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Problem Resolution Coordinator Jobs in Phoenix, AZ

Jimmy Jazz

Account Manager

Goodyear, AZ · On-site

$65K - $85K/yr

Account Operations & Logistics Coordination * Manage day-to-day account execution, including orders ... Problem Resolution & Continuous Improvement * Proactively identify and resolve client, inventory ...

Socket.dev

Mechanical Project Coordinator

Chandler, AZ · On-site

Monitor open issues and follow up with relevant project stakeholders to support timely resolution ... Strong problem-solving and critical-thinking skills. * Ability to work collaboratively as part of a ...

Traylor Bros. Inc.

BIM Coordinator

Tempe, AZ

... and problem solvers. The project will involve the use of a lower reservoir and the creation of an ... Perform clash detection and coordinate resolution meetings using BIM coordination software.

United Site Services

Lead Ops Coordinator

Phoenix, AZ · On-site

Keep Operations Manager updated on issues and resolution of issues * Support technicians ... Decision Making and Problem Solving Physical Requirements * Sit while answering phones or reply to ...

United Site Services

Lead Ops Coordinator

Phoenix, AZ · On-site

Keep Operations Manager updated on issues and resolution of issues * Support technicians ... Decision Making and Problem Solving Physical Requirements * Sit while answering phones or reply to ...

Strategic Mission Critical

BIM Coordinator

Phoenix, AZ · On-site

$65K - $90K/yr

Support coordination workflows and assist with basic clash detection/resolution efforts * Help ... Strong attention to detail and problem-solving abilities * Ability to manage multiple priorities ...

Century Complete

Construction Manager

Avondale, AZ · On-site

The Construction Manager 1 is responsible for providing technical expertise in coordinating all ... Ability to train trade contractors on construction techniques and field problem resolution.

TDIndustries

Client Success Coordinator

Phoenix, AZ · On-site

$18 - $24.25/hr

Serve as the day-to-day contact for routine service requests, updates, and issue resolution ... Customer-focused mindset with a proactive approach to problem-solving. * Ability to manage multiple ...

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Problem Resolution Coordinator information

See Phoenix, AZ salary details

$10

$23

$44

How much do problem resolution coordinator jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for problem resolution coordinator in Phoenix, AZ is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $25.77 per hour, depending on experience, location, and employer.

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

Account Manager

Goodyear, AZ • On-site

Jimmy Jazz
Apparel and Accessories Stores • 1 - 5K employees
Learn more about Jimmy Jazzexternal

$65K - $85K/yr

Other

Posted 8 days ago

Key responsibilities

  • Serve as the primary point of contact for assigned clients and develop strong, long-lasting client relationships.

  • Manage day-to-day account execution, including orders, inventory, shipments, returns, and operational issues.

  • Develop, monitor, and report key performance indicators (KPIs) for assigned accounts and prepare related reports.

Job description

  • Location 975 South 143rd Avenue,Goodyear, AZ, 85338,United States
  • Base Pay $65,000.00 - $85,000.00 / Year
  • Job Category Customer Service
  • Relocation Expense Covered No
  • Employee Type FT Exempt
Summary

We are seeking an experienced and dynamic Account Manager to join our team. The Account Manager will play a crucial role in maintaining our customer base, fostering strong client relationships, and ensuring the highest level of satisfaction. This position is ideal for individuals with a strong understanding of logistics, exceptional interpersonal skills, and a passion for delivering top-notch service.

Key Responsibilities
  • Client Relationship Management
    • Serve as the primary point of contact for assigned clients.
    • Develop and maintain strong, long-lasting client relationships.
    • Lead regular client communication, account reviews, and issue-resolution discussions.
    • Proactively communicate account status, risks, opportunities, and recommended solutions.
    • Success is measured by: client satisfaction, retention rates, response time, and quality of relationship feedback.
  • Account Operations & Logistics Coordination
    • Manage day-to-day account execution, including orders, inventory, production priorities, shipments, returns, and operational issues through completion.
    • Partner cross-functionally to ensure client requirements are executed accurately and on time.
    • Clearly communicate client requirements internally and elevate potential risks as needed.
    • Success is measured by: on-time and accurate execution, fulfillment accuracy, inventory accuracy, and reduction in operational exceptions.
  • Performance Management & Reporting
    • Develop, monitor, and report key performance indicators (KPIs) for assigned accounts.
    • Prepare regular client and management reporting covering inventory, orders, shipments, returns, service performance, and other account activity.
    • Maintain accurate client records, account documentation, SOPs, and reporting requirements.
    • Analyze account performance and provide data-driven recommendations to improve service, efficiency, and cost-effectiveness.
    • Success is measured by: KPI accuracy, reporting timeliness, data accuracy, and measurable performance improvements.
  • Prepare, review, and validate client billing to ensure services performed are accurately captured and aligned with pricing agreements.
  • Research and resolve billing inquiries, discrepancies, credits, and missing or inaccurate billable activity.
  • Support new client onboarding, account setup, implementation, testing, and stabilization as needed.
  • Success is measured by: billing accuracy, timely invoicing, reduced billing disputes, and successful account implementations.
  • Problem Resolution & Continuous Improvement
    • Proactively identify and resolve client, inventory, order, system, transportation, and operational issues.
    • Investigate root causes, coordinate corrective actions, and follow issues through final resolution.
    • Identify recurring issues and recommend process improvements that increase efficiency, visibility, and service quality.
    • Support development and maintenance of SOPs and repeatable account workflows.
    • Success is measured by: resolution time, reduction in recurring issues, process improvements, and minimized client impact.
Qualifications & Experience
  • Must be onsite in Goodyear, AZ
  • Schedule Requirements: 6:00AM – 2:45PM
  • 5+ years of experience in account management, customer service, logistics, 3PL, warehousing, distribution, fulfillment, or a related field.
  • Strong knowledge of 3PL operations, including inventory management, order fulfillment, shipping, transportation, and returns.
  • Proven ability to manage client accounts and coordinate across multiple operational departments.
  • Excellent written and verbal communication, relationship management, and problem-solving skills.
  • Strong organizational and analytical skills with the ability to manage multiple priorities and deadlines.
  • Proficiency in Microsoft Office, including Excel, and experience working with WMS, ERP, CRM, or similar systems.
  • Ability to analyze operational data, identify issues, and make data-driven decisions.
  • Proactive, results-oriented mindset with a strong sense of account ownership.
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