ZipRecruiter

Log In

1

Pro Call Center Jobs in Arizona (NOW HIRING)

Center Court Pickleball Club

General Manager

Glendale, AZ · On-site

$60K - $70K/yr

Job Type Full-time Description CENTER COURT PICKLEBALL CLUB General Manager Full-Time Glendale, AZ ... to call their club • Leagues, clinics, tournaments, open plays, and events that fill the courts ...

next page

Showing results 1-20

All JobsPro Call Center JobsPro Call Center Jobs in Arizona

Pro Call Center information

What is the difference between Pro Call Center vs Customer Service Representative?

AspectPro Call CenterCustomer Service Representative
CredentialsHigh school diploma or equivalent; training in call handlingHigh school diploma or equivalent; customer service training
Work EnvironmentCall centers, often in a team settingOffice or remote, interacting directly with customers
Industry UsageCommon in telecommunication, tech, and service sectorsWidespread across retail, banking, and service industries
Job FocusHandling high volume calls, technical support, salesAssisting customers, resolving issues, providing product info

The Pro Call Center role typically involves handling high call volumes in a team environment, often with specialized training. Customer Service Representatives focus on direct customer interaction, resolving issues, and providing support. While both roles require strong communication skills and similar credentials, the Pro Call Center emphasizes efficiency and technical support, whereas Customer Service Representatives prioritize personalized service.

Which call center pays the most?

Pro call centers that handle high-value clients or specialized industries tend to offer higher pay, especially for roles requiring technical skills or language proficiency. Compensation can also vary based on experience, performance, and whether the position is in a supervisory or managerial capacity. Generally, call centers in finance, technology, or healthcare sectors offer the highest wages for customer service roles.

What cities in Arizona are hiring for Pro Call Center jobs?

Cities in Arizona with the most Pro Call Center job openings:

Support Center Coach/Trainer(36026)

Phoenix, AZ • On-site

IDEALFORCE LLC
IT Services • 11 - 50 employees
Learn more about IDEALFORCE LLCexternal

Contractor

Re-posted 27 days ago

Key responsibilities

  • Manage and take ownership of technical issues until resolved to create a seamless customer support experience.

  • Develop effective policies, processes, and procedures for call center operations, including training methods and continuing education.

  • Design and deliver training programs to improve support center team members' skills and prepare them for daily tasks and special projects.

Job description

Company Description

IDEALFORCE has a CONTRACT position available immediately for Support Center Coach/Trainer to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.


Client is looking for a Support Center Trainer/Coach and you can contribute to our success by managing, and taking ownership of technical issues until resolved, and creating a seamless customer support experience. The Support Center Trainer/Coach will work with the Support Center Director to develop effective policies, processes, and procedures for various aspects of the call center operations such as training methods for Support Center Specialists including continuing education on new products and services. The Support Center Trainer/Coach will help prepare and improve team members' capabilities and skills in performing daily tasks and special projects.

Job Description

Act as a mentor for Support Center Director to facilitate support center improvements.

Monitor current support center processes and policies, analyze the results and make recommendations to improve the level of efficiency.

Develop and instill a culture of positivity, collaboration, and customer service within the support center team members.

Design specific training programs to help develop or improve job-related skills of support center team members.

Write procedure manuals and presentations on aspects of support center operations such as call escalation process and general support operations.

Performs other duties upon request.


Qualifications

Bachelor's degree in information technology, management, or related fields

Minimum of 15 years in supervisory roles in technical help-desk call centers

Advanced technical knowledge of databases, networking, web servers, computer hardware and browsers required

Excellent written and verbal communication skills

Strong ability to collect/analyze data and make sound recommendations for improvement

Proven strong problem-solving skills, troubleshooting, and root cause analysis

Knowledge and understanding of personal psychology and group dynamics

Knowledge of the Arizona k-12 school system preferred

Demonstrated ability to use discretion and make sound decisions

Ability to excel in a collaborative and distributed team environment

Ability to work with a minimal amount of direction while being pro-active in keeping their management informed of project related issues

Ability to work under pressure

Ability to respectfully question ideas and share a point of view with others in support of the business requirements and needs

Strong aspiration to learn new technologies

Proven strong relationship-building and communication skills with team members and business users

Ability to maintain confidentiality


Additional Information

- "All your information will be kept confidential according to EEO guidelines". - All candidates who are authorized to work in US are encouraged to apply. - Candidates must clear the Background check prior to commencing the assignment. 


THIRD PARTY CANDIDATES:

Email your candidate/s resume to pete dot tylor at idealforce.com along with the following details: Rate, Current location and Availability.


Disclaimer :

 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.


Idealforce logo

About Idealforce

Sourced by ZipRecruiter

Idealforce is a reputable company headquartered in Austin, TX, United States, that operates within the dynamic technology industry. As indicated by the information derived from its official website, idealforce.com, the company's specialization lies in providing innovative technology solutions and digital services for various business operations. Founded on the principles of excellence, efficiency, and progressive technology, Idealforce has significantly contributed toward shifting the business landscape to a more digital realm.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Austin, TX, US

Year founded

2008

Social media

Facebook

View All Idealforce Jobs

Apply