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Premium Support Manager Jobs in Ohio (NOW HIRING)

Heidelberg Distributing Company

Sales Support

Dayton, OH · On-site

$18.50/hr

Heidelberg proudly distributes the finest wine, premium beer, quality spirits, and more, to your ... Develop Sales Support Route; including performance, customer relations and route efficiency ...

Heidelberg Distributing

Sales Support

Dayton, OH · On-site

$18.50/hr

Heidelberg proudly distributes the finest wine, premium beer, quality spirits, and more, to your ... Develop Sales Support Route; including performance, customer relations and route efficiency ...

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Premium Support Manager information

What is the difference between Premium Support Manager vs Customer Support Manager?

AspectPremium Support ManagerCustomer Support Manager
CredentialsTypically requires technical certifications and experience in high-tier supportRequires customer service experience, often with management training
Work EnvironmentHigh-touch, personalized support for key clientsOversees general customer service teams and processes
Industry UsageCommon in tech, SaaS, and enterprise solutionsWidespread across various industries including retail, telecom, and tech

The Premium Support Manager focuses on providing specialized, high-level support to key clients, often requiring technical expertise. In contrast, the Customer Support Manager oversees broader customer service operations, ensuring overall client satisfaction across the organization.

What cities in Ohio are hiring for Premium Support Manager jobs?

Cities in Ohio with the most Premium Support Manager job openings:

Infographic showing various Premium Support Manager job openings in Ohio as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, and 7% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Manager of Sales Support

West Chester, OH • On-site

Superior Environmental Solutions
See more jobs at Superior Environmental Solutionsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Oversee the proposal and quoting functions of the company.

  • Support revenue-generating and profitability analyses by evaluating customer sales and financial performance.

  • Manage team workflows, facilitate internal meetings, and communicate with internal departments to ensure efficiency and support sales activities.

Superior Environmental Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

3rd of 62 rated cleaning companies

Job description

We are now offering company paid premium medical benefits provided by Anthem Blue Cross Blue Shield!

Your Benefits

SES offers eligible employees comprehensive benefits packaging including:

  • Medical, Dental, Vision Insurance
  • Free Life and AD&D Insurance 
  • Premium FREE Health Insurance Option
  • 401K with 4% Company Match 
  • Paid Time Off -First Year!
  • Paid Holidays


From  


Position Summary

The Manager of Sales Support is responsible for overseeing the proposal and quoting function of the company, evaluating customer sales and financial performance, and supporting revenue-generating and profitability analyses. 


Essential Duties and Responsibilities

  • Maintain responsibility for the creation of key reporting metrics, as well as supporting the tracking of metrics to strategic initiatives.
  • Candidates should possess strong financial analysis skills, a passion for learning, and the ability to work in a fast-paced, team-oriented environment.
  • Partner cross-functionally to identify and resolve process inefficiencies and inconsistencies to drive continuous improvements across the organization.
  • Support the Vice President of Sales and Marketing with increasing sales success by ensuring the business has highly skilled sales support team(s) in place to drive sales demand, while maintaining an excellent implementation function to on-board new sales successes.
  • Supervise and manage team workflows to ensure efficiency within the team is maintained, as well as maintaining high internal service levels.
  • Facilitate internal meetings to gather key customer data/information, and develop analytical reviews.
  • Communicate with other internal departments to maximize efficiency. Communicate pricing format and requirements to business management team and provide input on the development of pricing strategies. Solicit competitive pricing/technical information from sales team.
  • Oversee customer onboarding including: prequalification process, portal access, contractual agreements, creation of SKUs to support new service offerings, identify and communicate customer specific billing requirements.
  • Support Sales by providing updated pipeline data and Quarterly Business Review (QBR) presentations.
  • Manage and maintain pricing data across 80+ custom price books, requiring advanced data manipulation skills and expertise in tools such as Dataloader.io for bulk uploads, ensuring accuracy and efficiency in price book and quote updates
  • Manage and customize Ironclad, the company’s contract management system, by designing workflows, optimizing processes, and implementing system enhancements to improve efficiency.
  • Oversee customer onboarding, including the prequalification process, portal access, contractual agreements, SKU creation for new service offerings, and the identification of customer-specific billing requirements.

 

Education and Experience 

Required

  • Bachelor’s degree in business management, Finance, or Economics, or equivalent relevant experience. 
  • 5+ years of experience in financial and business planning and analysis. 
  • Extensive data analysis, modeling, and reporting experience. 

Preferred

  • Strong financial analysis skills, a passion for learning, and the ability to work in a fast-paced, team-oriented environment. 
  • Advanced proficiency with key software, including PowerPoint and analytical features of MS Excel. 


Competencies

  • Integrity 
  • Relationship Building 
  • Customer Focus 

Job Demands and Work Environment

  • Frequent walking, standing, and sitting for extended periods.
  •  Ability to work in industrial environments, including exposure to loud noise, heavy machinery, and potential environmental hazards.
  • Use of Personal Protective Equipment (PPE) as required.
  •  Ability to manage multiple priorities under deadlines, analyze operational challenges, and make high-stakes decisions.
  • Strong problem-solving skills and ability to adapt to rapidly changing environments 
  • Travel required, including overnight stays as needed


Please note this Job Description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. The position will also undertake other responsibilities and duties that may be assigned by SES from time to time.

SES is an Equal Opportunity Employer and complies with all federal, state, and local employment laws, including the Americans with Disabilities Act (ADA). Reasonable accommodations will be made for qualified individuals with disabilities to perform essential job functions.

SES provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local laws.

This job description is not a contract of employment. Employment is at-will and may be terminated at any time with or without cause.

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