Processing Team Lead Insurance Jobs (NOW HIRING)

Company Overview

The Come and See Foundation is dedicated to supporting and expanding the global reach of The Chosen, the first-ever multi-season television series about the life of Jesus Christ. The Chosen has captivated millions around the world with its powerful storytelling, high production values, and authentic portrayal of the life and ministry of Jesus. As a faith-driven initiative, the Foundation plays a pivotal role in funding, distributing, and engaging audiences to ensure that the message of The Chosen continues to inspire and touch lives across diverse cultures and communities. By fostering a collaborative and innovative work environment, the Come and See Foundation is committed to amplifying the impact of The Chosen and creating transformative experiences that resonate with audiences worldwide.

Position Summary

Our growing organization is seeking a responsible and reliable Gift Processing Team Lead to provide in-person leadership and oversight over the gift processing team, while also contributing directly to gift processing, data entry, documentation, and process improvement in support of the mission of the Come and See to invite everyone to encounter Jesus through exceptional storytelling that brings the Bible to life.

This role is based in our Colorado Springs office and reports to the Development Operations Manager, working closely with our Finance and Development Teams. The Gift Processing Team Lead will oversee and collaborate closely with the Gift Processing Specialists to ensure proper controls over all donor gifts received. Successful candidates will have demonstrated experience in gift processing, CRM systems, and team leadership.

Are you confident in your abilities and open to growth? Organized, thoughtful, and have strong time-management skills? Are you a detail-oriented, problem-solver who thrives in a structured yet dynamic environment? If that is you and you want to grow with an organization that has a greater purpose, this may be for you!

Key Responsibilities

Gift Processing Team Leadership

• Supervise the Gift Processing team, including training, workflow management, performance coaching, and process improvement initiatives.
• Serve as a resourceful problem solver in addressing gift processing, donor records, and reconciliation issues.
• Monitor team productivity and service levels while fostering a collaborative, mission-focused team dynamic.
• Coordinate with Finance and Development teams to support reconciliation, reporting, compliance, and organizational policies and accounting standards.
• Develop and document operational procedures to improve efficiency, accuracy, and scalability.

Gift Processing / Data Entry

• Work closely with the Gift Processing Specialists to handle all donation processing from all incoming gifts, including checks, wire transfers, ACH transfers, stocks, donor-advised funds, IRAs, cryptocurrency, etc.
• Assist in sorting, stamping, scanning, filing, and logging received mail while ensuring bank deposit totals are accurate.
• Process donor gifts efficiently to meet the 48-hour turnaround policy for receipt issuance and execute end-of-year giving statements.
• Analyze donations to assign the correct campaign, fund, appeal, and gift type.
• Oversee gift processing for donor events and maintain accurate records in the CRM system.
• Maintain accuracy in the Customer Relationship Management (CRM) system, updating donor information and mailing lists.
• Create and update constituent records, ensuring all relevant fields are complete and accurate.
• Maintain donor confidentiality and adhere to data privacy policies.
• Cross-train in all aspects of gift processing to provide support during peak times.

General Responsibilities

• Work collaboratively with the Finance and Development teams.
• Assist the Development Team in documenting policies and procedures to ensure gift processing procedures and policy manuals are up to date.
• Continuously evaluate workflows to improve efficiency and data accuracy.
• Perform additional tasks to support team and organizational goals.

Knowledge, Skills, and Abilities

• Demonstrated ability to assess complex situations, think critically, resolve operational challenges, and improve processes proactively.
• Self-motivated individual with strong organizational skills and the ability to work independently with minimal supervision.
• Experience leading administrative, donor services, gift processing, or data operations teams.

• Knowledge and experience with relational databases (Virtuous) are strongly preferred.
• Extensive knowledge and experience with Microsoft 365.
• High attention to detail and commitment to accuracy and confidentiality.
• Ability to manage multiple priorities and deadlines at once.
• Strong verbal and writing skills.
• Demonstrated excellent skills in establishing priorities, organizing tasks, and effectively implementing tasks.

Education and Experience

• Bachelor's degree or related experience.
• Prior experience with gift processing is required; experience with nonprofit fundraising operations and complex giving vehicles is strongly preferred.
• Intermediate experience in Excel is required.

Physical Demands/Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Working Conditions:
  This is a full-time, in-person position operating out of our Colorado Springs office.

• Physical Demands:
  Frequent sitting and use of standard office equipment. Ability to lift approximately 15-20 pounds. Ability to hear phone calls and clearly communicate by phone or email.

Our Beliefs, Culture, and Commitment

At Come and See, every staff member is a critical and valuable part of our mission and ministry. We consider ministry readiness and an individual's capacity to represent our culture and Christian beliefs during the selection process for all staff positions. An essential function within every position held by a staff member at Come and See is to uphold and represent Jesus in how we live and behave.

While we unite around our mission, we know unity doesn't mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team with people from all backgrounds. We believe that varied perspectives-across race, ethnicity, life experience, age, and gender-enrich our ability to share the story of Jesus with the world and help everyone, everywhere, experience the authentic Jesus.