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Prime Collection Jobs (NOW HIRING)

The Hankey Group

Collection Supervisor

Las Vegas, NV

$25/hr

Organizes collection work load according to degree and amount of delinquency and assigns accounts ... Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what ...

Westlake Financial

Collection Supervisor

Las Vegas, NV · On-site

$25/hr

Organizes collection work load according to degree and amount of delinquency and assigns accounts ... Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what ...

Kayne Prime

Kayne Prime Bartender

Nashville, TN · On-site

Join Our Team as a Bartender at Kayne Prime with M Street Entertainment Group Are you passionate ... Who We Are M Street is more than just a collection of four exceptional dining concepts - we are a ...

Amazon

Applied Scientist, Prime Video

Seattle, WA · On-site

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their ...

Amazon

Applied Scientist, Prime Video

Seattle, WA · On-site

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their ...

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How much do prime collection jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for prime collection in the United States is $20.65, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Collections Specialist, and why are they important?

To thrive as a Collections Specialist, you need strong analytical skills, attention to detail, and a background in finance or accounting, often supported by a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent negotiation, communication, and conflict resolution skills are crucial for effectively engaging with clients and resolving disputes. These competencies help ensure timely debt recovery while maintaining positive client relationships and adhering to legal regulations.

What are Prime Collection jobs?

Prime Collection jobs typically refer to positions within companies that specialize in managing and collecting outstanding debts or overdue accounts. Employees in these roles are responsible for contacting customers, negotiating repayment plans, and ensuring that payments are collected in a timely manner. These jobs require strong communication and negotiation skills, as well as the ability to handle sensitive financial information professionally. Prime Collection professionals may work for banks, credit card companies, or third-party collection agencies.

What is the difference between Prime Collection vs Prime Collection Specialist?

AspectPrime CollectionPrime Collection Specialist
CredentialsHigh school diploma or equivalent, relevant collections certificationsSame as Prime Collection, often with additional certifications
Work EnvironmentOffice setting, collections departmentOffice environment, focused on collections tasks
Employer & IndustryFinancial institutions, debt collection agenciesSame as Prime Collection, more specialized role
Search & Comparison IntentUnderstanding collections roles, job requirementsSpecific role within collections, responsibilities

The main difference is that Prime Collection refers broadly to the collections process or department, while Prime Collection Specialist is a specific role within that department, focusing on executing collections strategies and managing accounts. The specialist role typically requires similar credentials but involves more direct interaction with debtors and detailed account management.

What are the main challenges faced by a Prime Collection specialist, and how can they be effectively managed?

Prime Collection specialists often face the challenge of balancing assertiveness with customer service when recovering payments from clients who have good credit histories. Handling sensitive conversations with professionalism, maintaining accurate records, and adhering to company policies are crucial for success in this role. Strong communication skills, empathy, and persistence help specialists overcome objections and build rapport with clients, facilitating timely payments while preserving positive relationships. Regular training and collaboration with team members can also enhance performance and job satisfaction.
Infographic showing various Prime Collection job openings in the United States as of May 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 39% Full Time, 50% Part Time, 7% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $42,950 per year, or $20.6 per hour.

Collection Supervisor

Hankey Group External

Las Vegas, NV • On-site

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Under minimal supervision, the Servicing Department Supervisor assists the Management Team with overseeing the department. This entails ensuring proper coverage for call volume throughout the day, reviewing various reports for compliance purposes, participate in the training and coaching of the Servicing staff, investigate, and resolve escalated issues, responsible for providing lead support and complete other work as assigned.
DUTIES, TASKS, RESPONSIBILITIES (include, but not limited to)
  • Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts.
  • Organizes collection work load according to degree and amount of delinquency and assigns accounts to workers for collection.
  • Monitors staff and recommends telephone techniques used by Collector.
  • Verifies accuracy of accounts.
  • Authorizes or refers accounts for repossession and legal actions against debtors.
  • Assists subordinates with collection activities in difficult cases.
  • Supervises and coordinates activities of clerical workers in related activities.
  • Determines work procedures, prepares work schedules, and expedites workflow.
  • Issues written and oral instructions.
  • Examines work for exactness, neatness, and conformance to policies and procedures.
  • Studies and standardizes procedures to improve efficiency of subordinates.
  • Maintains harmony among workers and resolves grievances.
  • Prepares composite reports from individual reports of subordinates.
  • Adjusts errors and complaints.
  • Maintain continuous coaching and development of staff
  • Maintain weekly and monthly account audits and call scoring
  • Maintain accurate and current attendance and coaching logs
  • Complete weekly, monthly and annual reviews of staff
  • Must be able to work a flexible schedule including weekends, evenings and extended hours
  • Light travel will be required

KNOWLEDGE, SKILLS, LICENSES
  • Ability to interpret and explain policies and procedures to others
  • Exercise sound judgment when making decisions
  • Excellent organization and prioritization skills
  • Use proper grammar and email etiquette including accurate spelling and correct vocabulary
  • Diffuse hostile callers
  • Develop and deliver training
  • Ability to work under time constraints and daily deadlines
  • Good interpersonal skills and team work awareness
  • Bi-lingual (Spanish) a plus
  • Must be able to maintain an 8 hour shift; Flexible schedule required; must be willing to work overtime, weekends and evening shifts.

EDUCATION
  • High School Diploma; required
  • College Degree; preferred

EXPERIENCE
  • Minimum 2 years in a supervisor or manager role with a team of 5 or more direct reports

PHYSICAL DEMANDS
  • None

SUPERVISOR RESPONSIBILITIES
    • Maintain confidentiality with personnel and management issues
    • Coach agents as needed or directed
    • Directly supervises 8-14 employees in the Servicing Department.
    • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
    • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Pay Rate:
  • $25.00 per hour plus bonus potential
  • The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

FULL TIME BENEFITS
  • Medical, Dental, and Vision benefits
  • Life Insurance, Flexible Spending Account
  • 401K matching
  • Employee Stock Ownership Program in a $14.2 Billion Company, plus company matching
  • Wellness Program, Daily Team Exercises
  • Westlake University, Certification Programs
  • Career Path Opportunities
  • Discounts on Parks, Museums, Movie Tickets, and Attractions
  • AT&T Wireless Discounts
  • Employee Loan Assistance
  • Annual Flu Shots, Biometric Screenings
  • Paid Vacations Days
  • Paid Sick Days
  • Paid Holidays
  • Rental Car Discounts
  • Dell Member Purchase Program
  • UKG Wallet

ABOUT US
People. Purpose. Passion.
These are the hallmarks of Westlake Financial and have been since our inception in 1988. Westlake specializes in prime to sub-prime automotive financing, helping car dealerships do what they do best: sell cars. Our unique credit approval software (known as "The Buy Program ©") allows dealers to get an on-the-spot loan approval without waiting for callbacks, faxbacks, or rehashes.
Westlake Financial is an Internet based, privately held finance company that specializes in the acquisition and servicing of sub-prime and non-prime automotive retail installment contracts. Headquartered in Southern California, Westlake originates indirect retail installment contracts through a network of 21,000 new and used car dealers throughout the United States. All collections and servicing are performed in-house from its central facility located in the Mid-Wilshire area of Los Angeles.
Westlake's success did not just happen overnight. It took years of hard work, cultivation, and smart intuition to get to where we are today. Not content to rest on our laurels, Westlake continues to build and refine, always keeping our dealers and customers in mind.
CONTACT US
https://www.westlakefinancial.com/careers/
ACKNOWLEDGMENTS
We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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