Process Assistant Jobs in Boston, MA (NOW HIRING)

Description

Who is Gather Health?

We are a new and growing healthcare organization with a unique and innovative approach to healthcare. Our mission is to improve lives and communities through socially supported primary care for older adults. Our innovative business model allows our clinicians to treat the whole patient - not just their clinical needs. We do this by having a dedicated care team that supports our clinicians by addressing our patients' social determinants of health and providing the highest quality of service possible. Our ultimate vision is creating generational health and equity for communities across the country, one patient at a time.

What are the duties of the Medical Assistant?

The Medical Assistant will be part of the care-team which consists of physicians, advanced practice providers, medical technicians, and patient liaisons. The MA position has been newly created to support the growing panel of patients for our clinic - the individual will be responsible for ensuring a seamless flow during each visit, with duties including but not limited to the following:

Prepare exam rooms prior to each patient appointment

Room patient and perform necessary clinical skills including manual vital signs, phlebotomy, EKG, and point of care testing (UAs, INRs, respiratory swabs, etc.)

Properly label and coordinate specimen pick up from lab and perform in house lab quality maintenance

Maintain inventory and supplies with necessary items and assist with the re-ordering process

Assist with tasks such as follow-up phone calls for clinical check ins, lab results, obtaining necessary patient records, and other administrative needs (15-25% of time)

Provide high quality customer service to each patient and ensuring a smooth flow of events throughout their appointments

Utilize EHR to review patient appointments, charts, and document notes

Additional Duties as assigned

What are the traits and characteristics of the ideal candidate most likely to succeed?

Compassionate - gets genuine joy from helping others

Friendly - people enjoy their company

Positive - sees glass as is half full vs. half empty

Organized - manages time effectively and operates efficiently

Reliable - takes responsibilities seriously and don't like to let people down

Requirements

What are the requirements for this position?

High school diploma or G.E.D.

Minimum of two years' experience working as an MA in a comparable setting

Experience using an EHR

Ability to work physically in a clinic setting Monday through Friday from 8am to 5pm

Strong interpersonal and communication skills

Ability to work for any employer in the United States

What are the preferred skills or experience?

Ability to work physically in a clinic setting Monday through Friday from 8am to 5pm

Ability to read and understand written materials such as patient charts, policy manuals, etc.

Ability to collaborate with multiple departments including Providers, clinical, and operations staff

Strong organizational and time management skills

Excellent verbal and written communication skills

Phlebotomy experience

Bilingual Spanish/English

Why should I join Gather Health?

We are committed to supporting every aspect of your life by offering a total rewards package designed to support your health, financial security, and work-life balance:

• Health: Comprehensive medical, dental, and vision with day-one eligibility
• Protection: Company-paid Life, Short-Term, and Long-Term Disability insurance
• Retirement: 401(k) with company match and immediate vesting
• Time Off: Generous PTO that increases with tenure and 11 paid company holidays
• Wellness: Employee Assistance Program (EAP) and supplemental benefit options

Gather Health is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law.