Process Writer
Houston, TX · On-site
This role will be instrumental in documenting processes, writing procedures, creating Standard Operating Procedures (SOPs) and Desk Level Procedures (DLP), and creating process maps for all CX ...
Process Writer
Houston, TX · On-site
This role will be instrumental in documenting processes, writing procedures, creating Standard Operating Procedures (SOPs) and Desk Level Procedures (DLP), and creating process maps for all CX ...
Position Summary The Process Writer Supervisor is responsible for leading a team of Process Writers who develop, revise, improve, and maintain Standard Operating Procedures (SOPs), Desk-Level ...
Position Summary The Process Writer Supervisor is responsible for leading a team of Process Writers who develop, revise, improve, and maintain Standard Operating Procedures (SOPs), Desk-Level ...
Technical Writer
Houston, TX · On-site
$75 - $95/hr
Create and publish detailed technical materials in well-written, precise, and clear English for ... Experience creating process maps, flowcharts, and training materials. * Strong project management ...
New
Technical Writer
Houston, TX · On-site
$75 - $95/hr
Create and publish detailed technical materials in well-written, precise, and clear English for ... Experience creating process maps, flowcharts, and training materials. * Strong project management ...
New
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...
Knowledgeable in grant application processes ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS * Works ... Facilitates writing, editing, and preparation of high quality written scientific documents for ...
Knowledgeable in grant application processes ESSENTIAL FUNCTIONS PEOPLE ESSENTIAL FUNCTIONS * Works ... Facilitates writing, editing, and preparation of high quality written scientific documents for ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt Job Summary The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs, daily operations ...
Service Writer
Houston, TX · On-site
Service Writer Classification Exempt The Service Writer is responsible for assisting the Service Department with customer service needs, work orders, processing of equipment repairs, daily operations ...
Create diagrams, charts, and other visual aids to assist readers in understanding a product or process. Qualifications Required experience * Proven experience as a Technical Writer in an engineering ...
Create diagrams, charts, and other visual aids to assist readers in understanding a product or process. Qualifications Required experience * Proven experience as a Technical Writer in an engineering ...
Technical Writer
Houston, TX · On-site
Create diagrams, charts, and other visual aids to assist readers in understanding a product or process. Qualifications Required experience * Proven experience as a Technical Writer in an engineering ...
Technical Writer
Houston, TX · On-site
Create diagrams, charts, and other visual aids to assist readers in understanding a product or process. Qualifications Required experience * Proven experience as a Technical Writer in an engineering ...
Service Writer
$22 - $25/hr
Responsibilities include assisting customers with product inquiries, processing orders and invoices ... The Service Writer will work closely with technicians, warehouse staff, and branch teams to ensure ...
Service Writer
$22 - $25/hr
Responsibilities include assisting customers with product inquiries, processing orders and invoices ... The Service Writer will work closely with technicians, warehouse staff, and branch teams to ensure ...
Service Writer
Houston, TX · On-site
They are seeking a Service Writer / Inside Sales Coordinator to join their team in the Houston, TX ... Process invoices, purchase orders, and customer transactions accurately * Build and maintain strong ...
Service Writer
Houston, TX · On-site
They are seeking a Service Writer / Inside Sales Coordinator to join their team in the Houston, TX ... Process invoices, purchase orders, and customer transactions accurately * Build and maintain strong ...
Service Writer
Houston, TX · On-site
Process customer payments and handle necessary paperwork upon service completion. * Maintain ... Strong verbal and written communication skills. * Ability to multitask and work effectively in a ...
Service Writer
Houston, TX · On-site
Process customer payments and handle necessary paperwork upon service completion. * Maintain ... Strong verbal and written communication skills. * Ability to multitask and work effectively in a ...
Process customer payments and handle necessary paperwork upon service completion. * Maintain ... Strong verbal and written communication skills. * Ability to multitask and work effectively in a ...
Quick apply
Process customer payments and handle necessary paperwork upon service completion. * Maintain ... Strong verbal and written communication skills. * Ability to multitask and work effectively in a ...
Service Writer
Houston, TX · On-site
Process customer payments and handle necessary paperwork upon service completion. * Maintain ... Strong verbal and written communication skills. * Ability to multitask and work effectively in a ...
Service Writer
Houston, TX · On-site
Process customer payments and handle necessary paperwork upon service completion. * Maintain ... Strong verbal and written communication skills. * Ability to multitask and work effectively in a ...
Grants Writer
Houston, TX · On-site
... process to develop funds that will sustain and expand the program and administrative needs ... Grants Writing Responsibilities (40%) * Grants Reporting Responsibilities (20%) What we are looking ...
Grants Writer
Houston, TX · On-site
... process to develop funds that will sustain and expand the program and administrative needs ... Grants Writing Responsibilities (40%) * Grants Reporting Responsibilities (20%) What we are looking ...
Service Writer
Humble, TX · On-site
$8 - $15/hr
A Service Writer acts as the liaison between your dealership's customers and your service team ... Tracking and processing customer warranties and insurance Company Description When you join the ...
Quick apply
Service Writer
Humble, TX · On-site
$8 - $15/hr
A Service Writer acts as the liaison between your dealership's customers and your service team ... Tracking and processing customer warranties and insurance Company Description When you join the ...
Service Writer
Humble, TX · On-site
$8 - $15/hr
A Service Writer acts as the liaison between your dealership's customers and your service team ... Tracking and processing customer warranties and insurance Company Description When you join the ...
Quick apply
Service Writer
Humble, TX · On-site
$8 - $15/hr
A Service Writer acts as the liaison between your dealership's customers and your service team ... Tracking and processing customer warranties and insurance Company Description When you join the ...
... process to develop funds that will sustain and expand the program and administrative needs ... Grants Writing Responsibilities (40%) * Grants Reporting Responsibilities (20%) What we are looking ...
... process to develop funds that will sustain and expand the program and administrative needs ... Grants Writing Responsibilities (40%) * Grants Reporting Responsibilities (20%) What we are looking ...
... process to develop funds that will sustain and expand the program and administrative needs ... Grants Writing Responsibilities (40%) * Grants Reporting Responsibilities (20%) What we are looking ...
... process to develop funds that will sustain and expand the program and administrative needs ... Grants Writing Responsibilities (40%) * Grants Reporting Responsibilities (20%) What we are looking ...
Process Writer information
See Houston, TX salary details
$38K - $45.8K
16% of jobs
$49.3K is the 25th percentile. Wages below this are outliers.
$45.8K - $53.5K
20% of jobs
$53.5K - $61.2K
8% of jobs
The median wage is $65.1K / yr.
$61.2K - $69K
12% of jobs
$69K - $76.7K
15% of jobs
$76.7K - $84.4K
3% of jobs
$86K is the 75th percentile. Wages above this are outliers.
$84.4K - $92.2K
6% of jobs
$92.2K - $99.9K
17% of jobs
$99.9K - $107.6K
0% of jobs
$107.6K - $115.4K
0% of jobs
$115.4K - $123.1K
3% of jobs
$38K
$71.4K
$123.1K
How much do process writer jobs pay per year?
As of Aug 19, 2026, the average yearly pay for process writer in Houston, TX is $71,385.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $92,300.00 per year, depending on experience, location, and employer.
What is a process writer?
Process Writers are professionals responsible for documenting, analyzing, and improving organizational processes. They create clear and detailed documentation, such as standard operating procedures (SOPs), workflow diagrams, and process manuals, to ensure consistency and efficiency within an organization. Process Writers work closely with subject matter experts to capture accurate information and may also assist in identifying areas for process improvement. Their work helps organizations maintain quality standards, train employees, and comply with industry regulations.
What are the key skills and qualifications needed to thrive as a process writer, and why are they important?
To thrive as a Process Writer, you need strong analytical abilities, excellent written communication skills, and a background in business process documentation, often supported by a relevant degree or experience in technical writing. Familiarity with tools like Microsoft Visio, BPMN modeling software, and document management systems is typically required. Attention to detail, critical thinking, and collaboration are essential soft skills for capturing and conveying complex processes clearly. These competencies ensure that organizational procedures are accurately documented, easily understood, and effectively implemented for operational efficiency.
What are some common challenges faced by process writers when documenting complex workflows, and how can they overcome them?
Process Writers often encounter challenges such as incomplete information, rapidly changing procedures, and difficulty translating technical jargon into clear, user-friendly documentation. To overcome these, it’s important to proactively communicate with subject matter experts, regularly update documents to reflect current practices, and use visual aids like flowcharts where appropriate. Collaborating closely with team members ensures accuracy and clarity, making the documentation more effective and easier for end-users to follow.
What is the difference between Process Writer vs Technical Writer?
| Aspect | Process Writer | Technical Writer |
|---|---|---|
| Credentials | Often requires knowledge of specific processes, certifications vary | Typically requires a degree in technical communication, engineering, or related fields |
| Work Environment | Works closely with operations, manufacturing, or process teams | Works with engineering, product development, or IT teams |
| Industry Usage | Common in manufacturing, industrial, and process-driven industries | Common across technology, software, engineering, and scientific fields |
| Search & Comparison Intent | Often searched by those involved in process documentation or operations | Often searched by those seeking technical documentation or user guides |
While both roles involve documentation, Process Writers focus on documenting operational procedures and workflows within industries like manufacturing. Technical Writers create detailed technical documents, manuals, and guides across various fields. Understanding these differences helps employers and job seekers target the right skills and roles.
How to become a process writer?
To become a process writer, you typically need strong writing and communication skills, a good understanding of business processes, and experience with technical documentation. A background in fields like technical writing, operations, or related areas is beneficial, and familiarity with tools such as Microsoft Office or process mapping software can help. Earning certifications in technical writing or process management can also improve job prospects.
What are popular job titles related to Process Writer jobs in Houston, TX?
For Process Writer jobs in Houston, TX, the most frequently searched job titles are:
What job categories do people searching Process Writer jobs in Houston, TX look for?
The top searched job categories for Process Writer jobs in Houston, TX are:
Other
Medical, Life, Retirement, PTO
Re-posted 22 days ago
Gainwell Technologies rating
7.8
Based on 80 frontline employees who took The Breakroom Quiz
137th of 245 rated software companies
Job description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Gainwell Technologies is seeking a highly motivated and detail-oriented Process Writer to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, writing procedures, creating Standard Operating Procedures (SOPs) and Desk Level Procedures (DLP), and creating process maps for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices.
Your role in our mission
What we're looking for
Basic Qualifications
Preferred Qualifications
What you should expect in this role
The pay range for this position is $55,000 - $65,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
Summary
Gainwell Technologies is seeking a highly motivated and detail-oriented Process Writer to join our Customer Experience (CX) team. This role will be instrumental in documenting processes, writing procedures, creating Standard Operating Procedures (SOPs) and Desk Level Procedures (DLP), and creating process maps for all CX functional areas. The ideal candidate will work closely with Lean Six Sigma Black Belts and other team members to ensure comprehensive and standardized process documentation that aligns with best practices.
Your role in our mission
- Process Documentation: The role involves working closely with Lean Six Sigma Black Belts and CX teams to document existing processes through detailed flowcharts, process maps, and written descriptions. This includes conducting a thorough gap analysis to identify inefficiencies and suggesting improvements, ensuring that all documentation is standardized, consistent, and aligned with organizational and industry best practices.
- SOP and DLP Development: Responsibilities include writing and maintaining clear, concise, and standardized SOPs and DLPs for all CX functional areas. Regular reviews and updates of SOPs and DLPs are necessary to ensure accuracy and relevance considering process changes or new requirements. Implementing version control procedures to track changes and updates is also a key aspect.
- Quality Assurance: The role includes conducting periodic reviews and validations of process documentation to ensure it reflects actual operations and complies with operational standards. Gathering feedback from stakeholders and operational teams to refine and enhance documentation as necessary is an important responsibility.
- Documentation Standards: Developing and implementing documentation standards and best practices to ensure consistency and usability across all CX processes is required. Creating and maintaining documentation templates, tools, and resources to facilitate standardized practices is also part of the job.
- Collaboration: Working with cross-functional teams to gather information, clarify process details, and ensure comprehensive documentation is a key responsibility. Engaging with stakeholders to understand their needs and incorporating their feedback into documentation will be essential.
- Project Management, Reporting and Communication: The role involves tracking and reporting progress on documentation projects, ensuring deadlines are met and deliverables are of high quality. The Process Writer is responsible for managing documentation-related project activities, including work planning, milestone tracking, risk identification, stakeholder coordination, and escalation of issues that may impact project timelines or deliverables. Clear communication of findings, recommendations, and project updates to team members, stakeholders, and management is critical.
What we're looking for
Basic Qualifications
- Bachelor's degree in Technical Writing, Business, Communication, or related field OR equivalent combination of education and experience in technical/process writing, SOP/DLP development, and/or operational documentation.
- Knowledge management skills; involving identifying, creating, storing, and disseminating information so that it is accessible and actionable for employees and stakeholders.
- Confidence in leading Teams meetings and gaining the necessary process information from others.
- Good communication and interpersonal skills to interact and develop relationships, influencing both internal and external business units and subject matter experts.
- Microsoft Office Suite experience and proficiency, most extensively in Word (styles, templates, document control), Excel (tracking, data organization, basic formulas), PowerPoint, and SharePoint (document management, version control).
- Working knowledge of process mapping techniques, with the ability to facilitate stakeholder discussions, document current and future-state workflows, and develop process maps using Visio or similar applications.
- An analytical mindset to accurately break down and record processes.
- Ability to work as part of a team to identify and create solutions, as well as independently to manage and complete projects and tasks.
Preferred Qualifications
- Industry knowledge of Medicaid operations (Claims, Prior Authorization, Provider Enrollment, Contact Center, Mailroom).
- Demonstrated experience translating complex workflows into clear, standardized documentation (SOPs, DLPs, process maps).
- Experience with Lean Six Sigma methodologies or Lean Six Sigma Green Belt Certification is a plus.
- Demonstrated experience managing projects with multiple workstreams, including task decomposition, dependency tracking, and timeline management using project management tools (e.g., MS Project, Planner, or equivalent).
- Strong analytical and problem-solving skills with the ability to identify process gaps, evaluate alternatives, and recommend effective solutions.
- Proficiency in personal computer and business software applications, including Microsoft Office Suite and other business productivity tools.
What you should expect in this role
- Remote position (US only)
- Opportunities to travel through your work (0-10%)
- Video cameras must be used during all interviews, as well as during the initial week of orientation
- The deadline to submit applications for this posting is 8/30/2026
The pay range for this position is $55,000 - $65,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
What Gainwell Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Gainwell Technologies
Sourced by ZipRecruiter
With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Irving, TX, US