ZipRecruiter

Log In

1

Product Support Manager Jobs in Missouri (NOW HIRING)

Boeing

Senior Product Support Manager

Hazelwood, MO · On-site

$119K - $157K/yr

Senior Product Support Manager Company: The Boeing Company Boeing Global Services (BGS) has an exciting opportunity for a Senior Product Support Manager to support the Air Dominance program in ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

The Product Support Analyst will report to the Senior Product Support Manager Product Support Analyst - What You'll Do: * Work on our product team, spending about half of your time triaging and ...

PureCars

Product Support Analyst

Kansas City, MO · On-site +1

The Product Support Analyst will report to the Senior Product Support Manager Product Support Analyst - What You'll Do: * Work on our product team, spending about half of your time triaging and ...

Jobtailor

Technical Support Manager

California, MO · On-site

$120 - $160/hr

Guide the team to leverage their knowledge of products and customers to increase the effectiveness of pre-sales, post-sales and product management. * Ensure knowledge development of Technical Support ...

Codis

Customer Support Manager

Chesterfield, MO · On-site

As a Customer Support Manager, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with Sales, Supply Chain, Production, Quality, and Finance to ...

Codis

Customer Support Manager

Chesterfield, MO · On-site

As a Customer Support Manager, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with Sales, Supply Chain, Production, Quality, and Finance to ...

Codis

Customer Support Manager

Chesterfield, MO · On-site

As a Customer Support Manager, you'll serve as the primary point of contact for assigned customer accounts while partnering closely with Sales, Supply Chain, Production, Quality, and Finance to ...

next page

Showing results 1-20

All JobsProduct Support JobsProduct Support Manager JobsProduct Support Manager Jobs in Missouri

Product Support Manager information

See Missouri salary details

$37.1K

$86.4K

$153.8K

How much do product support manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for product support manager in Missouri is $86,357.00, according to ZipRecruiter salary data. Most workers in this role earn between $64,300.00 and $99,000.00 per year, depending on experience, location, and employer.

What is a product support manager?

A Product Support Manager is a professional responsible for overseeing the support and maintenance of a company's products after they have been sold to customers. They manage support teams, handle customer inquiries or issues, and implement strategies to improve customer satisfaction and product performance. Their role often includes coordinating with other departments such as product development, sales, and engineering to ensure that customer feedback is addressed and that products continue to meet user needs. Product Support Managers play a crucial role in ensuring a positive customer experience and fostering long-term client relationships.

How does a product support manager typically collaborate with other departments to resolve customer issues?

Product Support Managers often serve as a bridge between the customer support team, engineering, and product management. When complex customer issues arise, they coordinate with technical teams to investigate root causes and develop solutions, while keeping customers informed throughout the process. They also relay recurring feedback to product managers to influence future improvements. This cross-functional collaboration is essential for ensuring customer satisfaction and driving product enhancements.

What are the key skills and qualifications needed to thrive as a product support manager, and why are they important?

To thrive as a Product Support Manager, you need a solid understanding of product functionality, troubleshooting processes, and customer support operations, often supported by a degree in business, IT, or a related field. Familiarity with CRM systems, ticketing platforms, and analytics tools, as well as certifications in ITIL or customer service, are typically important. Excellent communication, leadership, and problem-solving skills help build effective teams and foster positive customer relationships. These skills ensure timely resolution of issues, enhance customer satisfaction, and drive continuous improvement in support processes.

What is the difference between Product Support Manager vs Customer Service Manager?

AspectProduct Support ManagerCustomer Service Manager
Required CredentialsBachelor's degree in Business, Engineering, or related field; technical knowledge often preferredBachelor's degree in Business, Communications, or related field
Work EnvironmentTechnical support teams, product-focused departmentsCustomer service centers, call centers, client-facing teams
Employer & Industry UsageTech companies, software firms, hardware manufacturersRetail, telecom, service industries
Common Search & Comparison IntentUnderstanding technical support roles, product-related problem solvingCustomer interaction, service quality management

The Product Support Manager focuses on technical support and resolving product-related issues, often requiring technical expertise. In contrast, the Customer Service Manager oversees overall customer satisfaction and service quality. Both roles are essential in customer-facing environments but differ in their focus and skill requirements.

What are popular job titles related to Product Support Manager jobs in Missouri?

For Product Support Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Product Support Manager jobs in Missouri look for?

The top searched job categories for Product Support Manager jobs in Missouri are:

What cities in Missouri are hiring for Product Support Manager jobs?

Cities in Missouri with the most Product Support Manager job openings:

Product Support Manager jobs near you
Infographic showing various Product Support Manager job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $86,357 per year, or $41.5 per hour.

Senior Product Support Manager

Hazelwood, MO • On-site

Boeing
Aviation • 10K+ employees

8.5

Company rating: 8.5 out of 10

Based on 613 frontline employees who took The Breakroom Quiz

32nd of 544 rated manufacturers

People enjoy working here

Good employer

Recommended by students

Learn more about Boeingexternal

$119K - $157K/yr

Full-time

Medical, Life, Retirement

Posted 13 days ago

Job description

Senior Product Support Manager
Company:
The Boeing Company
Boeing Global Services (BGS) has an exciting opportunity for a Senior Product Support Manager to support the Air Dominance program in Hazelwood, Missouri.
This role will report directly to the Program Product Support Manager and will provide leadership across key functional areas including Maintenance Engineering, Integrated Logistics Support (ILS) planning and management, and Service Engineering, with indirect oversight of fleet facilities support.
The ideal candidate is an experienced product support and sustainment leader with deep military aircraft maintenance background, proven expertise across multiple product support elements, and demonstrated success supporting development programs from concept through fielding. They bring strong leadership, cross-functional coordination, and communication skills, along with a focus on optimizing life-cycle cost, improving fleet readiness, and advancing maintainability and next-generation sustainment solutions.
Position Responsibilities:
  • Manages product support activities across maintenance engineering, ILS planning and management, and service engineering.
  • Integrates and evaluates across all product support elements to ensure alignment with product support objectives and program requirements.
  • Coordinates the development of next-generation sustainment concepts and life-cycle support solutions.
  • Ensures design for maintainability is incorporated into product support planning and execution.
  • Supports the optimization of life-cycle costs, fleet readiness, availability, and sustainment performance.
  • Leads cross-functional coordination with engineering, operations, manufacturing, supply chain, field service, customer support, and program management.
  • Provides technical management of suppliers and supports process improvement initiatives.
  • Develops and maintains effective working relationships and partnerships with customers, stakeholders, peers, partners, and direct reports.
  • Provides oversight and approval of technical approaches, products, and processes.
  • Manages, develops, and motivates employees and first-level managers.
  • Acquires and manages resources for department activities.
  • Brief senior leadership and customer stakeholders on program status, risks, issues, and recommended actions.
  • Supports execution of product support strategies across multiple phases of the product life cycle.
  • Ensures compliance with contract requirements, company processes, and applicable military sustainment practices.

Security Clearance:
This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Special Program Access or other Government Access Requirements are mandatory for this position.
Basic Qualifications (Required Skills/Experience):
  • 10+ years of experience with military maintenance and/or avionics experience on military aircraft as active duty, guard, or contractor
  • Experience supporting aircraft production, development, and/or sustainment program(s)
  • 3+ experience in a leadership role (team leader, temp manager, large scale cross-functional project/program management, or formal manager experience)
  • Experience in at least one of the following Integrated Product Support elements: Product Support Management, Supply Support, Maintenance Planning and Management, Technical Data, Support Equipment, Sustaining Engineering, or Design for Maintainability/Supportability OR experience with Integrated Logistics Support products such as technical publications, logistics support analysis and provisioning
  • Experience leading or managing projects that involved cross-functional or cross-business unit teams
  • Ability to engage with business and functional stakeholders to discuss and present technical and project related information
  • Experience with product development life cycle

Preferred Qualifications (Desired Skills/Experience):
  • EVM / CAM Certification
  • Experience executing in an Agile work environment and implementing Agile methodologies
  • Experience using JIRA and Confluence
  • Experience developing or executing next-generation sustainment strategies
  • Experience with major modification, fleet support, or product support integration programs
  • Experience leading supportability, maintainability, or logistics integration initiatives

Conflict of Interest:
Successful candidates for this job must satisfy the Company's Conflict of Interest (COI) assessment process
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.
GENERAL:
All information provided will be checked and may be verified.
Please apply ASAP for this role as recruitment may commence before the end date.
At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.
Salaries are based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: $157,250 - $212,750
Language Requirements:
Not Applicable
Education:
Not Applicable
Relocation:
This position offers relocation based on candidate eligibility.
Export Control Requirement:
This position must meet U.S. export control compliance requirements. To meet U.S. export control compliance requirements, a "U.S. Person" as defined by 22 C.F.R. §120.62 is required. "U.S. Person" includes U.S. Citizen, U.S. National, lawful permanent resident, refugee, or asylee.
Safety Sensitive:
This is not a Safety Sensitive Position.
Security Clearance:
This position requires an active U.S. Top Secret Security Clearance (U.S. Citizenship Required). (A U.S. Security Clearance that has been active in the past 24 months is considered active)
Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.
Contingent Upon Award Program
This position is not contingent upon program award
Shift:
Shift 1 (United States of America)
Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
EEO is the law
Boeing EEO Policy
Request an Accommodation
Applicant Privacy
Boeing Participates in E - Verify
  • E-Verify (English)
  • E-Verify (Spanish)

Right to Work Statement
  • Right to Work (English)
  • Right to Work (Spanish)
Boeing logo

About Boeing

Sourced by ZipRecruiter

At Boeing, we are all innovators on a mission to connect, protect, explore and inspire. From the sea bed to outer space, you'll learn and grow, contributing to work that shapes the world. Find your future with us.

Industry

Aviation and aerospace product and parts manufacturing

Company size

10,000+ Employees

Headquarters location

Chicago, IL, US

View All Boeing Jobs

What Boeing employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply