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Pro Audio Technical Support Specialist Jobs (NOW HIRING)

Shure Incorporated

$40.75 - $52.50/hr

Develop tailored proposals that clearly outline the benefits and value of Shure's pro audio ... Experience providing audio technical support, audio design, and audio equipment set-up.

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We ... Anti-Virus - configuration experience with more than one A/V - Sophos, MacAfee, Trend, Norton, etc.

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How much do pro audio technical support specialist jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for pro audio technical support specialist in the United States is $26.57, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $30.53 per hour, depending on experience, location, and employer.

What is a pro audio technical support specialist?

A Pro Audio Technical Support Specialist is a professional who assists customers with technical issues related to professional audio equipment, such as mixers, microphones, speakers, recording devices, and software. They provide troubleshooting guidance, product recommendations, and solutions to both hardware and software problems. These specialists often work for audio equipment manufacturers, retailers, or service providers and may offer support via phone, email, chat, or in person. Their role is critical in ensuring that users achieve optimal performance from their audio gear and resolve any issues as efficiently as possible.

What are the key skills and qualifications needed to thrive as a pro audio technical support specialist?

To thrive as a Pro Audio Technical Support Specialist, you need strong technical knowledge of audio equipment, signal flow, troubleshooting, and typically a background in audio engineering or related fields. Familiarity with digital audio workstations (DAWs), audio interfaces, mixing consoles, and support ticketing systems is often required. Excellent communication, patience, and problem-solving abilities are crucial for effectively assisting customers and resolving complex issues. These skills ensure timely, accurate support and high customer satisfaction in the fast-evolving pro audio industry.

What are some common challenges faced by pro audio technical support specialists, and how can they be addressed?

Pro Audio Technical Support Specialists often encounter challenges such as troubleshooting diverse hardware and software configurations, managing high-pressure situations during live events, and communicating complex technical solutions to users with varying levels of expertise. Successful specialists develop strong problem-solving skills, maintain up-to-date knowledge of audio technology trends, and practice clear, patient communication. Collaborating closely with engineering teams and end-users is essential for quickly resolving issues and ensuring customer satisfaction.

What are popular job titles related to Pro Audio Technical Support Specialist jobs?

For Pro Audio Technical Support Specialist jobs, the most frequently searched job titles are:

AMS - Technical Support Specialist

Cincinnati, OH • On-site

JAM Industries, Ltd.
See more jobs at JAM Industries, Ltd.external

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago

Job description

Don't skip a beat, apply to JAM Industries!
JAM, making the world sound better, one brand at a time! Do these words sound like music to your ears?
Since 1972, JAM has grown to be one of the largest distributors of consumer electronic goods, pro-audio equipment, and musical instruments. Come join us to stay true to our mission of delivering ONLY the best customer service!
SUMMARY:
We are currently seeking a Pro Audio Technical Support person to join our American Music & Sound Support Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Report to the Manager of Technical Support.
  • Provide technical support to clients and dealers via phone and email.
  • Assist with product information, troubleshooting, and technical questions.
  • Develop a strong understanding of assigned product lines and common technical issues.
  • Diagnose product problems and recommend appropriate solutions.
  • Educate clients on the correct setup and use of products.
  • Support a wide range of customers, including: Sound and touring engineers, DJs, Artists, Dealers, and everyday end users
  • Adjust the level and style of technical support based on each customer's technical knowledge.
  • Provide dealers with appropriate technical and pricing information.
  • Support Pro Audio, keyboard, and DJ product lines, including: Allen & Heath, Nord, CAD, Fostex, Reloop, and other keyboard and DJ brands.

MINIMUM REQUIREMENTS:
  • D.E.S (High-School leaving) preference will be given to those with technical experience or training.
  • Proficiency with Microsoft Office Applications.
  • Excellent communications skills (written/verbal) and interpersonal skills.
  • Demonstrated organizational ability and follow-through.
  • Demonstrated ability to work in a fast paced, dynamic environment.
  • Demonstrated ability to work harmoniously in a team as well as autonomously.
  • Must be able to work Canadian Holidays that do not correspond with US holidays
  • Strong attention to detail.
  • Spanish will be considered an asset.
  • Candidates must be Bilingual in French and English (English is required as we do Business across Canada and the US).

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
DIVERSITY STATEMENT:
At DCC Technology, we deeply value diversity and inclusion. We recognize the unique contributions each team member brings to our dynamic culture and are dedicated to fostering an inclusive environment where every individual feels valued, heard, and celebrated.
Our commitment extends to offering flexible working arrangements, ensuring that we accommodate the diverse needs of our colleagues and stakeholders. By joining us, you'll be part of shaping the future at DCC Technology, driving forward initiatives that not only make a real difference but also reflect the rich tapestry of our global community.
Let's innovate together, embracing diversity to inspire groundbreaking solutions.
Why Join Us
Ready to join our team? Here's why ...
  • Comprehensive group benefits: Health, Dental, Vision, Life, Critical Illness, Short- and Long-Term Disability
  • Wellness Incentive Program and Employee Assistance Program
  • RRSP / 401(k) matching program
  • Work-life balance matters: Flextime, summer hours, paid vacation, and personal time off
  • A casual, fun, and collaborative work environment
  • Lively social calendar-there's always something for everyone
  • Generous employee discounts on our products
  • Ongoing learning and development opportunities
  • The chance to work alongside a highly talented, high-performing team

Workplace Commitments
We are committed to providing a safe and healthy work environment. All employees are expected to follow workplace safety protocols, including compliance with local regulations and internal standards, to ensure the well-being of everyone.
We are dedicated to fostering a workplace where individuals feel respected, supported, and able to contribute fully. We recognize that different perspectives and experiences strengthen our teams and drive better outcomes for our employees and customers.
Nexora and its family of brands, including JAM and Almo, are equal opportunity employers. All employment decisions are made without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

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