Process Server Manager Jobs in Manhattan, NY (NOW HIRING)

Momofuku

Momofuku was founded by chef David Chang in 2004 with the opening of Momofuku Noodle Bar in New York City. Credited with “the rise of contemporary Asian American cuisine” by the New York Times and named the “most important restaurant in America” by Bon Appétit magazine, Momofuku has restaurants in the New York, Los Angeles, and Las Vegas as well as Momofuku Goods, a line of restaurant-grade products for home cooks.

About Kabawa

Kabawa and Bar Kabawa are projects from Chef Paul Carmichael and Momofuku. They are dedicated to celebrating Caribbean culture in the East Village and reflect Chef Paul’s culinary journey.

The Momofuku Server embodies a warm sense of hospitality and our core values to our guests. Servers guide our guests through the Momofuku experience. Momofuku Servers provide service that is knowledgeable, approachable, efficient, and energetic while upholding company standards.

Compensation Band: $11.35 per hour plus applicable tips

Why Momofuku?

At Momofuku, we value our team members and make it a priority to offer competitive compensation packages that encourage longevity with the company and long-term growth. We offer competitive pay and a comprehensive benefits package, including vision/dental/medical, 401k, paid time off, flexible spending account, employee assistance program, and dining discounts, plus more after required wait periods. We encourage our team members to grow and learn, and offer many opportunities for personal and career development.

Responsibilities

• Oversee and guide guest’s complete restaurant experience
• Provide knowledgeable, approachable, efficient, and energetic service at all times
• Maintain full menu knowledge for both food and beverage items, including all allergen information
• Adhere to all company service standards and protocols
• Utilize the POS system correctly for order entry and payment processing
• Ensure proper table maintenance, including water service, pre-bussing, etc.
• Stock and prepare service-related items
• Run food from kitchen to tables
• Perform tableside service should it apply
• Maintain professional and warm guest communications
• Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
• Engage management for any escalated guest situations
• Adhere to Momofuku's Cleaning and sanitation SOPs
• Additional service and/or operational tasks as determined by manager
• Adhere to grooming and dress code standards
• Assist teammates to anticipate all other FOH needs
• Handle a high-volume section
• Perform service quickly and efficiently without compromising the guest experience 
• Complete all assigned opening and closing duties 
• Maintain current menu knowledge and up to date on any menu or beverage updates
• Speak and answer questions at pre-service from the Managers and Chefs
• Perform well on any quizzing or testing provided by Restaurant Leadership

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• minimum 2 years in an upscale, fast paced, high volume restaurant 
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Able to work in a standing/walking position for long periods of time
• Available to work nights, holidays and long days as necessary
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment
• Strong salesmanship skills 

Preferred Qualifications

• 2+ years of experience as a Server, Captain, or related role in a restaurant with a comparable service style and/or cuisine.
• Ability to train new Servers in all aspects and responsibilities of the role
• A proven track record of dependability and a continuous focus on learning and development

Physical Demands

The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, sitting, standing, for 10 to 12 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.

The duties of this position may change from time to time. Momofuku reserves the right to add or delete duties and responsibilities at the discretion of Momofuku or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Momofuku is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, color, creed, religion, gender (including gender identity or expression), pregnancy, childbirth or related medical conditions, sexual orientation, marital status, domestic violence, sexual violence or stalking victim status, ancestry, national origin, alienage or citizenship, age, disability, military or veteran status, genetic information or predisposing genetic characteristic, or other protected status.