... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
Be Seen First
Bindery Operator
Quincy, IL · On-site
$18 - $20/hr
Collaborate with prepress on imposition requirements * Troubleshoot bindery and finishing equipment ... We continue to invest in newer equipment to allow us to meet the demands of today. Royal currently ...
Quick apply
Be Seen First
Bindery Operator
Quincy, IL · On-site
$18 - $20/hr
Collaborate with prepress on imposition requirements * Troubleshoot bindery and finishing equipment ... We continue to invest in newer equipment to allow us to meet the demands of today. Royal currently ...
... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
... prepress, quality, and sales functions. This is a critical Customer Service role designed for ... This role plays a key part in protecting customer satisfaction, supporting operational execution ...
Packaging Engineer
Berkeley, IL · On-site
Works closely with prepress, die-making, and production teams to ensure designs translate ... In keeping with Mittera's philosophy that each individual should be encouraged to reach his or her ...
Packaging Engineer
Berkeley, IL · On-site
Works closely with prepress, die-making, and production teams to ensure designs translate ... In keeping with Mittera's philosophy that each individual should be encouraged to reach his or her ...
Packaging Engineer
Berkeley, IL · On-site
Works closely with prepress, die-making, and production teams to ensure designs translate ... In keeping with Mittera's philosophy that each individual should be encouraged to reach his or her ...
Packaging Engineer
Berkeley, IL · On-site
Works closely with prepress, die-making, and production teams to ensure designs translate ... In keeping with Mittera's philosophy that each individual should be encouraged to reach his or her ...
Press Operator
Breese, IL · On-site
$15 - $19.50/hr
Layout work properly in templates or following pre-determined layouts * Ability to correct color ... Previous Litho or Digital prepress operation and understanding color theory. Essential Knowledge ...
Press Operator
Breese, IL · On-site
$15 - $19.50/hr
Layout work properly in templates or following pre-determined layouts * Ability to correct color ... Previous Litho or Digital prepress operation and understanding color theory. Essential Knowledge ...
Packaging Engineer
Berkeley, IL · On-site
$120K - $150K/yr
Works closely with prepress, die-making, and production teams to ensure designs translate ... In keeping with Mittera's philosophy that each individual should be encouraged to reach his or her ...
Packaging Engineer
Berkeley, IL · On-site
$120K - $150K/yr
Works closely with prepress, die-making, and production teams to ensure designs translate ... In keeping with Mittera's philosophy that each individual should be encouraged to reach his or her ...
Commercial print sales executive
Elmhurst, IL · On-site
$90 - $180/hr
Creative and Prepress Services Compensation * Some of the highest commission rates in the commercial printing industry * Additional bonuses for annual sales growth * Unlimited earning potential
Commercial print sales executive
Elmhurst, IL · On-site
$90 - $180/hr
Creative and Prepress Services Compensation * Some of the highest commission rates in the commercial printing industry * Additional bonuses for annual sales growth * Unlimited earning potential
Press Operator
Breese, IL · On-site
$15 - $19.50/hr
Layout work properly in templates or following pre-determined layouts * Ability to correct color ... Previous Litho or Digital prepress operation and understanding color theory. Essential Knowledge ...
Press Operator
Breese, IL · On-site
$15 - $19.50/hr
Layout work properly in templates or following pre-determined layouts * Ability to correct color ... Previous Litho or Digital prepress operation and understanding color theory. Essential Knowledge ...
Junior Estimator
Wheeling, IL · On-site
$45K - $60K/yr
Experience in prepress, bindery operations, or purchasing printing materials is a plus. * Strong verbal and written communication skills with solid mathematical aptitude. * Excellent interpersonal ...
Junior Estimator
Wheeling, IL · On-site
$45K - $60K/yr
Experience in prepress, bindery operations, or purchasing printing materials is a plus. * Strong verbal and written communication skills with solid mathematical aptitude. * Excellent interpersonal ...
Junior Estimator
Wheeling, IL · On-site
Experience in prepress, bindery operations, or purchasing printing materials is a plus. * Strong verbal and written communication skills with solid mathematical aptitude. * Excellent interpersonal ...
Junior Estimator
Wheeling, IL · On-site
Experience in prepress, bindery operations, or purchasing printing materials is a plus. * Strong verbal and written communication skills with solid mathematical aptitude. * Excellent interpersonal ...
Production Scheduler 3
Saint Charles, IL · On-site
$55K - $83K/yr
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Production Scheduler 3
Saint Charles, IL · On-site
$55K - $83K/yr
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Production Scheduler 3
Saint Charles, IL · On-site
$55K - $83K/yr
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Production Scheduler 3
Saint Charles, IL · On-site
$55K - $83K/yr
Review daily/weekly production schedules and sequence/load equipment to run primarily in one/or more of the following areas: Prepress, Press, Bindery/Finishing. * Optimize workflow by matching the ...
Pre Press Graphic Designer Technician
$18 - $20/hr
The Pre-Press Technician & Graphic Designer is responsible for all work performed in the prepress process. Works on client's images for crisp, perfectly aligned printing, creates physical printing ...
Pre Press Graphic Designer Technician
$18 - $20/hr
The Pre-Press Technician & Graphic Designer is responsible for all work performed in the prepress process. Works on client's images for crisp, perfectly aligned printing, creates physical printing ...
GRAPHIC DESIGNER
Breese, IL · On-site
$18 - $20/hr
The Pre-Press Technician & Graphic Designer is responsible for all work performed in the prepress process. Works on client's images for crisp, perfectly aligned printing, creates physical printing ...
GRAPHIC DESIGNER
Breese, IL · On-site
$18 - $20/hr
The Pre-Press Technician & Graphic Designer is responsible for all work performed in the prepress process. Works on client's images for crisp, perfectly aligned printing, creates physical printing ...
We strive to make the best possible products on the market, and in order to achieve this we also ... High level of computer literacy with working knowledge of MS Excel, Word, and various prepress ...
We strive to make the best possible products on the market, and in order to achieve this we also ... High level of computer literacy with working knowledge of MS Excel, Word, and various prepress ...
Digital Cutting Operator
Machesney Park, IL · On-site
$16/hr
The ideal candidate is mechanically inclined, organized, and thrives in a fast-paced, team-oriented ... Communicate with the Prepress and Production departments to ensure alignment on job requirements ...
Digital Cutting Operator
Machesney Park, IL · On-site
$16/hr
The ideal candidate is mechanically inclined, organized, and thrives in a fast-paced, team-oriented ... Communicate with the Prepress and Production departments to ensure alignment on job requirements ...
Digital Cutting Operator
$16 - $18/hr
Description Interstate Graphics is a high-volume printing company specializing in delivering top ... Communicate with the Prepress and Production departments to ensure alignment on job requirements ...
Digital Cutting Operator
$16 - $18/hr
Description Interstate Graphics is a high-volume printing company specializing in delivering top ... Communicate with the Prepress and Production departments to ensure alignment on job requirements ...
Digital Cutting Operator
Machesney Park, IL · On-site
$16 - $18/hr
Interstate Graphics is a high-volume printing company specializing in delivering top-quality ... Communicate with the Prepress and Production departments to ensure alignment on job requirements ...
Quick apply
Digital Cutting Operator
Machesney Park, IL · On-site
$16 - $18/hr
Interstate Graphics is a high-volume printing company specializing in delivering top-quality ... Communicate with the Prepress and Production departments to ensure alignment on job requirements ...
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Re-posted 22 hours ago
Resource Label Group rating
8.8
Based on 8 frontline employees who took The Breakroom Quiz
Job description
As a Customer Service Account Manager, you are responsible for managing complex customer accounts and ensuring consistent execution across customer service, production, scheduling, prepress, quality, and sales functions. This is a critical Customer Service role designed for experienced, highly capable team members who manage high-touch accounts requiring elevated operational coordination and customer support.
You serve as the primary point of contact for assigned customers, ensuring orders, timelines, specifications, and customer expectations are executed accurately and efficiently. This role plays a key part in protecting customer satisfaction, supporting operational execution, and driving consistency across the customer experience. The Account Manager supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies.
This position reports directly to the Customer Service Supervisor at our Des Plaines, IL plant, and is an onsite position.
Key Responsibilities:
Customer Account Management
- Build and maintain strong relationships with assigned customer accounts
- Serve as the primary customer contact for order execution, issue resolution, and day-to-day communication
- Maintain a strong understanding of customer requirements, timelines, and expectations
- Coordinate activities across Customer Service, Production, Scheduling, Prepress, Quality, Finance, and Sales
- Manage complex customer requirements, revisions, priorities, and escalations
- Ensure accurate and timely execution from order placement through delivery
- Support key performance metrics including on-time delivery, responsiveness, order accuracy, and service consistency
- Identify and escalate risks that could impact delivery, quality, or customer satisfaction
- Ensure accurate order management, documentation, pricing, and invoicing
- Support customer satisfaction and long-term account retention
- Partner with Sales and internal teams to support onboarding, expansions, and customer initiatives
- Help resolve customer concerns quickly and professionally
- Work closely with internal teams to improve communication, alignment, and execution
- Participate in customer meetings, business reviews, and operational discussions as needed
- Support continuous improvement and standardization initiatives
- Customer Focus - Builds trust with customers through responsiveness, accountability, and strong execution
- Operational Mindset - Understands manufacturing workflows, timelines, and the importance of execution accuracy
- Communication & Collaboration - Communicates effectively across customers, plants, and cross-functional teams
- Adaptability & Initiative - Thrives in a fast-paced environment, embraces change, and takes ownership of issues and outcomes
- Problem Solving - Identifies issues proactively and drives solutions with urgency and professionalism
- Organization & Multitasking - Effectively manages multiple priorities, timelines, customer requests, and operational activities
- Minimum 3-5 years' experience in Customer Service and/or Sales, preferably in a manufacturing environment.
- Quick learner who will dive headfirst into the product and team environments to understand intricacies.
- Strong desire to provide the ultimate Customer Experience.
- Strong sense of urgency and the ability to multitask.
- Ability to meet strict internal and external timelines & milestones.
- Ability to effectively provide, receive and respond positively to constructive feedback.
- Ability to produce professional documents, including spreadsheets, correspondence, and email.
- Strong communication skills, both written and verbal, applicable in a corporate environment.
- Customer satisfaction and retention
- On-time delivery support
- Responsiveness and SLA adherence
- Order accuracy and execution quality
- Escalation resolution effectiveness
- Cross-functional collaboration and execution consistency
Pay Range: 50,000 - 60,000
What Resource Label Group employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Resource Label Group
Sourced by ZipRecruiter
Industry
Printing and printing services
Company size
501 - 1,000 Employees
Headquarters location
Franklin, TN, US
Year founded
1991