Process Improvement Manager Jobs in Detroit, MI (NOW HIRING)

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.

Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

As a Senior Process Engineer, you will play a key role in supporting initiatives to optimize operational efficiency, enhance customer satisfaction, and drive continuous improvement at Stellantis Financial Services. You will be responsible for identifying, designing, and implementing process enhancements that align with business objectives and regulatory requirements.

• Facilitate cross-functional teams in process improvement projects using Kaizen, Design Thinking, Lean, Six Sigma, and other methodologies.
• Consult with business leaders and define issues with recommendations to improve current state.
• Manage complex initiatives, timelines, budgets, and deliverables to ensure successful outcomes.
• Lead the Process Engineering Framework roadmap, including routines, standards and enterprise process management system.
• Lead the enterprise process management system implementation including but not limited to, enterprise process taxonomy, process migration and training.
• Partner with various departments, including operations, compliance, IT, and customer service, to understand challenges and develop solutions.
• Build relationships with internal and external stakeholders to foster a culture of continuous improvement.
• Ensure processes comply with financial regulations and industry standards.
• Collaborate with compliance and risk management teams to identify controls and mitigate potential risks.
• Drive organizational change by identifying root causes, implementing improvements and communicating benefits effectively.
• Provide training and support to teams to ensure successful adoption of new processes.
• Evaluate and recommend technology solutions to automate and enhance processes.
• Work closely with IT to integrate technology into process improvement initiatives.
• All other duties assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 7 years experience in the following related functions: Process management experience in Operations, Finance or Regulatory.

• Bachelor's degree in Business, Finance, Operations Management, or a related field.

• Expertise in Lean Six Sigma (Green/Black Belt certification preferred), and other process improvement methodologies.
• Strong analytical skills with experience in data analysis and performance measurement.
• Proven ability to lead cross-functional teams and manage complex projects.
• Excellent communication, presentation, and stakeholder management skills.
• Familiarity with financial services regulations and compliance requirements.
• Proficiency in process modeling tools and technology platforms (e.g., BPM, RPA).
• Travel 0-10% as required on an as needed basis.
• Must have reliable transportation and live within a commutable distance to one of the following cities:
  • Atlanta, GA
  • Dallas, TX
  • Detroit, MI
  • Houston, TX
  • Phoenix, AZ

• Process Management certification preferred; Lean Six Sigma, Design for Six Sigma (DFSS), and Design Thinking certifications strongly desired.
• Strong strategic thinking and problem-solving skills with the ability to identify and implement process improvement opportunities.
• Proven experience facilitating process improvement events, workshops, and cross-functional initiatives that drive operational excellence.
• Ability to effectively navigate ambiguity, assess complex situations, and make sound business decisions.
• Results-oriented mindset with a demonstrated focus on achieving measurable outcomes and sustainable improvements.
• Adaptable and effective in fast-paced, highly regulated environments, with strong collaboration and stakeholder management skills.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand, walk, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This position requires the ability to work various shifts to accommodate business needs. Typically, between the hours of 8:00 AM and 6:00 PM Monday through Friday and on weekends as needed.

Stellantis Financial Services, Inc. (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status.

Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.

An applicant must be authorized to work in the United States to be eligible for this position. Stellantis Financial Services, Inc. will not sponsor applicants for work visas of any type for this position.