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Blackhawk Country Club will be the premier full-service club in the East Bay, where members gather as a community and create lifelong connections through exceptional experiences in an incomparably beautiful setting.

As a member of the Blackhawk Country Club team, you play an integral role in advancing our Club’s Vision and Strategic Plan. You will be expected to adhere to our "6B's," which outline the fundamental expectations we have of every employee. Additionally, we rely on you to embody our HAWKS CODE culture, bringing it to life through your language, attitude, and actions.

Blackhawk Country Club is seeking a pro shop attendant to work in the Tennis Pro Shop. The ideal candidate has a good work ethic and the ability to communicate well with members and guests. It is imperative that the candidate is professional and provides excellent customer service.      

The essential functions include, but are not limited to the following:

• Responsible for food and beverage ordering and inventory.
• Maintains SOP for clubhouse F&B.
• Ensures that all club members and guests receive courteous, prompt, and professional attention to all of their racquet sports needs.
• Answers the shop telephone, assists with questions as able and prepares detailed messages for racquet sports members.
• Responsible for booking playing times. Updates sign-up sheets for court reservations.
• Signs in members and their guests, then directs them to their courts.
• Collects payment and makes correct change quickly with a high level of customer service.
• Informs members about club programs and tournaments.
• Promotes and sells Racquet Shop merchandise.
• Rotates merchandise periodically.
• Restocks merchandise when necessary.
• Assists members and guests with Racquet Shop merchandise selections and purchases.
• Prepares basic snack bar food items and beverages and serves them to members and guests.
• Maintains Clubhouse cleanliness and keeps storage area tidy.
• Reports any complaints, feedback, or concerns from membership to the Director of Racquet Sports or Tennis Professional.

• Ability to communicate professionally and enthusiastically with members and employees.
• Provide excellent customer service, exceptional people skills and high level of enthusiasm and professionalism.
• Proficiency using the following types of equipment: computer, telephone, credit card transaction verifier and computer printer, ovens, dishwasher, vacuum cleaner.
• Ability to prepare food and drinks.
• Must be able to perform tasks under occasional stress while maintaining a pleasant image to members and employees.
• Must follow all meal break and overtime rules.
• Applicants must be at least 21 years of age and must be willing to work evenings and weekends.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Mobility: The role may require frequent movement, including driving, walking, standing, and occasional bending, kneeling, or reaching.
• Lifting: Occasional lifting of supplies, equipment, or inventory items may be necessary up to 50 lbs.
• Manual Dexterity: Ability to use hands and fingers for tasks such as typing, writing, operating computer systems, handling paperwork, and managing inventory.
• Vision: Clear vision and ability to read written documents, computer screens, and equipment displays are essential for reviewing reports, analyzing data, and assessing operations.
• Hearing: Good hearing ability is necessary for effective communication with staff, members, guests, and vendors.
• Stamina: The role may involve long hours and extended periods of activity, especially during peak business periods or special events.

• Indoor/Outdoor Setting: The majority of work is performed indoors, however may require time outdoors when clearing courts or during events.
• Temperature: The work environment may vary in temperature, depending on the location and season. It may include both heated and air-conditioned areas.
• Noise Level: The work environment can be fast-paced and may involve moderate to high levels of noise from equipment used to clear the courts.
• Pressure: The role often involves working under pressure, especially during events and matches.
• Interaction: Regular interaction with staff, guests, vendors, and other department heads is common, requiring effective communication, interpersonal skills, and diplomacy.
• Safety: Adherence to health and safety protocols, including heat illness prevention and kitchen safety.