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Product Support Engineering Manager Jobs in Michigan

Cato Networks

Product Support T3 Engineer

Detroit, MI · On-site

Mentoring support engineers across the Cato Support Organization. * Contribute to the ever ... engineering, CS/PS and Product Management on customer issues. * Be a focal point for the customer ...

Prestige Engineering

MI · On-site

$105K - $130K/yr

The Manufacturing Engineering Manager is the hiring manager for a team of manufacturing and ... tasks for Product Development Plan gates and events. * Supports maintaining IATF16949:2016 and ...

Sysco Northeast Rdc

Product Support Advisor

Canton, MI · On-site

Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo) Supports operation company (OpCo) sales staff with product ...

CrossFire Group

Engineering Manager

Shelby Township, MI · On-site

Lead engineering support for new product launches and manufacturing readiness. * Develop engineering execution plans that align with business and operational goals. * Manage engineering resources to ...

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Product Support Engineering Manager information

What does a product support engineering manager do?

A product support engineering manager oversees technical support teams that assist customers with product issues, ensuring timely resolution and customer satisfaction. They coordinate troubleshooting efforts, develop support processes, and often use tools like ticketing systems, while managing team performance and training.

What cities in Michigan are hiring for Product Support Engineering Manager jobs?

Cities in Michigan with the most Product Support Engineering Manager job openings:

Infographic showing various Product Support Engineering Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Product Support T3 Engineer

Detroit, MI • On-site

Cato Networks
See more jobs at Cato Networksexternal

Full-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Job description

Welcome to the future of cloud networking and security!  

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don't miss it!

We are looking for a customer-focused and intelligent Product Support T3 Engineer to join our NA team. In this role, you will be engaging with our customers during the post-sales process as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SD-WAN. Today.
 
This REMOTE position is open to candidates based in the United States. 
 
Responsibilities: 
  • Own and manage customer issues and see problems through to resolution, this will include troubleshoot and identify solutions to resolve customer issues.
  • Mentoring support engineers across the Cato Support Organization. 
  • Contribute to the ever-expanding Knowledge articles on an on-going bases
  • Act as a customer advocate working directly with other Cato Departments, this includes engineering, CS/PS and Product Management on customer issues.
  • Be a focal point for the customer's need as part of the Standard and Designated Support Engineer programs, by deeply understanding their business and aligning their needs with Cato's solution.
  • Act as trusted advisor to all Cato Customers and as such gain a deep understanding of their business whilst aligning their needs with our solutions
  • Track & monitor customer status and identify both areas of concern and growth opportunities
  • Be a part of building, improving and expanding Cato's Global Support Services
  • Ensuring keep Cato values are kept by keeping a positive and "can-do" attitude.
Requirements:
  • Experienced Support Engineer background from web/network/information - Security companies - Required
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls and proxy servers - Required
  • Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required
  • Experience working with a Cloud, SaaS technology provider
  • Familiarity with VPNs, IPSec, security protocols and standards
  • Excellent oral and written communication skills with a passion for working with customers
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous projects
  • Ability to work effectively and thrive in a fast paced environment
  • Ability to work with a globally dispersed, cross cultural team

Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits. 

As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.

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