Process Improvement Project Manager Jobs in Bend, OR

Description

POSITION: Full-time IT Project Manager

PRIMARY FUNCTION: The IT Project Manager is responsible for leading the discovery, prioritization, planning, governance, and delivery of technology-enabled business solutions that improve operational efficiency, employee experience, and organizational effectiveness. This role serves as the primary liaison between business stakeholders and technical resources, ensuring initiatives are aligned with strategic priorities, delivered on schedule, and produce measurable business outcomes.

The IT Project Manager brings structure to complex and ambiguous problems, facilitates stakeholder alignment, develops actionable roadmaps, and drives execution across a portfolio of technology and process improvement initiatives.

This position will help establish the operating rhythm for a newly formed team focused on delivering applications and process improvements for the organization. The successful candidate will play a key role in identifying opportunities, aligning stakeholders, and guiding solutions from concept through deployment.

EXPERIENCE:

• 3-5 years of project management, program management, technical delivery, or business transformation experience required
• Experience leading initiatives involving both technical and business stakeholders
• Experience facilitating requirements discovery, prioritization, and roadmap development preferred

REQUIRED SKILLS:

• Demonstrated ability to lead cross-functional technology initiatives involving technical and business stakeholders
• Strong facilitation, discovery, and stakeholder management skills
• Ability to bring structure to ambiguous business problems
• Experience prioritizing competing initiatives and managing delivery roadmaps
• Strong written and verbal communication skills
• Effective risk, issue, dependency, and decision management skills
• Ability to influence without direct authority
• Strong organizational and time management skills

Preferred Qualification:

• Experience with Azure DevOps, Planner, Jira, or similar tools
• Experience facilitating Agile or iterative delivery teams
• Experience building and maintaining project or product roadmaps
• Experience leading business process improvement initiatives
• Experience working with software development, cloud, or technology teams
• Familiarity with Azure DevOps, Microsoft Planner, Jira, or similar tools
• Experience supporting digital transformation, workflow automation, or application delivery initiatives

What success looks like in the first 90 days

A successful candidate will be able to quickly establish stakeholder relationships, build structure around competing priorities, create visibility into technology initiatives, and help guide high-value opportunities from discovery through implementation.

First 30 days

• Build relationships with key stakeholders across Operations, Contact Center, and IT.
• Learn existing business processes, organizational priorities, and technology initiatives.
• Establish a discovery framework, stakeholder engagement plan, and delivery cadence.
• Develop an initial inventory of improvement opportunities and business needs.

First 60 days

• Lead discovery sessions to identify high-value opportunities for process improvement and technology solutions.
• Build and maintain a prioritized initiative backlog and roadmap.
• Facilitate stakeholder alignment around priorities, scope, and business outcomes.
• Establish governance processes for intake, prioritization, risk management, and status reporting.

First 90 days

• Transition the team from discovery into delivery planning and execution.
• Define success metrics and implementation plans for priority initiatives.
• Launch or begin implementation of the first approved solution or process improvement.
• Deliver clear executive-level visibility into progress, risks, dependencies, and expected business value.

EDUCATION: (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g., information technology certifications in lieu of a degree). 

STARTING SALARY: Depending on Experience

BENEFITS: Medical, Dental, Vision, Life/Disability/AD&D, EAP, Aflac, 401k with Matching, Paid Vacation/Sick/Personal, Paid Volunteer Hours

STARTING DATE: Immediately

WORK LOCATION: Administration Building

Requirements

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Speaking on the telephone approximately 10% percent of workday. May need to shovel snow occasionally outside the office to clear sidewalks, etc.

Continuous sitting, standing, talking, and listening for extended periods of time, use of hands in repetitive tasks such as typing and writing, speaking, and hearing for interaction with members and coworkers, clarity of vision at 20 inches or less for processing of member transactions and computer usage, and memory demands in recalling Credit Union policies, services, and state and federal regulations. Occasional lifting up to 35 pounds to move supplies or office equipment, bending, squatting, or kneeling to reach supplies on ground level, reaching above shoulder level to reach supplies overhead. Able to push with dolly up to 250 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee works in an office environment. The noise level in the work environment is average and is impacted by computers, printers, scanners, phones, and other surrounding conversations. The credit union is located in Central Oregon and weather during the winter may impact travel. Seasonal fires may impact air quality.

AAP/EEO Statement

Mid Oregon Credit Union is committed to building a diverse and inclusive organization, provide equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Mid Oregon Credit Union believes that each employee makes a significant contribution to our success. This position description is designed to outline primary duties, qualifications, and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.

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