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Process Optimization Manager Jobs in Kentucky (NOW HIRING)

Equifax, Inc.

Customer Success Manager

Louisville, KY · On-site

Product & Process Optimization * Product Influence: Champion the voice of the customer to inform ... Risk Management: Act as the primary communicator during major incidents, providing timely updates ...

Equifax

Customer Success Manager

Louisville, KY · On-site

Product & Process Optimization * Product Influence: Champion the voice of the customer to inform ... Risk Management: Act as the primary communicator during major incidents, providing timely updates ...

KCO Resource Management

Plant Manager

Lexington, KY

$140K - $160K/yr

Support capital projects, equipment installations, and process optimization efforts.Develop standardized work and sustainable operating procedures that support future growth.Manage plant performance ...

KCO Resource Management

Plant Manager

Lexington, KY · On-site

Support capital projects, equipment installations, and process optimization efforts. * Develop standardized work and sustainable operating procedures that support future growth. * Manage plant ...

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Process Optimization Manager information

See Kentucky salary details

$29.5K

$88.4K

$144.6K

How much do process optimization manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for process optimization manager in Kentucky is $88,358.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,200.00 and $112,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a process optimization manager?

To thrive as a Process Optimization Manager, you need expertise in process improvement methodologies (such as Lean or Six Sigma), analytical problem-solving skills, and a relevant degree in engineering, business, or operations management. Familiarity with data analysis tools (like Excel, Minitab, or Tableau) and relevant certifications (such as Six Sigma Green or Black Belt) are typically expected. Strong communication, leadership, and change management abilities help drive cross-functional collaboration and gain buy-in for process changes. These skills and qualities are crucial for identifying inefficiencies, implementing sustainable improvements, and achieving organizational goals.

What does a process optimization manager do?

A process optimization manager analyzes and improves business processes to increase efficiency, reduce costs, and enhance quality. They use tools like data analysis, workflow mapping, and lean or Six Sigma methodologies to identify areas for improvement and implement solutions, often collaborating with cross-functional teams. Strong analytical skills and knowledge of process improvement techniques are essential for this role.

What is a process optimization manager?

Process Optimization Managers are professionals who analyze, improve, and streamline business processes to increase efficiency, reduce costs, and enhance overall organizational performance. They use data-driven approaches to identify bottlenecks and implement best practices or new technologies. Their role often involves collaborating with various departments, managing change initiatives, and ensuring continuous improvement across operations. Strong analytical, project management, and communication skills are essential for success in this position.

What are some common challenges process optimization managers face when implementing new process improvements?

Process Optimization Managers often encounter resistance to change from team members who are accustomed to established workflows. Balancing stakeholder expectations while ensuring that improvements align with organizational goals can be challenging. Additionally, gathering and analyzing accurate data to identify bottlenecks requires strong collaboration with cross-functional teams. Successfully navigating these challenges involves clear communication, fostering a culture of continuous improvement, and providing adequate training and support during transitions.

What are popular job titles related to Process Optimization Manager jobs in Kentucky?

For Process Optimization Manager jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Process Optimization Manager jobs in Kentucky look for?

The top searched job categories for Process Optimization Manager jobs in Kentucky are:

What cities in Kentucky are hiring for Process Optimization Manager jobs?

Cities in Kentucky with the most Process Optimization Manager job openings:

Process Optimization Manager jobs near you
Infographic showing various Process Optimization Manager job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $88,358 per year, or $42.5 per hour.

Customer Success Manager

Equifax, Inc.

Louisville, KY • On-site

Full-time

Medical, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Equifax rating

7.8

Company rating: 7.8 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.
Equifax Workforce Solutions' Public Safety vertical delivers breakthrough technology powered by data and analytics capabilities to reduce people-based risk, mitigate fraud and meet compliance mandates. As the nation's most comprehensive and trusted source of risk and criminal justice intelligence, we offer timely, reliable insights through vertical partners on AI-driven, SaaS-based cloud architecture. We enable commercial enterprises and government agencies to build trust and safety while improving operational efficiencies.
The Customer Success Manager is the trusted partner responsible for maximizing customer value and driving account retention within an assigned portfolio of clients across their entire experience lifecycle. This role is laser-focused on building deep, high-level relationships, leading all contract renewal strategies, and ensuring customers realize the full, expected value from their Equifax solutions. Leveraging the Four Pillars of Success-Strategic Customer Engagement, Product & Process Optimization, High-Impact Internal Collaboration, and Customer Relationship & Growth Strategy-this role ensures customers achieve their long-term business objectives.
Our ideal candidate will thrive in a hybrid work environment, splitting their time between our Louisville, KY office (Monday, Tuesday, Wednesday, and Thursday) and remote work (Friday).
What you'll do:
Strategic Customer Engagement
  • Consultative Partnership: Serve as the primary trusted advisor and advocate for key client stakeholders, ensuring long-term success, strategic alignment, and maximum value realization from Equifax solutions.
  • Value Delivery & Retention: Proactively monitor and maintain customer health, leading executive service reviews (QBRs/ABRs) to quantify realized business value and drive adoption, usage, and net retention.
  • Strategic Liaison: Act as the high-level point of contact for complex issues, providing clients transparency on the status of issues/requests and translating customer needs into technical requirements for internal teams.
  • Onboarding Awareness: Participate in the implementation process solely to build foundational relationships and ensure a seamless hand-off to the post-implementation phase (implementation team manages project execution).

Customer Relationship & Growth Strategy (Retention & Expansion)
  • Contract Renewal Ownership: Own the full strategic contract renewal cycle for the assigned portfolio, developing data-backed retention strategies and utilizing relationship health indicators to drive successful deal closure.
  • Account Growth: Actively identify and position opportunities for product penetration and expansion, working with Account Executives (AEs) using strategic account planning frameworks (e.g., GOST) to drive growth.
  • Business Acquisition Support: Provide critical customer context and data to assist in the development of Request for Proposal (RFP) responses and support the broader sales organization.

Product & Process Optimization
  • Product Influence: Champion the voice of the customer to inform product roadmaps, coordinate internal Center of Excellence (COE) teams, and drive enhancement prioritization based on documented user needs.
  • Customer Enablement: Educate clients on the business value of solutions and deliver comprehensive training and subject matter expertise, including periodic travel for on-site customer training sessions and conferences.
  • Support Translation: Drive customer advocacy in resolving issues and serve as the strategic liaison for complex support tickets, translating technical issues and solutions to drive long-term process improvements.

High-Impact Internal Collaboration
  • Internal Advocacy: Serve as a subject matter expert, acting as the connecting thread for internal teams with the customer and advocating for the customer's best interests in cross-functional meetings (Product, Engineering, Sales).
  • Risk Management: Act as the primary communicator during major incidents, providing timely updates, delivering Root Cause Analyses (RCAs), and representing the customer's interests during system migrations and major projects.

What experience you need:
  • 5+ years of experience in Customer Success, Account Management, or a Strategic Consulting role (required) within the SaaS or Public Sector technology space (preferred).
  • Proven track record of managing and successfully renewing multi-year, large-scale enterprise contracts, demonstrating strong financial acumen in retention.
  • Demonstrated experience in developing and delivering data-driven business reviews (QBRs/ABRs) and value presentations to executive-level stakeholders.
  • Expertise in leveraging CRM systems (e.g., Salesforce) for account planning, forecasting, and tracking customer health metrics.
  • Experience working with complex, multi-divisional, multi-geographical customers.
  • Bachelor's degree in a related discipline or equivalent experience.
  • Ability to travel periodically for client meetings, business reviews, conferences, and training events.
  • Ability to travel up to 25%.

What could set you apart:
  • Exceptional ability to communicate and foster positive business relationships.
  • Experience operating within the Public Safety or Government sector.
  • Demonstrated experience in strategic account planning, value realization, and adopting structured methodologies to drive customer outcomes.
  • A background in product management or technical consulting, enabling strong translation between customer needs and technical teams.
  • Ability to establish milestones and keep all team members on task; strong project management skills.
  • Self-driven, proactive, and a bias for action.

#LI-JD1
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!
Primary Location:
USA-KY-Louisville
Function:
Function - Sales and Account Management
Schedule:
Full time

What Equifax employees say

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About Equifax

Sourced by ZipRecruiter

As a global data, analytics, and technology company, we play an essential role in the economy by helping companies in diverse industries such as automotive, communications, utilities, financial services, fintech, healthcare, insurance, mortgage, professional services, retail, e-commerce, and government agencies, make critical decisions with greater confidence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

Year founded

1899

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