Problem Resolution Clerk Jobs in Florida (NOW HIRING)

Requisition No: 882018 

Agency: Highway Safety and Motor Vehicle

Working Title: OPS CLERK - 76808885

 Pay Plan: Temp

Position Number: 76808885 

Salary:  $20.00 Hourly 

Posting Closing Date: 09/06/2026 

Total Compensation Estimator Tool

OFFICE OF GENERAL COUNSEL

BUREAU OF ADMINISTRATIVE REVIEWS

*Other Personal Services (OPS) Opportunity*  

*This position works 20 hours per week*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position.

 Contact Person: Samantha Simpkins, SamanthaSimpkins@flhsmv.gov

The Organization

At the Florida Department of Highway Safety and Motor Vehicles (FLHSMV), our vision is: A Safer Florida.  We impact the lives of nearly every Floridian as well as many visitors to our state.  Our mission is to provide highway safety and security to all of these individuals through excellence in service, education, and enforcement. 

The Bureau of Administrative Reviews (BAR) is dedicated to improving the safety of Florida's roadways, while at the same time providing excellent customer service and a fair and impartial due process for drivers whose driver license or driving privilege is suspended, revoked, canceled, or disqualified.

Our Benefits include

• State of Florida 401(a) FICA Alternative Plan*
• Workers' Compensation
• Reemployment Assistance (Unemployment Compensation)
• Participation in certain State Group Insurance benefits (must meet eligibility requirements).
• Deferred Compensation
• Employee Assistance Program  

To learn more about FLHSMV and why it's a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! 

Duties and Responsibilities

As an OPS Clerk, you will assist Hearing Officers in preparing for and conducting administrative hearings. You will also assist staff with the day-to-day administrative tasks of the office, as well as provide customer service to internal and external customers.  This work includes: Legal document and case file management, Preparation of documents for hearings, Data entry into Department databases, Answering telephones, directing calls, and taking messages, Preparing and answering email correspondence, and Collecting fees and processing payments.

Knowledge, Skills, and Abilities

• Professionalism and Customer Service - must be able to maintain high professional standards and remain calm, courteous, and tactful while dealing with situations that are sensitive in nature or with individuals who are difficult, hostile, or distressed.
• Communication and Active Listening - must be able to express ideas and facts clearly, verbally and in writing, to include conveying complex or detailed information to individuals with varying levels of understanding of the administrative hearing process; must be able to ensure that others fully comprehend the intended message, must be able to listen carefully to obtain needed information and effectively assist customers.
• Attention to Detail - must be thorough and conscientious in accomplishing tasks, no matter how small, ensuring that work is done accurately according to procedures and standards.
• Organization and Prioritization - must be able to plan and organize time, resources, and workload effectively in order to complete assignments in a timely manner and meet statutory deadlines.
• Technology Application - must be able to proficiently operate a computer and associated systems/applications such as Microsoft Office applications, and possess the aptitude to learn new software.

Preferred Qualifications
Preference will be given to candidates with the following:

• Experience working in a professional office setting handling administrative tasks. Additional preference will be given for experience working in a legal office or with legal documents.
• Customer service experience dealing with customer complaints, inquiries and/or problem resolution.

Job Related Requirements

• High school diploma or a general equivalency diploma is required.
• Selected applicant must possess a valid Class E or higher driver's license. A driver's license history review will be conducted on all candidates in consideration for the position. 
• This position is subject a Level 2 background check, along with Criminal Justice Information System (CJIS) clearance, to include a fingerprint-based check of the criminal history records of the FBI, as a condition of employment pursuant to Chapter 10.1127, 435 and 943, Florida Statutes. As an applicant for positions requiring CJIS security clearance, you are required to disclose criminal records that have been sealed or expunged.

General Information

• The state of Florida hires only U.S. citizens and lawfully authorized alien workers. All selected applicants are required to provide identification and either proof of U.S. citizenship or proof of authorization to work in the U.S. The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) does not participate in employment sponsorship for work visa status (e.g., H-1B) or for Curricular Practical Training (CPT) or Optional Practical Training (OPT, STEM OPT).
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI's Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• In accordance with Section 110.1128, Florida Statutes, male applicants who were required to register with the Selective Service System must provide proof of registration or documentation verifying exemption status during the hiring process.
• The elements of the selection process may include a skill assessment and/or oral interview.
• OPS employees at FLHSMV are paid biweekly.  All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.