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Problem Resolution Manager Jobs in Utah (NOW HIRING)

Conservice

Disconnect Resolution Specialist PT

Logan, UT · On-site

$15.75/hr

Disconnect Resolution Specialist PT Department: Synergy Location: Logan UT, In Office or Hybrid (In ... why" behind the problem and resolve the issue * Able to effectively manage time and prioritize ...

Wyetech

System Administrator 2

Bluffdale, UT · On-site

$42.42 - $104.64/hr

Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...

Wyetech

System Administrator 3

Bluffdale, UT · On-site

$49.25 - $118.30/hr

Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...

Wyetech

System Administrator 3

Bluffdale, UT · On-site

$49.25 - $118.30/hr

Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...

Wyetech

System Administrator 2

Bluffdale, UT · On-site

$100 - $125/hr

Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...

Wyetech

System Administrator 3

Bluffdale, UT · On-site

$100 - $125/hr

Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...

Wyetech

System Administrator 3

Bluffdale, UT · On-site

Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...

Wyetech

System Administrator 2

Bluffdale, UT · On-site

$42.42 - $104.64/hr

Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client ...

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All JobsProblem Resolution JobsProblem Resolution Manager JobsProblem Resolution Manager Jobs in Utah

Disconnect Resolution Specialist PT

Logan, UT • On-site

Conservice
Utilities • 1 - 5K employees
Learn more about Conserviceexternal

$15.75/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Conservice rating

7.2

Company rating: 7.2 out of 10

Based on 60 frontline employees who took The Breakroom Quiz

39th of 53 rated energy and utility

Job description

Disconnect Resolution Specialist PT
Department: Synergy
Location: Logan UT, In Office or Hybrid (In office Tuesday, Wednesday, and Thursday)
Schedule: Monday - Friday 3 pm - 7 pm or 4 pm - 8 pm MT
Wage: $15.75 per hour plus a performance-based tier system
Overview
Disconnect Resolution Specialist research disconnect notices and work to restore utility services. Disconnected services often cause past due balances and sometimes collection invoices. You are responsible to collaborate with the appropriate party to resolve these issues and make necessary payments to re-establish utilities. Your efforts will foster client relations as their accounts remain active and in good-standing.
Responsibilities
  • Coordinate with utility providers, collection agencies and team members to research disconnected accounts
  • Scan disconnect notices and link them to the appropriate account in the Conservice database
  • Prioritize urgent disconnect notices and resolve them quickly
  • Make payments to restore utility services
  • Medium phone usage-up to 30-50% of work day making outbound calls to providers.

Qualifications
  • Attention to detail
  • Self motivated to find the "why" behind the problem and resolve the issue
  • Able to effectively manage time and prioritize workload
  • Clear and professional written and verbal communication
  • Able to develop collaborative relationships with team members
  • Self-motivated to produce quality work

Education & Experience
  • High school diploma or equivalent

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