Processing Server Jobs in Providence, RI (NOW HIRING)

Gracie’s is an award-winning fine-dining restaurant in the Providence Theater District, rooted in gracious hospitality, thoughtful cuisine, and meaningful guest connections. The Front Server supports the excellence, creativity, brand promise, and profitability of Gracie’s while serving as a warm, knowledgeable presence on the dining room floor.

This role can also be fast-tracked and has the potential to dive in deeper to beverage studies, execution and growth. The ideal candidate is a hospitality professional with a genuine zeal for wine, strong communication skills, and the ability to make fine dining feel approachable, memorable, and aligned with Gracie’s experience.

Above all, the Front Server helps foster a positive team culture, creates genuine guest interactions, and contributes to memorable dining experiences that reflect Gracie’s HEARTS values: Hospitality, Empathy, Aim to Educate, Reach Results, Teamwork, and Share Compassion. Learn more about the inclusive team atmosphere that we curate: Gracie's Team Culture Video
Gracie’s Ventures Will Provide:

• Hands-on involvement with the leadership team and front- and back-of-house operations.
• A warm, inclusive working environment within a people-first organizational culture.
• Opportunities to build relationships with guests, purveyors, makers, and hospitality professionals throughout Providence and Rhode Island.
• Support for continued wine education, certification growth, and professional development when aligned with performance and business needs.

Hiring Requirements:

• Minimum of 2 years of hospitality experience, with a preference of at least 1 year in beverage or wine service.
• Level 1 Sommelier certification, WSET equivalent, or comparable wine education preferred.
• Current TIPS or ServSafe Alcohol certification, or willingness to complete before independently working service.
• Associate degree in Beverage Management, Hospitality, Food Service, or a related field preferred, but not required, with equivalent experience.
• Strong service presence, professional communication, and comfort educating both guests and teammates.

Key Responsibilities Include, but are Not Limited to:

• Deliver a consistently high level of customer service to each guest.
• Greet guests, explain menu options, and answer questions related to the beverage and culinary offerings.
• Take food and drink orders from customers accurately.
• Enter order information into the POS computer system.
• Deliver and clear dishes to the guest.
• Ensure guest satisfaction with regular dialogue and check-ins.
• Collect payments from guests.
• Clear, clean, and reset each table after the guest leaves in accordance with the Gracie’s SOP.
• Present and explain tasting menu items and pairings to guests.
• Maintain a safe working environment by identifying guests who have over-indulged and alerting the Shift Leader.
• Maintain a clean and orderly workspace, and uphold Gracie’s Ventures cleanliness standards, and RI Health Codes.
• Maintain in-depth knowledge of both culinary and beverage menus, including allergy and ingredient information.
• Maintain TIPS Certification
• Participate in creative conversations for future improvements and goals in an open forum.

Metrics of Success
Success in this role can be measured by the following criteria:

• Guest experience: Guests feel guided, cared for, and excited by the wine program and overall dining experience.
• Memorable guest experiences.
• Positive and productive attitude and professional demeanor.
• Consistently demonstrating detailed knowledge of Gracie’s culinary and beverage menus.
• Positive and professional communication with teammates and guests alike.
• Professional presence: Consistent positive attitude, mature communication, polished floor presence, and respect for teammates, guests, and vendors.

Front servers at Gracie's are required to maintain a detailed working knowledge of the menu, including ingredients, preparation methods, and allergen information. Front Servers, in particular, are also required to maintain a high level of knowledge of wines, including our by-the-glass selections, as well as pairing wines and bottles. Front servers should also have a solid understanding of what we offer on our bar menu.
Compensation:
This position is an hourly position, plus additional gratuity. Rate is based on experience, starting from $4/hr.+ Gratuity after basic training is completed at minimum wage. Our gratuity points system will be discussed during the interview process. *High Sommelier or Beverage Passion/Interest is a PLUS! Considerations will be made during the interview process, and what that compensation can potentially look like, after such growth.

We are open Wed.-Sun. *SUNDAY AVAILABILITY IS A MUST.
*Benefits (such as health/dental available after 90 days), wellness perks, 401K eligibility, paid sick time and continuous food and beverage education along with discounted dining.
Please tell us why you are a great fit for our team, and what it is you want to gain from this opportunity. We look forward to hearing from you!
*Please email over a cover letter and/or resume if interested.