented with proven ability to achieve sales in memberships, retail, private training & teacher training
Must be able to work under pressure & meet deadlines
Hearing sufficient to understand conversations, both in-person & on the telephone
Must be fluent in English
Ability to stand or sit for up to 8 hours throughout the workday
Energetic, positive & motivational
Trustworthy, professional, punctual, reliable & dedicated
Ability to recognize areas for improvement & make changes using good judgement
Ability to work harmoniously with co-workers & clients
Must have proficient computer skills & ability to learn club management software systems (e.g. Club Ready)
Desire to help members achieve their goals, & a passion or interest in fitness & Pilates
Retail/service sales or fitness sales experience preferred
Valid drivers’ license, proof of insurance & access to reliable transportation