Process Coordinator Jobs in High Point, NC (NOW HIRING)

Location: Greensboro, NC

Department: Operations/Warehouse

Reports To: Warehouse Manager

Join DecisionPoint Technologies

DecisionPoint Technologies is a leading provider of enterprise mobility, RFID, IoT, and supply chain technology solutions that help organizations optimize operations, improve productivity, and gain real-time visibility across their businesses. We partner with some of the world's leading technology manufacturers to deliver innovative solutions that make an impact across industries, including retail, healthcare, transportation, manufacturing, and government.

At DecisionPoint, our employees are the foundation of our success. We foster a collaborative, customer-focused culture where innovation, accountability, and continuous improvement are valued. Whether you're supporting customers, engineering solutions, or ensuring operational excellence, every team member plays an important role in delivering exceptional results.

What You'll Enjoy

Eligible employees may participate in a comprehensive benefits package designed to support their health, financial well-being, and work-life balance, including:

• Medical, Dental, and Vision Insurance 
• 401(k) with Company Match 
• Paid Time Off (PTO) 
• Company-Paid Holidays 
• Short-Term and Long-Term Disability Insurance 
• Life Insurance 
• Employee Assistance Program (EAP) 
• Professional development and growth opportunities 
• Collaborative and team-oriented work environment

DecisionPoint Technologies is seeking a highly organized, detail-oriented Shipping Coordinator to oversee and execute day-to-day shipping and logistics operations in our warehouse. This position plays a critical role in ensuring customer orders, project shipments, inventory transfers, and return materials are shipped accurately, efficiently, and on schedule. The ideal candidate thrives in a fast-paced warehouse environment, enjoys coordinating multiple priorities, and is passionate about delivering excellent service while maintaining operational excellence.

What You'll Do

• Coordinate all outbound shipments, including order prioritization, carrier selection, scheduling, and shipment documentation. 
• Serve as the primary point of contact for shipping-related communication between Operations, Customer Service, Sales, Service teams, and transportation partners. 
• Ensure customer orders, RMAs, inventory transfers, and project shipments are processed accurately and shipped on time. 
• Monitor shipment status, proactively resolve delays, and communicate updates to internal stakeholders. 
• Review shipping documentation including bills of lading, packing lists, freight paperwork, and international shipping documents. 
• Maintain compliance with domestic and international shipping regulations, customs requirements, and hazardous material guidelines when applicable. 
• Maintain accurate shipment and inventory records using NetSuite, IntelliTrack, and other warehouse management systems. 
• Support inbound receiving activities, including shipment verification and inventory updates. 
• Coordinate shipping supplies, packaging materials, and inventory needed for daily operations. 
• Assist with inventory cycle counts, audits, and inventory reconciliation. 
• Train and support Shipping Clerks and warehouse team members on shipping procedures and standard operating practices. 
• Partner with the Warehouse Manager to improve shipping processes, reduce costs, increase efficiency, and maintain safety and quality standards. 
• Support large customer deployment projects requiring coordinated logistics and shipment planning.

Key Performance Indicators (KPIs)

• Shipping Accuracy: 99.8%+
• On-Time Shipment      Performance: 98%+
• Documentation Accuracy: 100%
• Carrier Compliance: 100%
• Shipping Exception      Resolution: Within 24 hours
• Customer Shipping Defect Rate: <0.5% 

What We're Looking For

• High School Diploma or GED required

Experience

• 2 - 5 years of experience in shipping, logistics coordination, warehouse operations, transportation, or distribution. 
• Strong knowledge of outbound shipping processes, carrier coordination, and freight documentation. 
• Working knowledge of domestic and international shipping regulations. 
• Experience using ERP or warehouse management systems such as NetSuite, IntelliTrack, or similar platforms. 
• Strong organizational skills with the ability to prioritize multiple shipments and deadlines. 
• Excellent problem-solving and decision-making abilities. 
• Strong communication and teamwork skills. 
• Ability to train team members and reinforce standardized processes. 
• Proficiency with Microsoft Office, including Outlook and Excel. 

• Experience in a high-volume warehouse or distribution environment. 
• Experience supporting project-based logistics or customer deployment projects. 
• Knowledge of freight optimization and shipping cost management. 
• Forklift certification or willingness to obtain certification (preferred). 
• Accountability
• Attention to Detail
• Customer focus
• Good written and verbal communication 
• Problem Solving
• Continuous Improvement
• Sense of Urgency

Work Environment

This position is based at our Greensboro, NC warehouse and includes both warehouse floor and office responsibilities. Standard business hours are generally Monday through Friday, 8:00 a.m. to 5:00 p.m.; however, occasional overtime or schedule flexibility may be required to meet customer demands and shipping deadlines.

Physical Requirements

This position requires regular work within an active warehouse environment.

Employees must be able to:

• Stand and walk for extended periods throughout the workday and work with varying warehouse temperatures.
• Frequently bend, stoop, kneel, squat, reach, and climb short ladders or step stools. 
• Regularly move throughout the warehouse to inspect, verify, and coordinate shipments. 
• Lift, carry, push, and pull packages and shipping materials weighing up to 50 pounds, with or without reasonable accommodation. 
• Frequently use hands and arms to package products, apply shipping labels, operate scanners, palletize shipments, and handle warehouse equipment. 
• Operate computers, barcode scanners, printers, and shipping systems. 
• Work safely around forklifts, pallet jacks, carts, and other warehouse equipment while following all established safety procedures.

Why DecisionPoint?

At DecisionPoint Technologies, we believe operational excellence starts with exceptional people. If you're looking for a career where your organizational skills, logistics expertise, and commitment to customer satisfaction make a measurable impact every day, we'd love to hear from you.

Equal Employment Opportunity

DecisionPoint Technologies is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.