Production Lab Manager Jobs in Fargo, ND (NOW HIRING)

Reports to: Brand Manager

Location: Store Location

Does a dynamic, exciting and results driven fast-paced environment catch your attention? Are you ready to join a company with tremendous growth opportunities? At Stanton Optical our Sales Consultants create an easy and memorable experience for all of our patients and customers when assisting them throughout our unique sales process to fulfill their eyewear needs. We are looking to match self motivated individuals with a role where they are ultimately in charge of their earning and career potential.

About us:

Stanton Optical is among the nations fastest growing, full-service retail optical centers. We are dedicated to offering customer service and quality eyewear at affordable prices to our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable optical brands

Our team members share and support the Vision, Mission and Values of our parent company, Now Optics. These include:

Vision: Modernizing the eye care experience for all people

Mission: Making eye care easy

Values: iCARE

• Integrity: We see integrity as building a foundation of trust with our customers, employees and stakeholders by communicating honestly, ensuring consistency and delivering on our commitments.

• Collaboration: We see collaboration as combining the talents of a diverse group, offering proactive communication and being open-minded to new ideas.

• Accountability: We see accountability as taking initiative, delivering our best in all we do, accepting responsibility for our actions and taking ownership of results.

• Respect: We see respect as prioritizing human relationships, being present, connecting with transparency and empathy.

• Empowerment: We see empowerment as making purpose-driven decisions to support the company vision, showing appreciation for others, and taking care of the individuals we serve.

Why join our winning team?

• We are the fastest growing, founder-led, and privately owned eye care provider in the United States. We believe quality eye care should be easy, accessible, and affordable for all people. Stanton Optical, consistently rank among the nations top optical retailers.
• We offer a flexible, dynamic work environment where we foster innovation and creativity. We encourage you to be proactive in sharing the great ideas you have to improve the business.
• Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company paid life and short-term disability coverage and free eyeglasses. We also offer identity theft protection, pet insurance, and much more.
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Employees get 2 free eyeglasses (no dollar limit) every year, and Friends and Family discounts on our products!
• We offer competitive variable compensation opportunities and commission on sales.
• Work with an amazing team!

Duties & Responsibilities:

• Greet our patients and customers as they enter the store, identify patients needs to ensure an easy and memorable experience while providing promotional products and services available.

• Assists patients and customers to choose eyewear that best fit their budget requirements as well as eye care needs.

• Troubleshoot and identify problems related to prescription.

• Resolve customer complaints, diffuse unsatisfied patients, and provide solutions to remedy situations.

• Attain sales goals established while complying with company and local policies and procedures.

• Adhering to quality control standards including OSHA and other safety requirements.

• Ensure brand standards by performing basic housekeeping duties when necessary.

• Execute simple customer repairs, assemble lenses into frames and edge stock lenses to expedite delivery of eyeglasses, and ensure customer orders are delivered accurately and on time.

• Ensure brand standards are met in the lab area, and notify management of equipment malfunctions, incomplete orders, incorrect lenses, etc.

• Keep track of delivery time commitments to patients (Now Service, Ready When Promised) to ensure 100% compliance.

• Other duties as assigned and required.

Key Qualifications

• You have 1+ year of proven track record of delivering outstanding customer service while exceeding sales goals in a fast paced retail environment

• You have the ability to multitask, prioritize and be flexible with changing business needs in a team environment

• You have the skills necessary to communicate effectively with a diverse group of people

Are you the perfect fit?

• Do you share our vision of modernizing eye care for all people and making eye care easy?

• Do you have a high school diploma or equivalent required?

• Are you passionate about outstanding customer/patient care and eager to share that passion with others?

• Do you have schedule flexibility? Work hours will be determined based on business needs.

• Optical experience is a plus

Now Optics d/b/a Stanton Optical Brand is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at our company are based on business needs, job requirements and individual qualifications, without regard to actual or perceived race, color, religion, sex (including pregnancy), national origin, age, disability or certain classifications based on genetic information, or any other characteristic protected by federal, state, or local laws, regulations or ordinances.

If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email retailcareers@stantonoptical.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.